Have used Telecare24 for some years now, have not used them fo an emergency situation but they have always answered the test calls promptly & professionally. Due to Ofcom directorate we have had to ch... Näytä lisää
Yritys on vastannut
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I have recently subscribed and have been very impressed with the user friendly website for ordering and the prompt delivery of my unit. The set up and initial call to the team was easy and professiona... Näytä lisää
Yritys on vastannut
Only got set up calls and the reaction to a power cut to judge physical reaction to the alarm base. Trust that should I need to call you I will be answered quickly although not able to connect via bro... Näytä lisää
Yritys on vastannut
Having Telecare24 gives me some peace of mind that help is at hand for dad if I’m not there. Luckily we’ve not had any need of it but when we do a monthly check that all is up and running ok we have b... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Hätäkeskus
- ja myös
- Hätäpuhelin
- Kotiapu
- Kotisairaanhoitopalvelu
- Tietoliikennelaitetoimittaja
- Vanhustenhoitopalvelu
Yrityksen kirjoittama
Aging or living with a health condition shouldn't mean giving up the comfort and freedom of living in your own home. At Telecare24, our mission is simple: to provide peace of mind to our users and their loved ones, helping them to live independently and worry-free every day. Our digital personal alarms, ranging from discreet wearable pendants to automatic fall detection and GPS-enabled devices, are effortless to set up and give you the confidence to enjoy every day. If a fall or emergency ever happens, you will never be alone. Our highly-trained careline team is on hand 24 hours a day, 365 days a year, making sure you or your loved ones can get immediate help at home or outdoors, whenever and wherever it’s needed.
What we do
Yrityksen kirjoittama
- KEEPING YOU SAFE
- We supply only the most reliable, best-in-class digital careline alarms, giving you and your family total peace of mind. Our services typically include personal alarms for the elderly with wearable alarm devices, such as pendants or bracelets, with an emergency button that can be pressed to initiate a call for help. On average we respond within 5 seconds. When the alarm is activated, the user is connected to a 24/7 monitoring centre where trained staff can assess the situation and take appropriate action, such as contacting a designated emergency contact or dispatching emergency services. We also make sure our personal alarm plans are affordable, even for people with low income or tight budgets.
Order by 12pm for next working day delivery
Free Delivery on all orders
We will deliver your alarm order on the next working day for free
Yhteystiedot
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, Yhdistynyt kuningaskunta
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
Save up to £70 and get a free key safe!
4,7
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
After several test calls from various…
After several test calls from various locations which I visit almost daily the pendant has always achieved contact with the monitor team albeit after some time searching for a good contact frequency. Here, in West Wales, the mobile cover can be somewhat sketchy but the contact was eventually made satisfactorily, onlu once did the GPS fail to locate me.
28. syyskuuta 2026
Vastaus yritykseltä Telecare24
Hi Ian,
Thank you for taking the time to share your review and for thoroughly testing your pendant across your daily locations!
Mobile coverage in parts of rural West Wales can be a challenge, so we are glad to hear that your pendant reliably connects to our monitoring team when you need it. Our roaming SIM technology is designed to search across multiple networks to lock onto the strongest available signal, even in areas where connection takes a little extra time.
We appreciate your feedback regarding the GPS location test as well, and we’re glad overall contact was made satisfactorily. Please remember our team is always here if you ever want to run another test call or check your coverage with us.
Kind regards,
The Telecare24 team
Very helpful and easy to use
Very helpful and easy to use, product arrived and was easy to install and use.
24. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Elaine,
Thank you for your review.
Please don't hesitate to contacts us if you have any questions or concerns.
Kind regards,
The Telecare24 team
Vastaus yritykseltä Telecare24
Dear George,
Thank you for your review.
We are delighted to hear the support team responded to you query quickly and helped resolving your problem.
Please don't hesitate to contacts us if you have any questions or concerns.
Kind regards,
The Telecare24 team
Peace of mind
The equipment arrived quickly and was easy to set up. The call centre staff were helpful and reassuring.
23. syyskuuta 2026
Vastaus yritykseltä Telecare24
Thank you for your review.
We are delighted to hear the support team was helpful and reassuring.
Please don't hesitate to contacts us if you have any questions or concerns.
Kind regards,
The Telecare24 team
Vastaus yritykseltä Telecare24
Dear David,
Thank you for your review.
