Mo was excellent. He called beforehand to check we had put heating on. He listened to our problem patiently and went about finding the leak methodically. He found the problem in the loft (our plumbers... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Useless - advised the wrong location and depth for a water leak trace. Unwilling to discuss any kind of refund despite providing worthless advice. Whoever writes their emails didn't spend long at scho... Näytä lisää
Had a leak in my boat resulting in a huge amount of water under the floor. Tyler reviewed everything he possibly could . After exhausting all eventualities, we both feared the leak would not be found.... Näytä lisää
Yritys on vastannut
They sent someone out to us at the last minute hearing how worried we were about a leak, even though initially they thought they'd need to wait a few days. The person they sent (Tyler) was extremely p... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Specialist Leak Detection proudly serves the South of England, using non-intrusive methods to locate leaks in both commercial and residential properties. If your plumber is unable to find the source of a leak, that’s where we come in. We can pinpoint the location of leaks, even if they’re hidden behind brick walls or beneath concrete floors, without causing any damage. Using advanced techniques such as tracer gas, thermal imaging, and acoustic testing, we have a proven track record of success with major insurers and specialist property organisations across the UK. Contact one of our representatives today to learn more or to book our services!
Yhteystiedot
One, Albion House, Unit 6 High St, GU21 6BG, Woking, Yhdistynyt kuningaskunta
- 0800 414 8511
- info@specialistleakdetection.co.uk
- specialistleakdetection.com
4,3
Erinomainen
520 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Be prepared to go to COURT
Be prepared to go to COURT to get your money back, I note I was not the first person to take them to court to recover costs.
I initially paid SLD £690 to investigate and diagnose a leak. They sent individuals whom they described as “engineers”. I subsequently asked SLD repeatedly to provide details of their engineers' professional registrations/qualifications, but these were not provided.
Work was carried out which I had not agreed to (invoiced at £4080). Most importantly, the work did not resolve the problem — the leak became worse.
I raised a formal complaint. It took three requests before SLD provided me with their complaints procedure. They subsequently assessed their own work and concluded that there were “no faults identified from the repaired section of roof.”
I requested a refund on four separate occasions over 5 months. Each request was rejected. I also requested their insurance details in relation to the damage, which they did not provide. In addition, SLD took money from my card which I had not authorised them to take.
Ultimately, after 21 months of trying to recover my money, I had to pursue the matter through the Small Claims Court.
The outcome was that the judge ordered SLD to repay the monies, together with interest and costs.
Of particular concern to me was the evidence produced by SLD in defending the claim. Multiple documents submitted to the court had not been disclosed in response to either of the two Subject Access Requests I had previously made. I challenged the authenticity/history of this material because, in my view, documents appeared to have been altered or amended in a way that supported SLD's defence.
The judge made an order concerning costs on the basis of unreasonable behaviour under CPR 27.14(2)(g).
For me, that court finding speaks louder than anything I could put in a review.
My experience was therefore:
• £690 paid for the initial leak investigation.
• A further £4,080 invoiced for additional work.
• Work which, rather than solving the leak, made it worse.
• Four refund requests rejected.
• Insurance details not provided when requested.
• Money taken from my card without my authorisation.
• Two Subject Access Requests which did not disclose documents subsequently relied upon in the court proceedings.
• 21 months spent pursuing the matter before obtaining a court judgment requiring repayment, interest and costs.
I wish I had done more due diligence before instructing them. I hope detailing my experience helps others make an informed decision.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Thank you for your feedback. We recognise that prospective customers reading this review may have concerns, so we would like to provide some important context.
This was an exceptional and strongly disputed matter involving a property where several contractors had previously attended without identifying all the roof defects. Our inspection identified multiple issues that had not previously been diagnosed, and our recommendations were based on those findings.
The card details concerned were provided directly to SLD. When the transaction was subsequently disputed through the card provider, the chargeback claim was investigated and was not upheld. We also strongly reject any suggestion that documents or court evidence were falsified or improperly altered. That was the reviewer’s allegation and should not be confused with a finding expressly made by the court.
We acknowledge and respect the outcome of the court proceedings, while continuing to dispute a number of the separate assertions made in this review. The disputed content has been referred to Trustpilot for independent assessment.
