spiraluk.com Arvostelua 269

I messed up my order, got in contact and problem resolved promptly. Highly recommend

I recently got a backpack and cross body bag from Spiral and I’m really impressed with both. The quality of the bags is excellent — they feel durable and well made, and the designs look great too. Both bags also have several useful pockets inside, which makes it really easy to keep everything organised.

What stood out just as much as the products was the customer service. I had originally been gifted a cross body bag, but it turned out to be the wrong item as I had actually wanted the backpack. When I contacted Spiral, their team were incredibly helpful and understanding. They went above and beyond by allowing me to purchase the backpack at a reduced rate because of the mix-up.

Overall, I’m very happy with the bags and the experience. Great quality products backed up by outstanding customer service — I would definitely recommend Spiral.

Bought one of Spiral’s backpacks as a Christmas gift and have only used it twice. Unfortunately the left shoulder strap has already started failing, which is pretty disappointing for a product that should be built for everyday use.

When I contacted Spiral, they confirmed the bag was outside their 1-year warranty period.

While I understand warranty policies, a shoulder strap failing after the second use of the backpack points more to a durability or manufacturing issue than normal wear and tear.

To their credit, they did respond quickly and offered a 50% discount on buying a new bag. However, being asked to purchase another backpack after the first one failed almost immediately doesn’t feel like a fair resolution.

Good customer service should stand behind the product when there is a clear quality issue, regardless of a strict warranty date.

Unfortunately this experience has left me disappointed, as I expected better durability and support from the brand.

The brand did respond as My wife did purchase the bag in 2023, yet I did not receive the bag until Christmas 2025. ( Forgot where she had put it ) No matter when the item was purchased, the strap failed after 2 uses. It is like BRAND NEW - apart from obviously the failed shoulder strap. So my review is for the product and nothing else, images sent to the manufacturer show the bag is in new condition. Anyway hope this review is helpful to someone about to purchase, as I would not want to personally purchase a bag that fails so quickly and easily.

Not even received my order yet and already very impressed with these guys. I got my order wrong and forgot to order the free crossbody bag. But 1 message to them and they were on to it straight away. If only all other customer service experiences were so pleasant.

P.S. I will review the bags when they arrive.

I decided to take advantage of the Free crossbody bag when buying a backpack and I am so glad I did !!! They are great bags and just what I needed travelling around Thailand 🇹🇭 being waterproof I don’t have to worry when taking these to the pool or beach 🏝️

I made a mistake whilst placing an order , I sent an email to see if it could be corrected . Sorted within a short space of time , great result thank you .

The bag exceeded expectations!

It's so light compared to my old bag with the advantage of added waterproofing

I had to contact customer support due to my error to which they sorted really quickly - even it being a Sunday!!!

What a great costumer service forgot to add my free bag with my order within a day its been sorted out for me.

I recently purchased a backpack and realized after delivery that I’d missed out on their 'Free Crossbody' promotion. I reached out to the support team to see if anything could be done, and they were incredibly helpful. They manually updated my order and dispatched the messenger bag I wanted right away with no fuss. Great quality products and even better people behind the brand. They are super responsive, friendly, and generous. It’s clear they value their customers. If you’re looking for great gear and a team that actually listens, this is the place. The backpack is high quality and the customer support is top-tier. Highly recommend!
Special thanks to the support team for making it so easy!

11th March 2026 update:
They dispatched the crossbody bag I chose immediately and I have taken delivery of it.
Thanks guys🙏🏾

Customer service is next level.. Great product

Very happy with the transporter bag. Customer service is also great… I didn’t add the free messenger bag on my order, when I emailed I was responded to right away and sorted out with no problems. Would recommend.

Pleased with the quickness of my order, backpack looks amazing.but
I forgot to add the free promo bag at the end of my order, silly me.
Emailed spirals to tell them the situation, they replied straight away , to say yes we will sort this out straight away no problem.
Great service will definitely keep up to date with their website.

The delivery was quick and the of the quality of the bag is amazing. I am ordering another one.

This is a great product. The deluxe backpack fits everything I need in it and looks beautiful. It is extremely well made and the fabric is durable, waterproof and stylish. For a backpack, it is somewhat of a surprise as my previous ones have only ever been used for travel or outdoor activities such as fell walking whereas this one I can use every day because it is so aesthetically pleasing and has become part of my accessory stash. It is practical and extremely good value. Spiral’s customer service is second to none which seems to be something of a novelty these days.

What great customer service ...purchased 1 of rucksacks and a free cross body bag...the second bag wasn't delivered when expected but as soon as I let Spiral know they immediately sent out the 2nd item! Decent bag quality too!

I received rucksack which is great and looks good it could be slightly bigger. Recommend it

Lovely bags,good quality, great customer service

Great bag and customer service what’s not to love

that is a very genuine review !
Not only the quality of the bag is perfect what made it so special is the customer service ! very pro and fantastic . thanks again .

I contacted Spiral as I messed up my order, they responded promptly and sorted out my mistake. Very impressed, can’t wait for my bags to arrive.