Have used Telecare24 for some years now, have not used them fo an emergency situation but they have always answered the test calls promptly & professionally. Due to Ofcom directorate we have had to ch... Näytä lisää
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Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have recently subscribed and have been very impressed with the user friendly website for ordering and the prompt delivery of my unit. The set up and initial call to the team was easy and professiona... Näytä lisää
Yritys on vastannut
Only got set up calls and the reaction to a power cut to judge physical reaction to the alarm base. Trust that should I need to call you I will be answered quickly although not able to connect via bro... Näytä lisää
Yritys on vastannut
Having Telecare24 gives me some peace of mind that help is at hand for dad if I’m not there. Luckily we’ve not had any need of it but when we do a monthly check that all is up and running ok we have b... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Hätäkeskus
- ja myös
- Hätäpuhelin
- Kotiapu
- Kotisairaanhoitopalvelu
- Tietoliikennelaitetoimittaja
- Vanhustenhoitopalvelu
Yrityksen kirjoittama
Aging or living with a health condition shouldn't mean giving up the comfort and freedom of living in your own home. At Telecare24, our mission is simple: to provide peace of mind to our users and their loved ones, helping them to live independently and worry-free every day. Our digital personal alarms, ranging from discreet wearable pendants to automatic fall detection and GPS-enabled devices, are effortless to set up and give you the confidence to enjoy every day. If a fall or emergency ever happens, you will never be alone. Our highly-trained careline team is on hand 24 hours a day, 365 days a year, making sure you or your loved ones can get immediate help at home or outdoors, whenever and wherever it’s needed.
What we do
Yrityksen kirjoittama
- KEEPING YOU SAFE
- We supply only the most reliable, best-in-class digital careline alarms, giving you and your family total peace of mind. Our services typically include personal alarms for the elderly with wearable alarm devices, such as pendants or bracelets, with an emergency button that can be pressed to initiate a call for help. On average we respond within 5 seconds. When the alarm is activated, the user is connected to a 24/7 monitoring centre where trained staff can assess the situation and take appropriate action, such as contacting a designated emergency contact or dispatching emergency services. We also make sure our personal alarm plans are affordable, even for people with low income or tight budgets.
Order by 12pm for next working day delivery
Free Delivery on all orders
We will deliver your alarm order on the next working day for free
Yhteystiedot
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, Yhdistynyt kuningaskunta
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
Save up to £70 and get a free key safe!
4,7
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Same problem as Stella (seebelow)
Same problem as Stella (see below)
Enforced upgrade before fibre installation completed . System fails to connect due to weak mobile signal.
Net result, no alarm.
Telecare customer support have sent me their wet blanket placating email but failed to ring me and discus the matter properly.
The alarm switchover sequence was driven by Telecare 24. They should have explained the requirement to upgrade to a VOIP broadband connection first. The net result of their lack of communication and refusal to reinstate the analogue device is the my friend Peter is now UNSAFE.
I have been promised a call from customer services by the clinical team but it has not materialised.
23. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Telecare24
UPDATE: due to the lack of information available to us from Trustpilot, we kindly request you call our customer service team so we can assist further
Dear Roger,
Thank you so much for sharing your feedback with us.
We would like to gently clarify that the requirement for these upgrades is not an initiative led by Telecare24; rather, it is a nationwide transition driven by BT and telecommunication providers across the UK as the traditional analogue telephone network is phased out in favour of digital services. Leaving the analogue system as it was is simply not safe or reliable, as users could be unexpectedly cut off from the service and the alarm would stop working altogether. For more information, please see https://www.telecare24.co.uk/digital-switchover-for-careline-alarms/
Please rest assured that our team is continuously doing everything in our power to provide the most reliable alarms possible during this nationwide transition. Your safety, peace of mind, and well-being are of the utmost importance to us, and we are deeply concerned to hear that your alarm is currently not working and failing to connect due to signal issues.
Please give our customer service team a call as soon as you can so we can look into this for you right away. We are always here to help and discuss the different options and alternative solutions available to ensure your home safety system is fully operational.
Kind regards,
The Telecare24 team
Great helpful and friendly staff
8. lokakuuta 2026
Vastaus yritykseltä Telecare24
Dear Helen,
Thank you for your review!
We’re always here 24/7 whenever you need us!
Kind regards,
The Telecare24 team
Vastaus yritykseltä Telecare24
Dear Sue,
Thank you for your review!
We’re always here 24/7 whenever you need us!
Kind regards,
The Telecare24 team
Absolute fantastic service from start…
Absolute fantastic service from start to finish
8. lokakuuta 2026
Vastaus yritykseltä Telecare24
Dear Leonard,
Thank you for your review!
We’re always here 24/7 whenever you need us!
Kind regards,
The Telecare24 team
Very seamless and when mum activated by…
Very seamless and when mum activated by accident your advisor was very helpful
11. lokakuuta 2026
Vastaus yritykseltä Telecare24
Thank you for your review!
