Steam Arvostelua 513

Perfect. Love pc gaming and steam making it possible.

Steam has a huge game library and great sales, but customer support can be slow.

I lodged a complaint in the morning to get my steam account password reset. There was an outage @ steam servers which impacted my account. Let me know to I reset my password as I can't do this on my end. Error : You have exceeded the number of allowed recovery attempts. Please try again later or try a different recovery method. The servers were down and login/password reset failed will errors. Now it says I cant reset??!!

HT-55WM-4R3V-X4W9

I purchased Just Cause 4 from Steam, only to be met with nothing but issues. The game has been unplayable from the start, freezing constantly despite my best efforts to troubleshoot with the Steam support team and follow all of Square Enix’s recommendations. Even after reaching out to Square Enix, I was told to perform multiple fixes, including adjusting my graphics settings, reinstalling the game, and updating drivers. None of these worked.

I followed every step, and after 13 hours of wasted time, the game still refuses to run properly. When I requested a refund through Steam, I was denied despite the game being broken and unplayable. The support team cited the 2-hour playtime limit, which is absurd given that the issue only became apparent after playing longer. How am I supposed to know a game is defective after just 2 hours? Steam’s policy is unreasonable, and it doesn’t account for games that are unplayable due to technical issues discovered after initial use.

I paid for a product that doesn’t work, and Steam’s refusal to offer a refund is completely unacceptable. I will not be using their platform for purchases in the future and will be exploring my options to dispute the charge through other means. I strongly advise against purchasing from Steam if you expect any sort of fair customer service or protection as a consumer.
update:
Steam’s refund policy is broken. I recently purchased Just Cause 4 Complete Edition and encountered major technical issues that made the game unplayable. Despite contacting Steam Support multiple times and providing evidence, they refused to issue a refund because I had slightly over 2 hours of playtime—completely ignoring the fact that the game was defective.

It was only after I escalated my case to UK consumer protection agencies, the CMA, UKICC, and Citizens Advice, and publicly exposed their unfair treatment that they suddenly changed their stance and offered me a refund. If I had not fought back, I would have been left with a broken product and no recourse.

Steam’s refund policy is deeply flawed:
It does not consider cases where a game is unplayable due to technical failures.

It forces consumers to fight through layers of bureaucracy to get what they are legally entitled to.

It is rigid and unfair, only bending when public exposure or legal action is threatened.

Why should consumers have to go to extreme lengths to receive fair treatment? How many others have been silenced or ignored because they didn't know how to escalate their cases? I refuse to let this slide. Steam needs to revise its refund policy to align with fair consumer protection laws.

If you are in a similar situation, don’t give up. Keep pushing back, escalate your case, and expose them publicly. Steam only listens when they’re afraid of real consequences.

#SteamRefundScandal #ConsumerRights #FixSteamRefunds

I just want to change my phone number, but they ask about CD key, Mr. Cash, old account.

I have no idea what they are talking about, what is Mr. Cash? There is no CD key in my email. I evened just bought a game like they said to get the CD key, but not.

Waste of my time.

Soms geeft Steam aan dat ik geen mens ben ondanks het aanvinken juiste vakjes.. Of hij geeft aan dat mijn wachtwoord onjuist is.. terwijl het wel goede wachtwoord is.. nog nooit kunnen inloggen dus ik laat het er na tientallen pogingen maar bij..

Je connais Steam depuis 2011...ça a commencé à mal tourner dès qu'ils ont commencé à s'apercevoir qu'il pouvaient se faire un max de fric en rendant les joueurs dépendants aux "DLC" grâce aux "SUCCES"...dans le genre "épic games store" ne vaut pas mieux.

Ensuite vient le forum français qui contient une sérieuse bande de toxiques qui règne en maîtres depuis des années et sont presque intouchables car certains membre de la modération Steam sont complices...et certains de ces utilisateurs toxiques étaient eux-mêmes autrefois modérateurs et ont conservé certains privilèges d'accès administrateur...

