Sylverton Arvostelua 

Terrible!!! Do not shop with this company EVER!!! Wish I'd read reviews first. Firstly the images shown look like pretty nice stuff but when it arrives it's a totally different colour and made from plastic and very cheap material. Nowhere does it list the materials it's made from. Then they say 30 day returns but don't tell you it will cost you £25 to return plus customs charge, this is when you find out it came from china not the Netherlands as they lead you to believe. If I'd known it was coming from China I wouldn't have bought anything in the first place. Temu quality at premium prices.
They did offer me a replacement or a 10% refund I went with a replacement stupidly and when it arrived it was even worse than the original product!!! I contacted again and they said because it was a replacement they wouldn't do anything further to help me. So I got conned not once but twice. They are praying on trusting customers and hiding behind a well polished store front to openly steal from people. Steer well clear. If I could give zero stars I would.

Scammers Scammers Scammers
Product is nothing like one advertised, They robbing people, pretending that is not their fault, than "to make you happy" they will offer you 10% refund, 20% refund, even 30% for WHAT???
Someone should legally stop this sort of businessess!!!
Stay away from this company, never even look at their website !!!

Take heed of the reviews and refrain from buying anything. If it's the hoodie that you are contemplating, save yourself a lot of money by visiting your local charity shop. There are quite a few brand new ones of these appearing, obviously donated by disappointed people that have fallen for the Sylverton trap, advertised at £1.99, I don't think they will sell even at that price. One star is too good.

DO NOT BUY ANYTHING FROM THEM. They are liars. The item they are sending with a delivery time of 2 months, looks NOTHING LIKE THE ONE THEY ADVERTISE. They also want to charge £25+ if you want to return! AVOID!!!!!!

Terrible company. Quality of products absolutely ridiculous I wouldn’t use their clothes to clean my bathroom. Refund process doesn’t exist if you want refund you have to pay for shipping the products more than they cost. Do not buy from them! Scam

Absolute garbage. Looks nothing like what I received. Order a nice wool jumper but as someone else stated I got a cheap nylon top. There's no mention it comes from China which would be my first concern. Then it'll cost me £25 quid to return the item for a refund. Absolute joke

This company should be removed from online shopping. The quality of clothing is extremely poor, and description bares no resemblance to actual goods delivered. A SCAM company.

Anyone who uses this Silverton site really needs to think again it is absolutely disgusting. The quality is appalling. It’s not at all what was advertised you order items thinking it will come from one place and all of it comes from China then when you send a return back which is absolutely impossible basically you get charged a fortune and you also have to wait at customs the other end. I have now been waiting over five weeks and it’s sat in customs no one‘s doing anything this site should be absolutely taken down. I have contacted the UKICC. Still waiting!!!!

Paid for an item delivery was 2 weeks it is now more than a month and nothing no emails and they don’t reply to my emails the site is toxic don’t order anything from this platform you will loose your money

As per other reviews, horrible quality item received not remotely like the item pictured. Returns policy is not in line with EU law, so I raised a dispute with my bank for a chargeback which was approved very quickly (even without having paid on a credit card). I suggest others do the same otherwise they will just continue with this scam.

Bad site!! Buyers beware!!

I bought a spa from this company

Still waiting for my package 5 (nearly 6) weeks later
I’ve emailed with no response and everytime I go into the link it has ALL disappeared!!
My tracking number doesn’t work either
There is absolutely no way of getting in contact with this company
It’s like they have vanished

Seeing as though I haven’t even got a sniff of my delivery .. PLEASE REFUND ME!! 🤬


My order number is #6936
Tracking number SNX00000796578

When I go into both of these links both of them tell me site cannot be reached

PLEASE SEND MY ORDER OR REFUND MY MONEY

My daughter has unfortunately had an experience that mirrors those reported by many others. We received the same templated replies regarding returns and refunds which led nowhere. As a result, we have been forced to contact our bank to dispute the transaction.

I am urging everyone affected to take action. To prevent further scams, I have reported this company to the National Cyber Security Centre (NCSC) via their scam reporting online form.

Also I forwarded the company's emails which included their communication about returns and refunds to : report phishing.gov.uk

If we all come together to submit reports, we can increase the likelihood of the NCSC intervening and taking this website down. Let’s unite in this effort to protect others from being scammed.

Waited over three weeks for what was advertised as a Winter dress. It was at sale price and should have been almost60 pounds. This dress was not worth 60p. Extremely poor quality, more like an overall in nylon with printed pattern . Impossible to use as Winter clothing and so poorly made with seam edges unfinished and nothing like the picture shown to advertise.

I purchased a coffee machine on order No 2216. /11/25. Still waiting on this machine to arrive 13/1/26. After 5 emails to them all different stories, they are full of shit ! Don't buy anything from these scamers !!

Do not order from this company. The return policy is not clear and transparent. Please note that returns will need to be sent to China - with the cost of the return being the buyers responsibility.

Unfortunately I’m another that has been scammed. They gave me only 10% refund on my item. That or store credit, let’s face it I don’t want that, or send it back to china at huge costs. Absolute crooks showing pictures of goods they don’t produce! Shut them down.

The WORSE company I have ever bought clothes from. Completely scammed me out of £55 just after Christmas. Should have read these reviews but I was excited to order some new clothes! Quality awful and then won’t give me a refund. Disgusting human beings

Do not order from this company website....a complete scam. The items shown in photographs on the website are nothing like the cheap and nasty products you will receive from China. Do not accept their returns/refund options....they are unacceptable. I paid by debit card so I put in a 'VISA Dispute' with my bank and received a full refund within a week....I will also be reporting them to Trading Standards.

Well, my experience with Sylverton is as previously customers, extremely poor service matched only by equally poor product.

I refused both a 10% and 20% offer of a refund, I also refused to pay a £25 pound return fee.

A good point though, I submitted a claim through my bank who in turn contacted Sylverton, they then agreed to issue a full refund. If you want a refund get your bank to issue a charge back order, it worked for me.

I gave a one star rating only because a lower one was not available.

Would I use or recommend Sylverton, NEVER

Additional comments added 20 Jan 2026, apparently Sylverton are sorry to hear about my experience with them, maybe they should read all customer reviews, if they had perhaps they would have improved their customer service by providing quality products and a professional customer service … instead nothing appears to have changed, hence the reason for my earlier review, I will not risk using, and certainly not recommending Sylverton.

I wanted to return goods as was far too big, was told I had to return to China at my own expense, goods came from London. They advertise free 30 day returns! I am more than angry this was for my granddaughters Xmas. They said they would give me full credit to order something else.
I want my money back!!!