Stuart Arvostelua 11 955

Catastrophique: sur 3 livraisons une seule fut correcte.
Les 3 pour le même endroit et si la premiere fois cela s'est bien passée, les deux autres courses n'ont pas abouties. elles m'ont évidement étés facturé.
Impossible d'avoir quelqu'un pour un minimum d'explication.... et lorsque vous souhaitez récupérer des fcatures elles n'apparaissent pas sur le site ... a fuir! j'ai trouvé mieux et en plus moins cher !

Livraison IKEA. L'un de deux livreurs avait un comportement agressif. Totalement inacceptable.

Not even one Star!
You can not relay on this company at all !
They dont have any access to their driver information and parcel get lost and you can not get it back !
The funny thing is the compensation is the coupon to use their service again! So doggy !!!
My colleague also lost 2 parcel with this company
STOP using this company!!⛔️

Ne se présente pas aux 2 demandes de livraison, ne prévient pas non plus. Une véritable catastrophe !!
Ikea devrait sérieusement penser à changer de prestataire !!!!

Commande prévue entre 8h et 13h. À 11h le livreur appelle pour dire que la commande est annulée et ne livrera pas. Après vérification auprès de l’entreprise à qui j’ai acheté le bien, la commande n’est pas annulée. Le livreur devait prendre contact avec l’entreprise et me tenir informée. Il ne m’a jamais rappelé et quand moi je l’appelle il me raccroche au nez. J’ai eu confirmation auprès de l’entreprise, le meuble est au dépôt chez Stuart mais comme nous sommes vendredi, les livreurs n’ont pas eu envie de livrer. Le we est prévu plutôt que prévu. C’est une honte et cette entreprise est à fuir!!!! C’est Stuart à Caen (14)

Very handy and safe alternative to classic "coursiers" services in Paris. Cheaper and faster than my usual suppliers.

Le livreur Stuart qui devait nous livrer nos sushis à Montpellier ce jeudi 13 mars 2025 a photographié notre portail... puis plutôt que de sonner à notre porte il a fait comme aux Césars : il s'est levé et il s'est cassé ! Avec nos sushis donc. Bon appétit ! Heureusement le restaurateur (côté sushi antigone) était confus et à organisé de sa poche et rapidement une autre livraison avec un concurrent. Ce n'est pas la première fois que je rencontre des problèmes avec cette société. Ici la défaillance est tout simplement sidérante.

I was sceptical after reading reviews however I was assigned a driver quickly, they responded when I messaged them. The customer service chat provided me with a live map update and the delivery was under half an hour.

Bravos pour votre plate-forme merci beaucoup très satisfait

Nul ! A fuir ! Pas eu ma livraison

Working as a courier at Stuart in Kraków. Today I was 6 hours in the work and got 0 orders, so for 6 hours of work I got 0 :))) support is so lame, they don't give af about anything.
I'd give them -5 stars if it was possible

Stuart deserves no stars!!!!
Stuart have to be the worse delivery company in history. I run a bakery and I was reliant on stuart to send my baked goods to my customers. They did not even come at all and they didn’t bother to message me about it. I had to login to my dashboard to see that a courier has not been found yet. Everybody should be aware. Do not register with this company. I hope they get shutdown because their service is truly despicable. So much time and money was wasted!!!!!!!

Absolute trash!!!! Steer clear of this fake and useless company. Booked a pick up for delivery of a package. Didn't even bother to show up, no message, nothing. All the while they took my money. 1 star is wayyy too high. They deserve nothing. Horrible Horrible people. I will report them to Trading standards.

Indignação com a Stuart: Falta de Resolução e Respeito ao Cliente

Estou extremamente indignada com a falta de profissionalismo e comprometimento da Stuart. Desde o início do meu problema, tenho tentado obter uma resposta clara sobre o paradeiro do meu pacote, mas até agora não recebi nenhuma solução concreta.

