Support hat kaum Ahnung von irgendwas, man muss mehrere Tickets öffnen bis was geregelt wird manchmal wird man aus laufenden Tickets rausgeschmissen weil die Webseite einfach neu lädt danach muss man... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Mesa muito boa pra trabalhar. Eu acabei de fazer um saque no dia 16/09. Solicitei no dia 04/09 sexta-feira. O suporte me informou que seria aprovado em até 7 dias úteis, como tivemos feriado nes... Näytä lisää
Yritys on vastannut
I really like the plans they offer with 5ers took payout last week, risk team had some issues but everything was resolved properly. Currently trading 5 accounts planning to take payout next week I wil... Näytä lisää
Yritys on vastannut
Great prop firm this is my 5th review after 5th payout of $4500 and growing great thing is if your account got breach when your payout is in process they still pay you if no restricted or shady p... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The5ers Futures is a global Funded Trading Company empowering futures traders with structured, career-building opportunities. Through growth programs like Basecamp and our Rebate model, traders can scale their capital, strengthen consistency, and increase their long-term earning potential. Founded by professional traders, The5ers Futures was built to deliver a transparent, supportive, and growth-focused environment for traders committed to long-term success.
Yhteystiedot
Israel
- the5ers.com/futures
4,4
Erinomainen
336 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Support team is unable to support
The trades taken on black Arrow futures were not not correctly added to the dashboard. The support team was unable to help and mentioned they have escalated it to their senior team, which never responds back.
27. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Trader,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience left you feeling disappointed.
Following your review, we made several attempts to reach out to you directly via your support ticket in the hope of discussing your concerns and addressing any remaining questions. Unfortunately, we did not receive a response, so we were unable to continue the conversation with you personally.
We would also like to clarify that your case was thoroughly reviewed by our Technical Team. After conducting a detailed investigation, they provided a comprehensive explanation of what occurred on your account, including how your dashboard calculations were derived. Based on the review, we confirmed that your account behaved in accordance with the applicable program rules and that no technical error affecting your account was identified.
We understand that this may not have been the outcome you were hoping for, and we recognize that waiting for technical investigations can be frustrating. However, our priority is always to ensure that every case is carefully reviewed and that any conclusions we provide are accurate, transparent, and consistent with our trading rules.
We remain committed to assisting our traders whenever questions arise. If you would still like to discuss your case or if there is any new information you believe should be reviewed, we would be more than happy to reopen the conversation and assist you further.
Thank you again for sharing your feedback. We value every review, as it helps us continue improving both our platform and the support we provide to our trading community.
Kind regards,
The5ers Team
Vastaus yritykseltä The5ers Futures
Hi Arhaan,
Thank you for your kind feedback! We're delighted to hear you've had a seamless experience and that our team has earned your trust.
We truly appreciate your support and wish you continued success on your trading journey!
My account gets breached before…
My account gets breached before touching EOD drawdown limit, I missed a $1000 trade due to this,that entry was identified by hours study and all.If i able to execute that trade I can get back to 25000 and would get a huge buffer zone for coming trades
26. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Shameel,
Thank you for sharing your feedback.
We are sorry to hear that you are disappointed with the outcome of your account review.
After reviewing your case, we contacted you directly by email and provided clarification regarding the account closure. Your Daytrade 25E Futures account was closed because the account reached the maximum loss limit based on real-time floating equity.
For this account type, the starting balance was $25,000, with a $1,000 maximum loss limit, meaning the equity must remain above $24,000 at all times. If floating equity drops below this level, the account is automatically flagged for termination according to the program rules.
We understand your concern that the final balance appeared above the breach level. However, futures prices can move very quickly, and there can be a short delay between the moment the floating equity breaches the limit and the time the platform completes the closing orders. During that brief period, the market may move back, which can make the final displayed balance appear higher than the actual breach level.
Our team reviewed the account internally, and the server-side data confirmed that the floating equity breached the maximum loss level in real time.
We understand how frustrating this situation can be, especially when you had planned another trade afterward. However, once the loss limit is reached, the account is closed according to the applicable Futures program rules.
Should you need any further clarification, please feel free to reply to our email thread, and our team will be happy to assist.
Best regards,
The5ers Team
I like it because it works also whit CTrader
Ik got funded,platform Black Arrow
I love that graphics there’s
Only tha actives and símbols have to he better
2. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Jorge,
Thank you for sharing your experience! Congratulations on getting funded, and we're glad to hear you're enjoying trading with cTrader and the Black Arrow platform. We also appreciate your feedback regarding the available assets and symbols.
