Sylverton Arvostelua 

SCAMMERS do not use this company. I ordered a suede jacket and got a flimsy shirt, that is the wrong size to what I ordered anyway. They told me they had sent the correct item to what i ordered although i sent them a photo of the item and the label saying polyester. they offered me a discount or return to China for £25. I refused and contacted my bank to investigate and after several messages, I got a full 100% refund. Please do not give in to these scammers, insist on a refund.

I wouldn’t even give this company 1 star. We bought a dress that when it came it was nothing like the photo extremely poor quality. Complained and they said we could return the item but it would cost £25 instead have us a voucher, this time we got a blazer (well what was supposed to be a blazer) I have never seen anything so cheap in all my life. Shocking quality of clothing, masquerades as a uk company which it 100% is not. This company should be shut down, avoid at all costs!!!!

Received my dress today after 3 weeks of waiting. Utterly disappointed ! Very poor quality, nothing like the picture. I wish I had read reviews before ordering. Please don’t order from this company. They are a scam!

Would give zero stars if that was an option! Poor quality, not as expected and returns policy is useless, as expensive as the item!
DO NOT USE THEM!!

This is an additional review to one I did in January 2026. I ordered my goods using MasterCard. I reported to the Credit Card company what happened and they were able to get me a full refund from these scammers. If you have used either a Credit Card or Debit Card please raise the issue with them. Also, make sure you report these scammers to Trading Standards.

Appalling experience with this company
Ordered item as Christmas present
Item shipped from china far exceeding delivery time for Christmas, sizing chart incorrect, wrong item delivered, customer service experience very poor unwilling to resolve error, misquoting own returns policy still resulted in my payment being taken and never receiving the item I ordered. Despite multiple attempts to resolve customer service unhelpful. Do not use this company I believe it to be a hack based on my experience

Absolutely appauling. Emailed regarding requesting return - nothing! then left review - and they in response (for everyone to see) sent a generic reply asking for order number - again no response. DO NOT USE THEM. Will be seeking legal action as this service is not acceptable - robbing people of their money.

I ordered 3 slushy machines on the 7 November and I am still waiting for the products not happy. I have emailed so many times and not received a reply at all.
Not good when I had them for Christmas presents
Regards Karen

Unfortunately, I have now joined the victim. Order number- ST14541
They said free returns but trust me it’s not free. I paid £20 for postage to return a dress of £50. I am still waiting for my refund. I have attached my proof of postage, please refund my hard-earned money. They would want to force you to keep it! The quality is so low that I couldn’t even try it on.
Dress is of very low quality, run from this website. No tag, what you see on line is not what you get! Absolute nonsense, rip off! Fraudulent company.

As you can see in the above here is the order number-ST14541

DO NOT USE THIS COMPANY! I agree with the 96% of reviews being a 1 star, in fact that's generous in my opinion. If I could, I'd give them a negative star!

This company has no intention of helping the customer and in fact don't comply with UK online purchase regulations. I paid for 2 dresses on 10th January 2026 and they've still not arrived. I've had multiple emails with the staff Toni, Sylvia and Emilia, all of whom have been very unhelpful and certainly provide ZERO customer service. DO NOT USE they will cost you money.

Response added 4 Feb to Sylverton response

I wish I had read the reviews before placing an order. If I had I would certainly not have placed an order

I find it extremely insulting that you copy and paste the same apologetic reply to all complaints. You have my details as we've had approximately 30 emails between us since 10 Jan.

DO NOT BUY FROM THIS COMPANY. DO NOT BUY FROM THIS COMPANY. DO NOT BUY FROM THIS COMPANY. Everything about this Company is a SCAM. I bought a chunky wool knit jumper for my wife for Christmas. The advert showed a nice, hand knitted garment. The advert also projected that it would be delivered before Christmas. Christmas came and went and the garment didn’t arrive as promised. So not only did my wife not have one of her presents for Christmas Day, when it did eventually arrive it was pathetic vs what was advertised. The article of clothing they sent is awful. It is mass produced and definitely not hand made. The cloth actually feels and looks like plastic. A very cheap, incredibly thin (almost see through) polyester or something with an awful print on it. When I tried to get a refund, they said I’d have to pay for postage to get my money back. Postage is to China (£25) not the UK or Netherlands. After about 20 emails they finally agreed to let me keep garment have a 50% refund which is absolutely disgusting. The item is of absolutely no use to me as no-one would ever want to wear it. I was just so bored of fighting over email I took the 50% refund. This company REFUSE to supply a returns label or pay the shipping costs to return the item. So who’s going to bother going through the hassle of sending a £40 item back to China at the cost of £25-30 to receive a £40 refund? It’s an absolute SCAM and they know it. This company banks on people not fighting for a full refund and rolling over and accepting a 10 / 20 % refund. It should be shut down. If I had more time I would persue it but most people, including me, don’t and that’s what these SCAMMERS count on.

