spiraluk.com Arvostelua 269

I ordered a 20L backpack for my husband as his Christmas present on 11th December which also came with a free crossbody bag. To date i have contacted the company via email twice and via their Instagram with no response despite them being online yesterday. Its now the 22nd December and my order is still saying Processing! Absolute sham and no way to get a refund.

I've have nothing but praise for this company. I can't review the actual bag yet as it's a Christmas present but the service and replies to my emails have been top notch.
My only concern for them is, like another company I've had major problems with, is their use of Evri which I suspect is the cause of some of the bad reviews. An unshipped part order has just arrived by Royal Mail tho, so perhaps they've learnt their lesson.

Great products
I love the bags they are very well made with a great feel and classy designs.

Cross body bag never arrived, despite assurances that it would be posted almost two weeks ago.
Now, I'm getting an automated message saying they're busy
Absolutely abysmal service and a con

The bag has arrived but not the free offer.
I have emailed them and had no reply

I ordered a backpack with the free crossbody bag but yet to receive my crossbody. I love my back pack just a shame the service is let down by not sending the free gift as advertised

I initially came across Spiral via Instagram & liked the look of their products. I purchased a Transporter Delux backpack on Pre Order which came with a free crossbody bag. When the backpack arrived, there was no crossbody bag & I realised I should have ordered it & not expected them to just pop any old one in with my order. I emailed the company stating what had happened & explained it was MY fault not there’s & asked if there was any chance I could still claim my free crossbody bag. To be honest I wasn’t hopeful. Imagine my surprise when I received a lovely email back from Spiral saying that of course they would honour the free offer & to choose one & they would send it on to me. So that’s what I’ve done. The backpack I’d received was big & of excellent quality & I’m delighted to say I will be purchasing one for myself in the New Year. Well done Spiral. Excellent product & outstanding customer service 👍

I purchased a Deluxe backpack for husband's birthday. Sadly it wasn't a good fit for him because he needed more sections and pockets. I was able to make a return and was refunded promptly. Thank you so much for making the process seamless.

Loved the bag right up until it started to come apart.
27/11/25 Sent an email to Customer service asking what to do with my faulty, inn warranty bag.
received a reply the same day - EXCELLENT I thought.

Was asked for more detail, I've given it to them and now NOTHING!

Its now 15 days since I sent the details requested. A shame that my experience has gone from great to bad.

Now looking for a new bag with a recommended customer service team that works.

UPDATE - New rucksack dispatched and arrived, thank you Spiral for honouring the warranty, upgrading to a 3.

Wow just Wow ….great company and great bag. Ordering was simple and delivery quick. I forgot to claim the free cross body and contacted them and within a couple of hours they replied and asked me to choose which one I wanted That’s excellent customer service in my book!
The bag is really good. Lovely shade of smoky blue grey. It’s lightweight . There’s a range of pockets and after trying it in 2 bouts of torrential rain I can confirm it’s totally waterproof. I also love the super smooth feel of the material.
The price represents EXCELLENT value for money. Don’t hesitate to buy this bag because it’s a bargain!

I ordered a bag and Olive-Black Explorer Crossbody Bag. The pre order date was 3/12 and i was told it would be shipped out that day. Safe to say I've still not had my order. I tried to email the company and got an automated response to basically say we’re too busy to answer customer enquiries. Terrible customer service and the expectation setting is none existent. Wouldn't recommend buying anything if you want it this side of the new year.

As a design professional, I've used backpacks for a long time and from the perspective of value for money, aesthetics, functionality and quality, in my opinion this is the best in class. You will not be disappointed! Wayne

I’ve just received my bag and haven’t had the chance to use it yet, but I’m already impressed! I’ll be taking it on my upcoming adventure in Poland and will share a picture then.
What really stands out is the excellent service and support from Spiral UK. When I informed them of an issue, they went above and beyond to ensure everything was resolved quickly and smoothly. The communication via email was clear, friendly, and reassuring throughout the process.
A big thank you to the entire Spiral UK team—sometimes it’s the small things that leave the biggest, long-lasting impressions. Highly recommended!

I ordered my backpack, and although the bag looked good in the pictures, the real one is not as good. Part of the deal was that I should receive another bag for free. When I placed my order, I wasn’t informed that the free bag would be sent separately.

I contacted customer service, and they told me I would receive the free bag by 6 December. Now, when I email them, they say they don’t know when it will arrive. This makes them look unreliable. Transparency would be the best policy.

I ordered the bag because they claimed they had lost a big contract and I wanted to support them. Now I understand why they lost it. Please avoid!

I’ve got two bags: the transporter deluxe backpack and the transporter deluxe messenger. They are both great! The design is very modern, amazing inside space, material is also great (water resistance without looking cheap and plastic ish). Couldn’t be happier. As a London commuter, makes me feel very safe without loosing in style. I recommend them 100%.

On the 27th October I ordered a Transporter Deluxe Backpack, which arrived the next day, and a FREE Transporter Deluxe Messenger to be dispatched 3rd December - it arrived 4th December. How many companies deliver the exact day they say they will 1 month beforehand! Brilliant!
The Bags themselves look and feel fantastic, really well made and stylish. Very happy with them both. Keep up the GREAT WORK Scott and The Spiral Team.

Had my bag for around 8 months when the plastic buckle broke.

Asked for a replacement buckle and was offered a whole new bag within minutes of reaching out.

I received the 2 backpacks that I ordered, however, I did not receive two free items as advertised - the messenger bag and shoulder bag. I have contacted SpiralUk and awaiting their response. The response was received straight away, which advised that the bags were on order and would be delivered as soon as they are received. Which was great news, but I would like this communicated upfront, so I knew the status.
Thank you to Spiraluk

In an age where online shopping can be so faceless, saturated with chatbots and full on incompetence, Spiral are doing everything right! A fast response and pleasant conversation goes a long way in the e-commerce industry and thats been my experience. Going above and beyond doesn't do them justice. It's this kind of service that guarantees I'll be a return customer.

Looking forward to seeing what Spiral do next.

Great backpack 2nd one purchased.Excellent customer service!