We truly appreciate your support and wish you continued success on your trading journey!
Amazing prop firm
Amazing prop firm, very clear rules, insanely fast response from support team, got paid within said timeframe. Overall amazing.
2. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Denis,
Thank you for your amazing review! We're delighted to hear you appreciate our clear rules, fast support, and timely payout process.
We truly appreciate your recommendation and wish you continued success on your trading journey!
Read carefully before buying
Read carefully before starting a challenge.
Probably the worst prop firm I have traded with and don’t recommend to anyone, I got funded on a 50k futures account and it took maybe 1 week for it to get activated after maybe 100 emails.
After getting funded I could not access the platform to trade on and when I finally could access it I couldn’t even see the profit or loss I made on my trade and this eventually led to account termination because of their shitty platform.
Also their customers support is awful you will never get any help.
Trust me when I say this!!! Rather pay 500$ to FTMO or fundingpips rather than paying 100$ for a 5ers account.
2. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Sejo,
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to face activation delays or platform-related concerns after reaching the funded stage.
After reviewing your case, our team contacted you directly by email to address both the funded account activation delay and the technical concern you raised regarding the BlackArrow platform.
Regarding the platform concern, our team reviewed the server-side data and confirmed that the terminal connection and asset configuration were synchronized correctly. The BlackArrow platform uses multiple customizable windows, and real-time floating P&L is available when the platform layout and account modules are configured correctly.
In your case, the trades were executed correctly on the server side, and the account was terminated after the applicable risk limits were reached. Based on the account data, we are unable to manually reactivate the profile after a valid breach.
We understand this is not the outcome you expected, but the case was reviewed by the relevant team, and a detailed explanation was already provided to you directly.
If you need any further clarification, please feel free to reply to our email thread, and our team will be happy to assist.
Best regards,
The5ers Team
Nice platform for prop trading
2. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Arya,
Thank you for your feedback! We're glad to hear you're enjoying our platform for prop trading.
We appreciate your support and wish you continued success on your trading journey!
I thought 5ers Futures will be my best…
I thought 5ers Futures will be my best experience in my Futures Trading in Prop Firms, since I received my first Prop Firm payout from 5ers CFDs in AUG 14, 2024. However, I experienced the worst. They have this 14-day payout window, but when you reached that 14 days, you still have to wait for another 8 BUSINESS days for the payout. and when they told me that my Payout request was APPROVED last two days, they told me to expect receiving my payout SHORTLY. But hours gone by, more than 5 hours already and I have not received my payout. And the agent told me that the Payment team is already off for the day and this is only during 1 PM EST. This is the worst. I think 5ers just stick with CFDs if they don't have anything great to offer in the FUTURES Prop Firm Space.
UPDATE: JULY 02, 2026.
I received my payout from 5ers. Ms. Maya of 5ers also reached out to me and apologized of the payout issue, which I appreciate. And she gave me a $50 hub credits. Thank you very much! But I have to still rate 5ers Futures at 3 STARS (from 1 STAR) since I believe they still have to improve their payout processing, and make it faster. A 2-3 BUSINESS DAYS of Payout after the 14-day request is an improvement to me.
ANOTHER UPDATE: 07/20/2026
I am updating my review now to Five (5) STARS for The5ers, since they improved their payout processing time and I received my second Futures Payout request with them within two (2) business days (or 4 calendar days). This is an improvement from my earlier experience. Now, I can say that I am experiencing again the trust and confidence that I had when I was with the 5ers during my CFD days. Thank you The5ers for listening to your traders. Payouts is one of the most important steps in a trader's life, and you tried your best to provide the best service to your traders.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The5ers Futures
Dear Trader,
Thank you for taking the time to update your review and share the latest status of your experience.
First, we sincerely apologize for the frustration caused by the payout delay.
We are glad to hear that your payout has now been received and that our team was able to personally reach out, apologize, and assist you further. Your patience and understanding throughout this process are truly appreciated.
We would also like to clarify that while we always aim to process payouts as quickly as possible, delays can sometimes occur due to internal Risk Management reviews, compliance checks, payout volume, weekends, holidays, or payment-provider processing times. These steps are part of our internal process to ensure payouts are reviewed and completed properly.
That said, we completely understand your feedback regarding the Futures payout timeline. Payout speed is an important part of the trader experience, and your comments about improving the process to a faster 2–3 business day timeframe have been noted.