Edit: So you asked for the order details and now you have the order details and you still do nothing. I have honestly never ever seen a company with a lower trustpilot score than this. Your company is an Absolute SCAM and it should be shut down.

I ordered a jumper and a dress, which I wanted for a present. They said it would be delivered within 12/14 days. The items didn’t arrive in time. When I eventually received them the jumper was nice, but the dress was nothing like the picture showed it to be.
I contacted Sylverton to request a return and a refund, they said I had to pay the postage which was £25 as it had to be returned to China, this is not stated on the website, I was under the impression it was a UK company.
Anyway after several emails they said I could keep the dress ( which is no use to me) and give me a 20% refund. I didn’t really have a choice but to accept this but am not happy with this company and certainly will not be purchasing anything else from them.

Absolute rip off, ordered a chunky knit woolen cardigan and what arrived is the cheapest looking garment I’ve ever seen not even sure what material it’s made from as there is no label, it’s a thin cheap material with a cheap looking wool like print on it, nothing at all like the picture on the website, contacted the website and no response. How company’s like this are allowed to operate is beyond me. Luckily I paid through PayPal so I might be covered. Do not buy from this site.youve already heard from me direct to you and have ignored my complaint, so I’ve escalated it with PayPal

Do not use this site. Items nothing like what they advertise. And you don’t get your full refund. Its 10% refund and keep product or you have to send to china and pay the postage. Scammers
Order no: #ST14430

Extremely poor quality ,like tissues you may use once , thats if they fit.
Recieved wrong item within order and unsatisfactory redress . Not a trustworthy for quality at all , Loads of apologies offered which are useless.

Only one because I can’t select aero.
A terrible sham company who makes it impossible for you to return unwanted items!!
Do not purchase anything from this retailer.
I’m sorry I didn’t read the other 500 plus negative reviews before I purchased!!

I brought three outfits they were not cheap. When they arrived only one fitted correctly and it looked lovely. I emailed to request to return the items and re order larger sizes and I was amazed to get a response in less than two hours. I have read some of the reviews however I have to speak as I find and I extremely happy with the clothes and the customer service. .

My order ST14271 arrived, tried on but did not fit.

Using their 30 day return policy (which isn’t worth the screens it’s written on) I emailed requesting return and refund details.
After to-ing and fro-ing emails offering as detailed by others:-

🔹 Full Store Credit (No Return Required)
Receive full store credit, with a £7.50 deduction to cover shipping for your next item. You may use this credit at any time on our website.

🔹 10% Refund (No Return Required)
Receive a 10% refund to your original payment method within 12–24 hours. No need to process a return.

🔹 Return Option
You may return the item to our China-based fulfillment center. Return shipping usually costs between £25- £40 , and customs fees may apply. We’ll guide you through the process if you choose this option.

AVOID at all cost, they’ll keep your money and more if you try to return to China.!!!!

Has anyone received a refund from this company?

Ordered a "winter jacket" from their January sale -
and received a hideously-coloured, flimsy, polyester hoodie....with frayed drawstring!
I usually check Trustpilot reviews, but must've had a brain blip on this occasion unfortunately!
Their response to my return request due to the item being 'significantly not as described', and faulty, was that lighting and settings sometimes affect how the product looks online. LMAO!

As described by most people on here, their 'refund' options are -
🔹 Full Store Credit (No Return Required)
Receive full store credit, with a £7.50 deduction to cover shipping for your next item. You may use this credit at any time on our website.

🔹 10% Refund (No Return Required)
Receive a 10% refund to your original payment method within 12–24 hours. No need to process a return.

🔹 Return Option
You may return the item to our China-based fulfillment center. Return shipping usually costs around £25, and customs fees may apply. We’ll guide you through the process if you choose this option.

AVOID!!!!!!