Si vous dérangez trop les modérateurs potes avec ces toxiques ils finiront par éliminer un jour votre accès à votre compte Steam en envoyant une alerte de compte à la sécurité compromise :

-Vous n'aurez plus accès à aucun des forums Steam.
-Plus aucun accès au marché de la communauté.
-Et enfin vous ne pourrez plus du tout jouer aux jeux en ligne puisque le support Steam vous bloque complètement l'accès aux serveurs VAC...
-Vous tenterez une réinitialisation du mot de passe Steam pour tenter de retrouver les fonctionnalités complètes de votre compte Steam...ils vous bloqueront le CAPTCHA t'authentification.

Heureusement je n'avais pas acheté beaucoup de jeux sur Steam et je l'ai ai tous bien finis (tout les succès).

Maintenant Steam c'est finis j'ai avec GOG/EPIC environ plus de 1000 jeux qui ne m'ont rien coûté et pas les jeux pourris gratuits de Steam....

Franchement leur service de remboursement est catastrophique. J'ai voulu rembourser un jeu que j'avais acheté mais qui ne marche pas ou j'ai du laissé tourné le jeu pendant des heures et donc à cause de ca je n'es pas pu me faire rembourser

Ho comprato 2 carte da 20 ieri 14 marzo 2025 ed 1 stamattina da 20. Stamattina
Ricevuto stesso codice già usato

Impossibile attivare un gioco acquistato tramite cd key. Tutta l'assistenza che fornisce steam è di contattare il venditore per avere un altro codice, dicendoti che sei così scemo da sbagliare lettere e numeri. Ridicoli!!!

I've been using Steam for years, and it continues to impress me as the best digital gaming platform out there.

Best online game store, i dont like the licensing part, but the refund policy is great and the compatibility too.
If you play a game less than 2 hours or have it for less than 14 days, usually you can refund (not always), i ended up buying games on steam instead of others because modding compatiblity and other things, like multiplayer are better

Steam support customer service has been truly awful. Everytime I reach out to them after trying to make a purchase they tell me to provide all account details of the credit card used and momentarily shut down my account because they’re system suspects fraudulently activity because I used so many credit cards. That’s where the snake bites its tail because the only reason I had to ask half my family to give me their credit card information is because they wouldn’t accept my credit card in the first place. It’s honestly a joke at this point. So the only thing that customer service has so far been doing is shut down my account and over and over again have me send them my personal details to confirm that I really am me. I have never experienced anything like this before. On top of that there seems to be no phone number to settle this issue. What a mess.

Just signed up. Asked for a refund based on game is now unplayable after 3hours (Bug preventing future progress)
Reply was “ Inline with Australian law no refund is offered”
Very unprofessional and support is a joke

Schandalig betaalt voor een spel blokkeert langs alle kanten en kan. Niet spelen sta op acount gespeelt maar blokkeert telkens na 30 valt weg zonder iets zeer triestighe dienst nergens gsm nr te vinden echt criminelen !!! Nooit meer 1 iets van die site nooit meer koop ik online 1 spel

Kom niet ingelogd, codes werken niet, steam niet bereikbaar voor hulp, zit er nota bene al 30 jaar

I am very disappointed with my purchases here, trash company, 0 help from support with steamdeck, ticket closed, cant recommend, avoid at all cost.

Yeah, steam is not what it used to be. I will not buy any more games from steam. I am shocked buy their reputation now.

Très bon logiciel pour les jeux vidéos en termes de support ou de dématérialisation.
CEPENDANT, très vivement voir ne surtout pas enregistré la moindre donnée bancaire. Le nombre de piratage y ai très important et les accès malgré une demande de numéro de téléphone n'est absolument pas suffisant voir inefficace en terme de sécurité du compte.
Les données bancaires peuvent y être volé.

J'en ai fais les frais !