Thank you again for acknowledging the resolution and for giving us the opportunity to address the matter. We truly value your continued relationship with The5ers, from your CFD experience to your Futures journey, and we wish you continued success in your trading.
Best regards,
The5ers Team
clean rules
clean rules and i feel somebody will fail because traders don't maintain the risk control. finally passed the futures challenge
30. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Basil,
Thank you for sharing your experience! Congratulations on passing the Futures Challenge, and we're glad to hear you appreciate our clear rules and the importance of strong risk management.
We wish you continued discipline and success as you move forward in your trading journey!
Vastaus yritykseltä The5ers Futures
Hi Emmanuel,
Thank you for your feedback! We're delighted to hear you find our platform user friendly and easy to use.
We truly appreciate your support and wish you continued success in your trading journey!
very clean and smooth exprince and nice…
very clean and smooth exprince and nice supportive team
29. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Ganesh,
Your wonderful review is much appreciated. Thank you for your trust in our company! We look forward to supporting your future needs.
If you need anything, please feel free to reach out.
best customer experience
best customer experience , you dont wait long to get to and agent and they promptly reslove your issue
25. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Oshane,
Thank you for your wonderful feedback! We're delighted to hear you had such a great experience with our customer support and that our team was able to assist you quickly and efficiently.
We truly appreciate your support and look forward to continuing to provide you with excellent service throughout your trading journey!
Cuenta fondeada, sin retiros aun.
Hasta el momento bien, todo correcto, y ningún problema. Cumplen con lo que dicen. Todo esto con una cuenta fondeada, pero sin retiros aún.
17. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Jose,
Thank you for sharing your experience! We're glad to hear that everything has been going smoothly so far and that we've met your expectations.
Congratulations on reaching the funded stage, and we appreciate your trust in us. We wish you continued success and look forward to supporting you throughout your trading journey.
Vastaus yritykseltä The5ers Futures
Hi Urtaa,
Thank you for sharing your feedback! We're delighted to hear that your experience with The5ers has been great.
Your support means a lot to us, and we wish you continued success in your trading journey.
great and support help really well
23. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Can,
Thank you for your feedback! We're glad to hear that you've had a great experience and found our support team helpful.
Providing timely and reliable assistance is important to us, and we appreciate your kind words.
Passed The5ers $150K Day Trade Challenge in One Day!
I just passed the $150,000 DayTrade Futures Challenge with The5ers in a single trading day, and I wanted to share my experience.
The challenge rules were clear, transparent, and easy to follow. The trading environment was stable throughout the entire session, with smooth order execution on BlackArrow platform and no issues regarding platform performance. Risk management requirements were well-defined, allowing traders to focus on executing their strategy rather than worrying about hidden restrictions.
The challenge encouraged proper risk management while still providing sufficient room for skilled traders to achieve the profit target efficiently. The dashboard made it easy to track progress, drawdown limits, and overall account status in real time.
Passing a $150K challenge in a single day required strict adherence to my trading plan, disciplined position sizing of max 3-4 mini Lots, and favorable market conditions. The evaluation process felt fair, and I never encountered any unexpected rule interpretations during the challenge.
Overall, my experience with The5ers has been positive as I have already taken 3 payouts in recent past from High-stake Funded CFD accounts, however, struggling to pass new High-Stake challenge accounts since last two months. For traders who have a proven strategy and strong risk management skills, the Day Trade Challenge provides a professional pathway toward obtaining funded capital.
Thank you to The5ers team for providing a transparent and trader-friendly evaluation environment. I look forward to continuing the journey with a funded account.
22. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Daulat,
Thank you for sharing such a detailed experience! Congratulations on passing the $150K Day Trade Futures Challenge in a single trading day, an impressive achievement that reflects strong discipline and risk management.
We're delighted to hear that you found the rules transparent, the trading environment stable, and the evaluation process fair. We truly appreciate your continued trust in The5ers and wish you continued success as you move forward with your funded account journey.
Vastaus yritykseltä The5ers Futures
Dear Piyush,
Thank you for taking the time to share your feedback with us.
We're glad to hear that you were satisfied with our trading setup, and we also appreciate your comments regarding the payout process. We understand that timely payouts are important, and we're continuously working to improve both our processing times and communication.
After reviewing your case, we confirmed that your payout was successfully processed. We also reached out to you multiple times to better understand your experience and see if there was anything further we could do to help, but unfortunately, we did not receive a response.
Should you still wish to discuss your experience or share additional feedback, our team would be more than happy to assist. We genuinely value every trader's input, as it helps us continue improving our services.
