Tactical Archery UK Arvostelua 

UPDATE

Servidmce dept eventually responded, very apologetic , did all they could to rwctify and sent out all relevant parts and some extras

Ordered crossbow and arrows.
Parcel received
Many parts missing
5 emails.... no response

Called number.... voicemail full unable to leave a message

Facebook messenger not being used

Comment sectioned filled with complaints of not being able to reach anyone.... shocking aftercare

Placed an order which ended up with delivery problems but Harry got involved and sorted it out, so yes I would recommend ordering from them.

This isn’t one of your bs reviews, genuinely fantastic customer service, fast response to emails, and I’d also messed up An order so contacted them to see if could ship together , they did and refunded the second delivery charge..1000% recommend friendly and fast customer service

The customer service team really made a special push for me getting my fma supersonic before Christmas delivered fast with exceptional communication. Special thanks to Harry and Mark.
I've been a long time customer with TAUK and never had an bad order. Thank you Tactical Archery UK for your service and great online shop!. 5 stars! 🌟

Ordered a new bow in the black friday sale, it never arrived.
When I asked about it, they said it had been delivered and sent me a link to a picture of somebody else's front door. Not even the right colour.
Ver dissapointed

Ordered crossbow around 11:20am delivered before 9am next day, age verification straight forward, item price cheaper than competitors, very pleased with process and purchase hope to use again in the future*****

Having read some of the very negative review, I thought I would share my experience. I ordered a small pistol crossbow on a Sunday evening in October 2024. It was dispatched on Monday and delivered the next day.
I then ordered a full size crossbow about a week later. It was dispatched the same day and delivered the next day. I was extremely happy with the service on both occasions and will have no hesitation in ordering from them again.

There was a mix up with the sku of the scope i bought,, but i found Harry to be very helpful, responded to my emails within 24 hrs, I'm not sure that some of the negative reviews are entirely fair, i would use these guys again..

Bought a crossbow. Changed my mind the next day and cancelled. Sent an email, no response, used live chat, no response. Called everyday, no answer. Sent message on Facebook with only an automated response. Still not had a refund, can’t get hold of anyone so I’ve raised a dispute with my credit card provider and they said they’d sort it for me. Tactical Archery are clearly a bunch of scammers. Normally when a company ignores you to this degree, it’s because they’re going into liquidation but don’t quote me on that. Stay away from this company.

I did have some issues with some items being missing from a bundle which was told I would be getting them sent out, after that there wasn't any further communication so I originally left a lower review due to that, I have since been emailed by the company who said they had been waiting for stock and they have since then sent out the items I hadn't received plus some additional targets and a spare string so thank you for rectifying the issue! Have edited my review and star rating to reflect the resolved issue!

Placed an order on an in stock item on 15/08/24 expecting it to be delivered next day or day after. Nothing delivered, no updates other than order confirmation. I have tried ringing up, nobody answers and you can’t leave a message. I have tried a typed message through their get in touch page last week asking to cancel the order if there’s a problem getting it, this has been ignored, tried ringing today still not answering.Time to raise a complaint through my bank and get my money back that way, do not buy from this company

customer service has been late getting back but finally belayed any fears promising delivery tomorrow grateful to trust pilot and Tactical Archery for the reply will update review after delivery to help Trust Pilot help consumers

Cant get hold of anyone by phone, chat or email. No sign of my delivery or tracking info either. UPDATE all now received and resolved by Harry. Thank you

Excellent Customer Service. Placed an order on Thursday morning, it had arrived by 3:30 PM Friday afternoon (Next Day).

Harry from the Customer Service team was very helpful. I will definitely be ordering from here again. Highly recommend.

First time ordering from Tactical Archery. Very professional company. I needed advice on ordering certain products and Harry gave time to give recommendations and explain different products. Very happy with the suggestions and delivery service. Highly recommended company.

Racial discrimination avoided this company I tried to order a crossbow which I was finding no luck with as company kept refusing my purchase, which left me puzzled as they had all my information in the end I left them a bad review to then be fob off by the company saying they’re not selling anymore crossbow due to the tragedy that happened not so long ago, But I find out that the Company are still selling crossbows which I don’t understand why the need to lie, I had a friend which is a different race from me try to see if the company will sale them a crossbow which they did so it clearly shows that this company was definitely racially profiling me which isn’t acceptable

Placed an order with these guys and it was delivered next day. Everything was in perfect condition and the ordering and dispatch was super fast. Highly recommended.

excellent, nice crossbow set, rapid delivery, superb customer service

Found a crossbow for a good price but needed it basically the next day spoke to Harry though email saying that I needed it for a present for the next day and within 12 hours it was delivered to my surprise that it’s better then I thought great all round service

Is my second time I bough a crossbow from this website very happy with product and customer service.