We’re always here 24/7 whenever you need us!
Kind regards,
The Telecare24 team
Very easy to buy on-line and received…
Very easy to buy on-line and received quickly. Set up simple and reassured with initial contact, very friendly reply wishing my Mother a happy birthday.
8. lokakuuta 2026
Vastaus yritykseltä Telecare24
Thank you for your wonderful review.
We’re always here 24/7 whenever you need us!
Kind regards,
The Telecare24 team
Vastaus yritykseltä Telecare24
Dear Mr Cleaver,
Thank you for your review!
We’re always here 24/7 whenever you need us!
Kind regards,
The Telecare24 team
Vastaus yritykseltä Telecare24
Dear Janet,
Thank you for your review!
We’re always here 24/7 whenever you need us!
Kind regards,
The Telecare24 team
Feeling much more secure about being at…
Feeling much more secure about being at home alone. It's given me reassurance and helped some what with my confidence. Lovely people on the end of my wrist :) ready to help in an emergency. Thank you.
6. lokakuuta 2026
Vastaus yritykseltä Telecare24
Dear Amanda,
Thank you so much for taking the time to share such a lovely review!
Knowing that your alarm has brought back your confidence and helps you feel secure living independently at home means the absolute world to us.
Please don't hesitate to contact us if you have any questions or concerns!
Kind regards,
The Telecare24 team
Staff spoken to were always pleasant…
Staff spoken to were always pleasant and helpful. Alarm simple to install and comfortable to wear. On testing a prompt and loud response.
Feeling very secure with the service.
Have been a customer for some time now and would recommend.
7. lokakuuta 2026
Vastaus yritykseltä Telecare24
Dear Christine,
Thank you for such a wonderful review!
It’s fantastic to know that our phone team, clear audio response, and comfortable alarm design have kept you feeling completely secure over your time with us.
Thank you for trusting us and for recommending our service to others!
Kind regards,
The Telecare24 team
excellent carecall service with telecare24
Recently contacted telecare24 to arrange for a pendant alarm to be delivered for our aunt who is 86 and prone to falls. The whole experience has been wonderful from the first initial contact arranging everything to prompt delivery within two days of first contact. Pendant works wonderfully, call advisors are excellent and patient so very happy with this service knowing there is someone in the background assisting if needed.
5. lokakuuta 2026
Vastaus yritykseltä Telecare24
Thank you so much for taking the time to share your review!
We’re delighted to hear how smooth the process was for your aunt, from your first call with us to the prompt two-day delivery.
Knowing that the pendant is working wonderfully and that our patient team brings your family reassurance that your 86-year-old aunt is safe means the absolute world to us.
Thank you for trusting us!
Kind regards,
The Telecare24 team
Purchasing and installing the new…
Purchasing and installing the new device was easy.
6. lokakuuta 2026
Vastaus yritykseltä Telecare24
Dear Angus,
Thank you for taking the time to leave us a review! We’re so glad to hear that everything has been very good so far.
Our goal is always to deliver a true 5-star experience, so we would love to know if there's anything specific we could do to earn that extra star from you. Please feel free to send us an email at support@telecare24.co.uk with any thoughts or suggestions, we’d love to hear your feedback!
Kind regards,
The Telecare24 team
Very helpful and caring
Very helpful and caring when I dropped it by mistake so I am very pleased with my choice
5. lokakuuta 2026
Vastaus yritykseltä Telecare24
Dear Averil,
Thanks you for your wonderful review! We are delighted to hear that our support team have been very helpful and caring.
Don’t ever worry about making an accidental call. Your safety is our absolute priority and our view is that this gives you (and us!) the reassurance that your alarm is working and that help is on hand 24/7, should you need it.
Kind regards,
The Telecare24 team
Prompt delivery
Prompt delivery, easy to order online, set up the lady confirming connection was very polite . No issues great service and a lifeline in an event.
5. lokakuuta 2026
Vastaus yritykseltä Telecare24
Dear Mrs Norrie,
It’s fantastic to know that ordering was easy, delivery was prompt, and our advisor was polite and helpful during setup.
We’re always here 24/7 whenever you need that lifeline!
Kind regards,
The Telecare24 team
Recovery after fall.
I fell and actioned my alarm ,
The response was fast and insructive.
Within 15 minutes help arrived, andbI was back on my feet,
No. Injuries ,
Great Service,
Don O’Donnell.
5. lokakuuta 2026
Vastaus yritykseltä Telecare24
Dear Don,
Thank you so much for taking the time to share your experience with us. Most importantly, we are so relieved to hear that you were uninjured after your fall!
Knowing that our team responded quickly and instructively, and that help arrived within 15 minutes to get you safely back on your feet, is exactly why we do what we do. Thank you for your kind words and for trusting Telecare24!