We are delighted to hear the support team was very good.
Please don't hesitate to contacts us if you have any questions or concerns.
Kind regards,
The Telecare24 team
Service, Simplicity and Satisfaction
I considered several companies before deciding on Telecare. My queries about the Go! Active GPS plan were answered clearly and concisely. I ordered it over the phone and was dealt with in a very pleasant manner. My pendant arrived within 24 hours. I followed the setting up instructions in the user guide and made the test call. She already knew it was me calling! It could not have been easier.
23. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Mrs Dowson,
Thank you so much for taking the time to write such a wonderful review!
We know there are a lot of options out there, so we are truly honoured that you chose the Go! Active GPS plan.
It’s fantastic to hear that your order arrived so quickly, that setup was smooth, and that your test call went seamlessly! Giving you fast, simple, and friendly support from start to finish is always our top priority.
We’re delighted to have you with us, enjoy the peace of mind wherever you go!
Kind regards,
The Telecare24 team
I was really pleased from ordering to…
I was really pleased from ordering to delivery and it was already set up all I had to do was plug in and test call was reassuring and I was covered indoors and in garden. I fell in garden earlier this year broke my leg calling for an hour and a half before my neighbour heard me
22. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Angela,
Thank you so much for sharing your story with us. Hearing what you went through when you broke your leg is heart-breaking, but we are so relieved to know that you now have support both inside your home and out in the garden.
Making our service simple to set up is very important to us, and we are glad the test call gave you reassurance.
Thank you for choosing us.
Kind regards,
The Telecare24 team
The most important thing for me was…personal help
The most important thing for me was that I could
actually speak to a person & discuss the product. This was helpful in that, not only was I renewing my contract, I also had to change to a digital version which involved some explanation.
22. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Jean,
Thank you so much for your review!
We completely agree, being able to speak directly with a real person makes all the difference, especially when navigating changes like transitioning to a digital service.
We are delighted that our team was able to guide you clearly through your contract renewal and answer all your questions.
Providing patient, personal support is at the heart of what we do. Thank you for staying with us, and please know we’re always just a phone call away whenever you need us.
Kind regards,
The Telecare24 team
Poor customer service flimsy product
Used for 18 months. After a month or so the flimsy pendant wrist strap holder broke so it wouldn't work on the wrist. Didn't bother to complain or send it back, because I thought that was petty, so mum used it round her neck instead. Big mistake !!!! On renewal opted for monthly contract instead of year up front. At no point was it mentioned that I was committing for a year regardless! After another 6 months, the house mum moved to had its wifi box too far away from her room for the cable to reach. Asked for solution ideas, twice - literally ignored, no solution provided. Clearly unfit for purpose then? So, cancelled contract as unable to use. Sent back. First wanted to charge for the 6 months she cant use - they reluctantly took this off the charges when I explained that was not clear on renewal and they made no attempt to offer a solution either. Today I paid the £49 for the damaged pendant because I haven't the time for a battle, but I'm furious as the pendant was flimsy plastic and broke after such a short time of normal use. Not fit for purpose. REPLYING BY REPEATING 'UNREASONABLE' TERMS AND CONDITIONS DOES NOT MAKE THEM ANY MORE JUST
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Telecare24
Dear Lynda,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration this situation has caused.
We would like to take this opportunity to clarify a few points regarding our equipment and contract terms:
All of our equipment is provided on a rental basis and remains the property of Telecare24. When an item is returned damaged, a replacement fee applies. We apologise if the pendant did not meet your expectations, but because the item was returned broken, the £49 fee was applied in line with our damaged equipment policy.
Also, while we offer flexible payment options, including monthly billing, all standard plans are tied to an initial 12-month contract commitment. We strive to be as transparent as possible, which is why these terms are highlighted on our website, detailed during the checkout process, outlined in our Terms & Conditions, and read aloud by our customer service team prior to order confirmation.
Because we appreciate how stressful these situations can be, as a gesture of goodwill we have exceptionally agreed to waive the remaining balance for the unfulfilled months on your agreement.
We hope that the explanation above will be of some reassurance, and it has provided you with a better understanding of how our service works. We wish you and your mother all the best.
Kind regards,
The Telecare24 team
Vastaus yritykseltä Telecare24
Dear Stuart,
Thank you for taking the time to leave us a review! We’re so glad to hear that everything has been very good so far.