O pacote foi marcado como entregue, mas eu nunca o recebi. Além disso, não recebi nenhum código por SMS ou e-mail para retirada. Quando tentei resolver a situação, a empresa simplesmente afirmou que o entregador não pôde ser localizado. Como é possível que uma empresa desse porte não tenha controle sobre seus próprios serviços e funcionários?

Já fui até o local indicado para entrega, procurei pessoalmente e nada. Solicitei informações, insisti por respostas e, mesmo assim, continuo sem qualquer retorno satisfatório. A empresa sequer se preocupa em dar um prazo para a resolução do problema. Isso é um desrespeito com o consumidor!

A essa altura, exijo uma solução imediata. Se a Stuart não é capaz de localizar meu pacote, o mínimo que deve fazer é me reembolsar integralmente, sem mais delongas. Também estou considerando levar essa questão ao Consulado Brasileiro, pois esse nível de descaso e irresponsabilidade não pode ser tolerado.

Espero uma resposta urgente e definitiva.

DO NOT USE THIS SERVICE FOR ANYTHING URGENT. Stuart can't even deliver on it's only service offering, which is to schedule couriers reliably.

The night before, I pre-scheduled a courier to pick up a small item from a London location at 9:30-9:45am. During the checkout process, there was no indication that the time I selected would be an issue. The next day at 9:40, the job was still not assigned and the job listing on my Stuart account itself was not saying anything to indicate that they had attempted to find a courier or that there are potential delays. I had to reach out to customer service to complain, and then I finally saw the job status start to update to say that they were reaching out to couriers... the customer service agent was utterly useless with no explanation on why the job was never assigned or what potential solutions ther emay be. I chatted for 15 minutes with no possible end in sight so I cancelled the job and went to Gophr instead. The job was assigned within 1 minute with Gophr, but obviously my pick up is now over 30 minutes later than expected. Thankfully, the person I'm picking up from can be slightly flexible with a new pickup window, but if this had been with someone with a much more stringent schedule, I would have not been able to receive my item. Never use Stuart. Go for Gophr.

Livraison rapide et fiable.
Interface claire et précise. Très bon services client.
Franchement ça fais pas mal de temps que j'utilise stuart et c'est top.

Livraison prévue à 11H, livreur jamais arrivé après 2h, on a du contacter leur service qui a choisi de son plein gré de changer le mode de livraison et la taille du colis sans même nous en aviser !!!

Résultat : prélèvement de 79€ pour récupérer un pc de 1kg facturé en colis extra large en voiture alors que nous avions initialement commandé un vélo cargo pour un colis médium à 39€.

Deux prises de contact avec leur service client qui ignore toutes les réclamations. Nous allons faire opposition auprès de notre banque pour le prélèvement car aucun recours n'est possible.

Je mets une étoile parce qu’on peut pas en mettre 0. Après avoir récupéré ma commande, le livreur m’a tenu la jambe 20 minutes car il n’arrivait pas à valider la livraison (problème de mapping sur son application). En plus d’être incompétent le livreur ne parlait et ne comprenait pas le français et c’était pas mieux en anglais…
Résultat, j’ai mangé froid !

Working for them wasn't too bad. In the beginning. The app worked well. Their support was superb. And that's what you need when you need support.
And then they went the same way as Uber eats & Deliveroo & the support dropped off the end of a cliff. You couldn't speak to a real person anymore. The app would say you weren't on an order when you were, so you couldn't get love support. Their Help pages send you on a goose chase until you get bored & give up.
You never got to speak to a real person. Responses were generated based on words picked out from your question. And in nearly all cases, the response bared no relevance to your question.
I'm currently stuck in no mans land with them. I got a Stuart Branded Courier Bag from them with a £120 deposit. And now I don't work for them, they refuse to give me my deposit back. It's been over a year & they don't respond at all to the messages I send. I've got one of their bags blocking my hallway & all I want to do is return it.
So, conclusion, if you don't want Support, then Go For It, 😆

Ils m’ont charger 3 fois pour une livraison, aucune réponse du service client après 4 jours. Pas de numéro de téléphone pour parler avec quelqu’un.