Sylverton Arvostelua 

The goods received bear no resemblance to those advertised. Company unresponsive except with the prosoect of making a sale. Returns conditions unrealistic and again unresponsive to phone calls and returned goods. A refund has not been received.

I have never written a bad review ever about a company but this company should be shut down. The clothes advertised are nothing compared to what’s delivered! I ordered a dress and very disappointed when it arrived. When I contacted them for a refund, they initially offered a 10% refund. When I complained they offered a 20% refund! Outrageous.

Do not buy from this website, I’ve found about 3 websites where the dress I ordered is also being sold.!!! Locci Moda, LightInTheBox, Senselle UK.

Avoid Sylverton and their other websites...!

My order number is ST14230

I bought a Ella long puffer coat from Sylverton before checking the company on Trust Pilot. I was upset to see so many negative reviews and thought the coat would be junk. However it turned out to be a nice coat which my wife liked and is very warm (tested in sub-zero temperatures in the Alps recently). The furry hood is nice too

I bought a blue dress costing £35. It arrived very late, was poor quality and looked nothing like the picture. I asked to return it. I then found out it had been sent from a town in China and I was expected to pay £25 to send it back there. The business address is in the Netherlands but I think this is a front. Each time I e-mail I get a standard reply. When I sought to do a google review in order to warn people, my anti-viral software had blocked it saying it was likely a fake company. I am not spending any more money on this ugly dress and will use it as a lesson to myself to properly research companies selling on the internet before buying.

If I could give a zero i would , absolute rip off , what I ordered to what I recieved is appealing, cheap tack instead of a lovely knitted cardigan , at £40 it wasn't the cheapest but at least expected something similar to what was advertised , they make it impossible to get a refund AVOID AVOID AVOID

Total rip off. Beware….goods come from China and are about 5% genuine.
DO NOT ORDER.

DO NOT USE THIS COMPANY!
I am not one to post reviews as a general rule.
But I ordered some dungarees that I now discover are very poor quality and not anything like the colour described. When I asked how to return them, the best offer was to pay £25 to return them to China. The company is described as British and the postal address Netherlands. Awful service! I would rather take them to my local charity shop. I will never order from this company again.

Ordered what i believed to be a beautiful knitted cardigan with hood. The picture showed a fantastic design that was exactly what I was looking for, for my wife. Plus it was 50% down to £45 from £90.

Straight away i got a bad feeling because despite the site being listed as Sylverton UK, my item was posted from China. Unfortunately my fears were confirmed when the item arrived. It was a cheap polyester material that had a knitted print?!?!. It looked absolutely nothing like the advertised pictures of the cardigan and I couldn't help but laugh. I actually called my wife through to the bedroom to show her what I had ordered for her christmas present and what i had actually received. She was gobsmacked.

To make matters worse I then checked trust pilot and found what others experiences have been with the company and their returns department. They're a disgrace, it is false advertising and if this was a UK based company the trading standards would have shut them down. AVOID AT ALL COSTS

Rip off! The dress I bought looks nothing like advertised. Cheap nylon and shapeless. Wish I'd checked reviews before shelling out. Avoid this company like the plague.

The company is selling clothing that is nothing like the pictures. If you then want to return they make it hard and tell you that with fees etc it will cost £25 or more to do so. Do not buy from here. They are a dishonest company selling cheap clothing, no where near the quality or appearance on website.

This website should be blocked!

Misleading company information and very poor product quality.

The website states that the company is based in the Netherlands, which influenced my decision to purchase. However, when I requested a refund due to the poor quality of the product, I was told I would need to return it to China and pay around £25 in shipping and customs fees. This was never made clear at the time of purchase.

The product I received does not match what is shown on the website. The quality is very poor, and this is not an issue of lighting or screen settings — it is simply a different, inferior product. When I raised this, responsibility was avoided and only a small partial refund was offered.

After checking Trustpilot, I can see many other customers reporting the exact same issues: misleading location information, low-quality products, and unreasonable return conditions.

Very disappointing experience. I would strongly advise others to be cautious before ordering.

Sylverton got 1 star because there was no option to give it zero stars. Do not buy from this retailer. The garment I bought came from china and cost me £29.95. It would have cost me £25 to send it back to get a refund. The garment was nothing like the photo on their website, it was absolutely rubbish. I had to settle was a 20% refund and put the garment in the charity bin. Please don’t fall for it as I have done.

I ordered a chair for 129.00 on 1/12/25
Was quoted order number 5781.
I have contacted you by email numerous times with no response, this was meant to be a christmas present for my grand daughter. When i tried to use use the tracking number it said cannot be found. Please advise when i will receive my refund

My sister told me she'd ordered a 'cosy cardigan' for my Christmas present. What arrived was a large hoody which had a screen print of the exact cosy cardigan which she'd selected from their website. It said it was reduced from £70 to £39.99. Whichever she'd paid it was outrageous! I felt so bad for her. She was robbed!!

Appalling. This company preys on people looking for a bargain. What was shipped from China was an absolute joke. And a ridiculous refund policy. DO NOT BUY FROM SYLVERTON

Dress nothing like the picture. Really awful material ! So dissappointed after a long wait ! Dont think anyone would wear it. Material so thin.
This site should not be allowed.
😠😡😲

My original order was not suitable as the sizingvwas not correct. I requested a refund but was advised the options that were available to me and the cist of returning the item as high. I was advised to keep the item and order an alternative item for the amount i paid minus the £7,50 delivery charge. I selected an item and had to pay a further delivery charge of £7.50 to receive it. I ordered a pink patterned jacket on this occasion bit received a white one. The jacket is awful and i will never wear it but returning it is not worth it. The Customer Service emails are very good but the returns/orders process is not.

This website is a scam.
They send a product that is nothing like what was advertised and then offer you 10 or 20% refund while saying that if you want a full refund, you will have to send the item back to China and it will cost you over £25!!!
Absolute charlatans!
Avoid this website at all costs- IT IS A SCAM!
They have no intention of selling you the items advertised on their website. They just want to offload poor quality items whilst keeping your money.

Wish I had read these reviews before I placed my order.
Oh my word - what a bundle of rubbish they sent.
And these are the options they give you if you want to return anything:
🔹 Full Store Credit (No Return Required)
Receive full store credit, with a £7.50 deduction to cover shipping for your next item. You may use this credit at any time on our website.

🔹 10% Refund (No Return Required)
Receive a 10% refund to your original payment method within 12–24 hours. No need to process a return.

🔹 Return Option
You may return the item to our China-based fulfillment center. Return shipping usually costs around £25, and customs fees may apply. We’ll guide you through the process if you choose this option.

Well- you certainly aren't going to want a store credit. And 10% of what you paid is ridiculous - and then the return policy and everything else is appalling

Please avoid.
They should not be allowed to operate.

Oh - and dont believe the replies below which are so polite - it is all a scam. Silly me.

Ordered a winter coat, it was like a hoodie! Asked to return and have a refund in full, only options available was a partial 20% refund, store credit (I will not get anything off this site again) or shipping label that'll cost me £25 to return! What a load of rubbish. Do not buy from this company, load of scammers