Our goal is always to deliver a true 5-star experience, so we would love to know if there's anything specific we could do to earn that extra star from you. Please feel free to send us an email at support@telecare24.co.uk with any thoughts or suggestions, we’d love to hear your feedback!
Kind regards,
The Telecare24 team
Too soon to make a proper assessment
Too soon to make a proper assessment. However my brief encounter went well.
18. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Thomas,
Thank you for taking the time to leave us a review! We completely understand that it takes time to get fully settled in and evaluate everything.
We're glad to hear that your initial experience went well, and we're here whenever you need assistance.
Kind regards,
The Telecare24 team
Poor clarity of speech
The clarity of speech when your colleagues connect is really not clear. Too fast, too many words. Remember that your customers are probably hard of hearing, likely to be in some form of distress and need slow, calm and clear instructions.
15. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Gareth,
Thank you for taking the time to share this feedback with us.
We are sincerely sorry to hear that your experience when speaking with our team was frustrating and difficult to understand.
Please be assured that I will feed this directly back to the rest of the team so we can address speaking pace and clarity in our training. Ensuring our communication is supportive, clear, and accessible to everyone is a top priority for us.
Thank you again for bringing this to our attention and helping us improve our service.
Kind regards,
The Telecare24 team
Excellent experience.
My family ordered for me via phone call.
The customer service was first class. The lady we spoke to was very professional, friendly and gave clear explanations of the whole process.
The order arrived a on time well packaged.
My family set it up for me which was a simple process with clear instrucions.
The test call worked well, again a very friendly helpful man spoke to me.
It gives my family and myself peace of mind.
I would recommend Telecare 24.
16. syyskuuta 2026
Vastaus yritykseltä Telecare24
Hi Sue,
Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear how smoothly everything went, from your family’s initial phone call to setting up the service and completing your test call.
Our team takes great pride in providing clear, friendly, and professional support, so it’s wonderful to know our colleagues made such a positive impression. Most importantly, we’re thrilled to know that your personal alarm brings both you and your family true peace of mind.
Thank you for your recommendation, we are always here whenever you need us.
Kind regards,
The Telecare24 team
Great service
Everyone my sister and I spoke to were really knowledgeable on all the products and in helping us choose the right alarm system for our parents.
The set up and testing of the system was straightforward and effective giving is confidence that should our parents use it that they would receive help really quickly.
18. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Rosalind,
Thank you so much for taking the time to leave such a wonderful review.
We know how important it is to find the right protection for your parents, so we’re delighted to hear that our team was able to guide you and your sister through the options.
It’s fantastic to know that the setup and testing went smoothly and that you all have peace of mind knowing help is readily available.
Please don't hesitate to reach out if you or your parents ever need anything!
Kind regards,
The Telecare24 team
I purchased the Telecare24 system for…
I purchased the Telecare24 system for my mother, after she’d had a bad fall and struggled to call for help. There are a number of similar systems on the market and I was unsure which one to trust. I did a lot of research and narrowed it down to 3 systems. Telecare24 was the cheapest of the 3 which is great but the downside is that they only do an annual payment option whereas the competition offer monthly payment options (albeit at an even higher premium). The other negative for Telecare is that they do not reimburse anything if you cancel before your annual subscription has expired. However, the reason I close Telecare in the end was that it was £100 less than either of the other 2 systems I was looking at.
The option I chose provides a base device and fall alarm (worn on the wrist). The equipment came within 48 hours and was really simple to set up. The base unit has a built in SIM that connects onto tge strongest mobile signal it can find and it also has an Ethernet connection so that you can plug it into your broadband router. The literature says that it will use the broadband connection if it’s connected and it will use the SIM if you have no internet. It has an internal battery that should keep the base unit powered for up to 48 hours in the event of a power cut and as it has the internal SIM that ensures you’ll still be able to call even if you have no power and no internet. One slight issue I found is that the Ethernet connection is under the device and points downwards. The cable supplied in the box has a flat profile and works fine, but if you need a longer cable (as I did) you’ll either have to buy one with a similarly flat profile or run a longer cable to a wall box or inline connector and then use the supplied cable from there to the base unit. The watch has a fall detection device built in. Thankfully, my mother had not fallen recently so I cannot comment on how well that works, but I have tested the call button on the watch. It says that it has a 200m range to the base unit (longer than many of its competitors). That’s probably a lot further than we require but I wasn’t sure how well it would perform outside in the garden/garage etc when it had to connect through walls etc. I carried out a couple of tests from the farthest points and it connected both times. He watch has a plastic case so should not cause irritation for anyone that reacts to nickel etc.