Thank you for being part of The5ers community, and we wish you continued success in your trading journey.
Best regards,
The5ers Futures Team
Scaling Works, But Where Is My Profit? — My Honest Journey with The5ers/Futures
I'm a funded trader with The5ers/Futures and wanted to share my honest experience so far.
✅ WHAT I APPRECIATE
I successfully passed the DayTrade 100 Evaluation (Account #1247***), moved to a Funded account (#1247***), and grew it to $14,481.50 in profit — all while respecting every rule. The scaling system worked as promised: my account was scaled up to $105,000 (Account #1247***), which I'm now actively trading. I also discovered the Black Arrow platform through them — it was new to me, and I'm genuinely starting to enjoy it.
⚠️ MY CONCERNS
However, there are a few points that need attention:
• Profit visibility: Based on the 80/20 split, I'm entitled to approximately $11,585.50. Currently, I cannot see this amount reflected anywhere in my dashboard. I've been waiting 9 days and still have no clarity on where it sits. Transparency here is crucial for trader confidence.
• Support response time: A 72-hour response window is far too long in a live trading environment. Issues can be time-sensitive and critical.
• No emergency position closing: This is my biggest operational concern. In case of platform disconnection or force majeure, there is no way to close open positions remotely. I trade with another prop firm that allows emergency position closure in such cases — this is a standard risk management feature that The5ers should seriously consider implementing.
• Multiple waiting periods stack up: 24–72h for risk management to activate the funded account + 14 days before requesting a withdrawal + 5–8 business days for processing. While I understand this builds patience, it also builds anxiety when profit visibility is unclear.
💡 MY SUGGESTIONS
1. Add a real-time profit/payout tracker directly in the dashboard.
2. Offer a live chat or priority support option for funded traders.
3. Implement an emergency trade close feature for force majeure situations.
4. Communicate proactively at each step of the payout process.
📌 FINAL NOTE
This is my first review. I will come back to update it once I've completed my first withdrawal — that will be the true test. My goal is to reach maximum allocation with The5ers, which says a lot about my overall confidence in this firm. But they need to fix these gaps to truly earn a 5-star rating.
— A committed funded trader, scaling and watching closely.
12. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Boneole,
Thank you for taking the time to share such a detailed and honest review of your journey with us. We truly appreciate the effort you put into outlining both your achievements and your concerns, it gives us valuable insight into your real experience as a funded trader.
We’re very glad to hear about your progress, successfully passing the DayTrade 100 Evaluation, scaling your account, and achieving consistent growth while following the rules. It’s also great to know you’re enjoying the Black Arrow platform and continuing to build confidence in your trading journey.
We also want to acknowledge your concerns regarding profit visibility, support response times, and the lack of an emergency position close feature. We understand how important transparency, fast support, and risk management tools are in live trading conditions, and your feedback on these areas has been noted and will be shared with the relevant teams for review.
We appreciate your suggestions around a real time profit tracker, improved support access for funded traders, and emergency close functionality. Feedback like yours is especially valuable because it comes from real funded account experience and helps us improve the trader journey.
Thank you again for your trust and for sharing your perspective so openly. Wishing you continued success as you progress toward your next milestones with The5ers!
O que eu mais gostei na The5ers
O que eu mais gostei na The5ers, é a forma como vocês tratam bem os clientes,
Tem uma funcionária que gosto muito dela quando me atende, é a Carolina,
Ela é top,
E dizer que não tenho ainda muita experiência em trading, mas do pouco que eu sei, consigo gerir, a estou a fazer a minha formação para ser um dos melhores Trader do mundo e da The5ers,
Muito obrigado pelo vosso carinho,
Estou convosco,
Jerónimo Campos.
18. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Jeronimo,
Thank you for sharing your experience! We’re really happy to hear you feel well treated by our team and appreciate the support you received, especially from Carolina. It’s great to know you are focused on your learning and growth in trading.
Wishing you continued progress and success in your trading journey!
futuros desastre
para futuros es pesimo el servicio, la asistencia de ayuda no genera respuestas
10. kesäkuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Bruno,
Thank you for sharing your feedback. We are sincerely sorry to hear that your recent experience with our help desk did not meet your expectations and left you feeling unsupported regarding your future trading with us.
We pride ourselves on providing high-quality support to our community, and we want to ensure all your questions are answered clearly. We would appreciate the opportunity to look into your case and understand where our team missed the mark.
Please reach out to us directly at help@the5ers.com with your account details and the specific questions you need assistance with.
Best regards,
The5ers/futures
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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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