Super Hobby Arvostelua 77

Hice un pedido de varias maquetas, el cual me llegó el 13 de enero de 2021. Revisando todo, encuentro que faltan piezas en dos de ellas. Realizo el reclamo correspondiente y me atienden por email de forma correcta indicando que ellos reclamarán al distribuidor. Pero al día de hoy 27 de marzo, y tras dos emails de petición de información del incidente, no he recibido respuesta alguna.
Buscando opiniones sobre incidencias similares, encuentro un par que acusan el mismo trato en los reclamos; que no responden a los emails.
Conclusión:
* La página web muy bien.
* La compra y el envío,perfectos.
* La atención de incidencias, correcta. Pero las palabras y promesas como en la política,sin respaldo alguno. Si sabes que no cumplirás, puedes prometer lo que quieras.
Una maqueta es como un rompecabezas, si le falta una pieza no sirve.
Espero no les suceda esto a vosotros, futuros compradores.

God online butik, varer der er på lager online, er faktisk på lager og sendes den dato der er opgivet.
Har aldrig haft problemer med denne shop og handler der jævnligt.
En anden fed ting er at man optjener point, dermed kan man ind imellem købe en vare gratis hos dem, bare ved brug af point.
De er også ganske billige med deres varer.

Ordered product without problem and products were delivered quickly.
I bought a number of display bases for my models. One of the bases came unpacked and with some tracking stickers on the front. One sticker was a normal sticker and very easy to remove with water and white spirit.
Unfortunately the other sticker was of the type that could not be removed - not with water and white spirit. Removing the sticker left small marks on the front of the display base. After some emails Super-hobby.com refused to replace the damaged base. Their argumentation was that the stickers were not their problem and it is my problem to remove the stickers carefully. My argumentation is that products should be supplied in original packaging and any stickers should have been applied to the back, not on the front of a display base - especially the sticker type designed to not be removed.
Not satisfied with the customer service and cannot recommend them to anybody else.

Ottimo negozio online.
Prezzi bassi, ampia scelta e soprattutto precisione nelle spedizioni e gentilezza del personale.
Ho comprato più volte e sono soddisfattissimo.
Francesco

Im sooooo satisfied with the range of products Super Hobby provides. This is my go-to-place for my 1/35 scale modelling hobby :)

Shipping is also very fast!

Muy buen sitio, 4,5 sobre 5. Precios aceptables, plazos sagrados, mucha variedad. Acumulas puntos en cada pedido; sólo en una ocasión el embalaje fallaba, aunque no se estropeó nada. Son polacos, muy recomendables

I have just received the third order I have placed with Super Hobby. it has arrived on time just like the other two, well packaged. i would thoroughly recommend them to anyone. Throughout the lockdown in our country, I am still working in a factory and appreciate receiving models and equipment to keep me sane. Thank you Super Hobby and stay safe.

I have ordered several times from Super Hobby, very satisfied overall. The points system is an added bonus if you are a loyal customer.

I ordered a bunch of revell aqua pots and other stuff. I was kinda scared if they would survive the delivery, but my doubts were pointless, because the whole box was filled with bubble wrap. The delivery was quite lenghty (11 days), but I expected that because I ordered right after christmas, so there was alot of holidays. All in all pretty good.

3 gange har jeg bestilt varer hos firmaet og har været fuldt tilfreds hver gang.
Endda har varerne hver gang nået frem tidligere end den først meldte leveringsdato. Der meddeles løbende om afsendelse og levering pr. mail.

Super nemt, hurtigt og billigt! og så har de stort set alt, i alle kendte og ukendte mærker på lager..

Super webshop. F.eks. kan man fjerne og tilføje varer til en afgivet ordre og bare betale differencen. Varerne er billige og af samme kvalitet som man ellers ville købe dyrere. Forsendelsen er hurtig (med GLS) og meget billig, og falder løbende jo mere man køber. Jeg betalte 2 kr for forsendelse på en 400 kr ordre, så man behøver altså ikke ramme et bestemt beløb for at få fri fragt. Firmaet er polsk, men det skal man ikke lade sig skræmme af. Det eneste jeg kunne ønske mig var at de havde flere forskellige varer, så det var en slags polsk Amazon. Og der er lidt oversættelser som er glippet hist og her så man skal Google Translate fra polsk, men det er ikke et problem.

Jeg har handlet med Super-hobby.com to gange og begge gange har jeg kunne bestille lige det jeg skulle bruge til en rigtig god pris. Leveringen er lynhurtig, og jeg handler bestemt der igen.!

Bought some hobby items from Super Hobby, their webpage is a bit confusing, hence the 4 stars, but the rest was smooth and fast.

My custom request was also handled very very well.