Telecare encourage a monthly test call, which is great because it allows the user to gain confidence in how to operate the device and assurance that it’s working. We’ve made about 6 calls I all and every call was answered within 30 seconds. The speaker on the base unit is loud but the literature says the operator can adjust the volume remotely if the caller cannot hear.
My mother took a little convincing at first but she now says that she feels safer knowing that she is wearing rhe watch and can summon help if she needs it. She usually carries a phone around with her but she sometimes forgets and if she’s in the shower she won’t have it nearby so having the watch (which can and should be worn in the shower), gives her peace of mind and gives me peace of mind.
18. syyskuuta 2026
Vastaus yritykseltä Telecare24
Thank you so much for taking the time to share such a detailed review. We are delighted to hear that the system is giving both you and your mother true peace of mind and it’s wonderful to know she feels safer and comfortable wearing her wristband every day.
We really appreciate your constructive feedback regarding our pricing and hardware design. I did want to gently clarify that we do actually offer a monthly payment plan to help provide more flexible payment terms! While it remains an annual contract commitment, it gives customers the choice to spread the cost rather than paying all upfront.
It’s great to hear that setting up the device was straightforward and that your range and monthly test calls have been seamless with under 30-second response times. Our team takes great pride in being there quickly whenever needed.
Thank you for trusting Telecare24 with your mother's care. Please don't hesitate to reach out if you or your mother ever need anything!
Warm regards,
The Telecare24 Team
Very helpful phone call with very…
Very helpful phone call with very informative information. Easy to set up and prompt delivery.
18. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Niall,
Thank you for taking the time to share your feedback!
We are glad to hear that our support team has been helpful.
If you ever need any assistance or have any questions, please don't hesitate to reach out.
Kind regards,
The Telecare24 team
The professional service we received
The professional service we received
The quick and clear set up arrangements.
Over all very good service
7. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Carrolyn,
Thank you for taking the time to share your feedback!
We are glad to hear that our support team has been professional and provided you with a very good service.
If you ever need any assistance or have any questions, please don't hesitate to reach out.
Kind regards,
The Telecare24 team
Very good no problems at all
18. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Mr Wilks,
Thank you very much for leaving a review for Telecare24 yesterday.
We were delighted to read your lovely comment saying "Very good no problems at all"!
However, we noticed that your review was left as a 1-star rating by mistake instead of 5 stars. A 1-star rating actually reflects a very poor experience - so we wanted to reach out and check if you would be happy to update your star rating so it matches your positive feedback.
If you are happy to change it to 5 stars, you can easily do so by visiting your review at the link here: https://www.trustpilot.com/reviews/6ac02093186737a90201786b and selecting edit. You may have to log in to Trustpilot if you are not already. Or check your emails for a confirmation from Trustpilot which may give you the option to change or remove your review.
Thank you again for your kind words and for choosing Telecare24. Please let us know if you need any help at all!
Warm regards,
The Telecare24 Team
Great company
Great company, really easy to install and they answer really quickly when you activate the device.
18. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Helen,
Thank you for taking the time to share your feedback!
We are glad to hear that it was really easy to install and our monitoring team responded really quickly.
If you ever need any assistance or have any questions, please don't hesitate to reach out.
Kind regards,
The Telecare24 team
Excellent service, Easy to set up.
Your equipment was delivered very quickly. We set it up really easily and carried out several test calls which were answered quickly by kind staff.
The only thing I would say is the pendant worn on mums wrist seems a bit sensitive.
She is a bit worried wearing it and setting it off by accident.
17. syyskuuta 2026
Vastaus yritykseltä Telecare24
Dear Sarah,
Thank you for taking the time to share your feedback!
We are glad to hear that the equipment was delivered quickly.
Don’t ever worry about making an accidental call. Your safety is our absolute priority and our view is that this gives you (and us!) the reassurance that your alarm is working and that help is on hand 24/7, should you need it.
If you ever need any assistance or have any questions, please don't hesitate to reach out.
Kind regards,
The Telecare24 team
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