Kind regards,
The Telecare24 team
My mother doesn’t have broadband so you…
My mother doesn’t have broadband so you were happy to turn her careline off, she is 88 and devastated that she couldn’t have it anymore, even though BT wanted to leave it as it was. She absolutely can’t use the SIM card as where she lives there is no signal, BT are happy to leave the analogue line because they didn’t want her to be without the careline, it’s been totally reliable up until now. You seemed to have ignored the fact she couldn’t use the sim as there is no signal where she lives, you need to collaborate with BT because they absolutely said they want there vulnerable customers not being left without their carelines, so the line was left as it was, my mother has now purchased broadband at a lot of expense to her , that’s why it’s working!
1. lokakuuta 2026
Vastaus yritykseltä Telecare24
UPDATE:
While BT may offer temporary extensions for certain vulnerable customers, this is only a short-term reprieve. The nationwide retirement of analogue lines is permanent and will end as the full switch-off completes. Moving to a digital alarm now in a planned, controlled way is far safer than facing an abrupt loss of connection or being forced to switch at short notice later.
While a personal mobile phone connects to just one specific network (which may have poor coverage indoors), her new alarm uses a multi-network roaming SIM card. This automatically connects to whichever major network provider has the strongest signal in her area at any given moment.
Because of this multi-network roaming feature, her alarm is already online and connected properly. We can see on our system that her new equipment is communicating as expected, and the recent test call was completed without any issue.
Dear Stella,
Thank you for reaching out and sharing your concerns. We completely understand how worrying and distressing any change can be, especially when it comes to telecare equipment for an 88-year-old family member.
We would like to clarify why this change was necessary and reassure you about your mother's current setup:
Across the country, traditional analogue phone lines are being retired and replaced with digital landlines. BT and all major telecommunications providers urge all customers to update. Leaving the analogue system as it was is simply not safe or reliable, as users could be unexpectedly cut off from the service and the alarm would stop working altogether. For more information, please see https://www.telecare24.co.uk/digital-switchover-for-careline-alarms/
Because analogue alarms will no longer function reliably on digital lines, all telecare providers across the UK have stopped supplying analogue devices. This shift is an essential safety measure to ensure users remain protected. For more information, you can read BT’s official guidance page: https://www.google.com/search?q=https://newsroom.bt.com/bt-urges-customers-not-not-to-ignore-the-switch-to-digital-landlines/
We can confirm that your mother's new digital alarm is working as should. We can see that you have tested the alarm and everything went smooth. We recommend testing the alarm every 4–6 weeks to make sure your system works correctly so that you can rest assured that help is there when you need it.
As your mother doesn't have broadband, she can use the new digital equipment as it has a built-in SIM card that connects via the mobile network. We do recommend, however, getting broadband if the mobile strength in your area is weak. You can check local mobile coverage using Ofcom's Mobile Coverage Checker at https://www.ofcom.org.uk/mobile-coverage-checker
We are so sorry to hear that you are disappointed with how this transition was experienced, but our top priority is making sure your mother remains safe and fully connected.
If you have any further questions or if we can assist you and your mother in any way, please feel free to reach out to our team directly.
Kind regards,
The Telecare24 team
Vastaus yritykseltä Telecare24
Dear Louise,
Thank you for your review!
We’re always here 24/7 whenever you need us!
Kind regards,
The Telecare24 team
Upgraded …
After some years of having the security of a Telecare pendant alarm for my mum, we have just been upgraded to a digital version.
As has been my previous experience the customer service operator was very personable and helpful in explaining what this meant.
The upgraded equipment arrived very quickly and was very easy to set up but best of all it is now independent of the telephone line meaning Mum can still call for help even if her phone line is on the blink once again
5. lokakuuta 2026
Vastaus yritykseltä Telecare24
Dear Nicky,
Thank you so much for taking the time to share your feedback and for trusting Telecare24 with your mum’s safety for 4 years!
We’re delighted to hear that our customer service team was personable and helpful in guiding you through the digital upgrade process.
It’s fantastic to know the equipment arrived quickly, set up easily, and is giving you that extra reassurance. Having independence from the landline so your mum can call for help even during phone line outages is one of the greatest benefits of the new digital service. Thank you for your continued loyalty!
Kind regards,
The Telecare24 team
I dropped my care line accidentally and…
I dropped my care line accidentally and responjsevwascstrait away impressed. All was goodv
30. syyskuuta 2026
Vastaus yritykseltä Telecare24
Thank you for taking the time to leave us a review! We’re so glad to hear that everything has been very good so far.
Our goal is always to deliver a true 5-star experience, so we would love to know if there's anything specific we could do to earn that extra star from you. Please feel free to send us an email at support@telecare24.co.uk with any thoughts or suggestions, we’d love to hear your feedback!
Kind regards,
The Telecare24 team
Vastaus yritykseltä Telecare24
Dear Mrs Grey,
Thank you for your review! It’s wonderful to know that ait was very easy to set up our alarm and that our support team has been extremely helpful.
We’re always here 24/7 whenever you need us!
Kind regards,
The Telecare24 team
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