SLD has served thousands of customers. We understand that inviting a company into your property requires trust, which is why customers are encouraged to review the proposed scope, costs and relevant documentation and to raise any questions before work proceeds. Our team remains available throughout the process to explain its findings and address concerns.
This individual dispute is not representative of the service we aim to provide. We take complaints seriously, learn from difficult cases and remain committed to delivering professional, transparent service. To protect customer confidentiality, we will not publish the detailed case records online, but we will provide the relevant evidence through the appropriate formal channels.
Kind regards,
The SLD Management Team
Very professional and efficient
Vlad came out within the time frame I was given. Very polite and efficient service. Would definitely recommend and use again. Thank you to all your team.
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Matthew was timely and super polite and…
Matthew was timely and super polite and helpful:)
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Quick response
I phoned SLD at the beginning of the 4 day bank holiday weekend and they were able to send someone the next day first thing. The engineer Ali was very thorough in his investigations. We were able to detect the leak and prevent further damage.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Full marks to Tyler!
I had a leak under my hall floor (it was seeping through the floor boarding) and I understood that I required a company which could Track and Trace the leak. I was referred to Specialist Leak Detection, SLD, and they attended promptly within a couple of days as per the arrangement. I had initially spoken to Victoria over the telephone and she was most helpful. The plumber was Tyler, and he was excellent - very pleasant to deal with and he explained what he was doing at all times. He located the leak as best he could with the equipment and he then had to go under the floorboards and into the screed below to find the exact area of the leak. He was then able to repair the leak. He was very efficient and did minimal damage to the flooring which he then replaced, so that there is little evidence of the work that was done. He tidied it all up afterwards. I give Tyler full marks for the work.
Neville Lewis, London NW3
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Great communication and guys who came…
Great communication and guys who came to fix the leak were very professional. All round great experience
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hi Jane,
Thank you for your kind feedback.
We’re glad to hear you found our service organised and efficient, and that our operatives made a positive impression. We take great pride in delivering a professional and reliable service, so it’s great to know that came across.
If you ever need our assistance again, we’re always here to help.
Kind Regards,
Specialist Leak Detection
TYLER
Tyler visited our property and he was very polite and professional. He explained everything thoroughly to us and reassured us through the leak detection process. Asset to your company.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hi there,
Thank you for the great review; we are so glad that you found Tyler to be polite and professional - we will definitely pass on the message to him. We agree that he is an asset to our team!
Kind Regards,
Specialist Leak Detection
Honest, Well Priced and High Quality Service
They sent someone out to us at the last minute hearing how worried we were about a leak, even though initially they thought they'd need to wait a few days. The person they sent (Tyler) was extremely professional, knowledgeable, reassuring and kind. We really appreciated his manner and expertise, and he went above and beyond to demonstrate everything to us to make sure we understood what he was doing/measuring and what it meant. We also found the service to be competitively and fairly priced. We hope not to need more leak detection in future but if we do we'd go back to SLD without hesitation.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hello Helen!
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you had a positive experience and that Tyler was able to provide a helpful, honest, and thorough service while keeping you fully informed throughout the process.
At Specialist Leak Detection, we aim to be transparent with our pricing and ensure customers have peace of mind knowing the scope of work from the outset, so it’s great to hear this was appreciated. We’re also glad we could respond quickly and support you when you needed urgent assistance.
Thank you again for your kind words and recommendation.
Kind Regards,
Specialist Leak Detection
Very professional
Very professional - I have no hesitation in recommending SLD. They fully outlined what they were doing and showed me the results. They were professional and clear throughout - a very thorough job.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hi Das,
Thank you for the 5 star review and excelled feedback. We appreciate you recommending us.
Kind Regards,
Specialist Leak Detection
Wasted money
Whilst the guys on site were nice enough, they had no success at all finding how the leak was coming in and yet I still had to pay nearly £500 for their service.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Thank you for your feedback. We are pleased that you found our team friendly and professional, although we are sorry that the source of the leak was not identified during the visit.
Water ingress can be particularly difficult to trace because water may travel through different parts of a building before becoming visible internally. Nevertheless, we completely understand your disappointment after paying for an investigation without receiving a conclusive diagnosis.
The charge covers the engineers’ attendance, time and investigative work undertaken on site, but we would welcome the opportunity to review your visit, the findings recorded and any recommendations provided. Please contact us directly with your job reference so that our management team can investigate this further and discuss the appropriate next steps.
Kind regards,
The SLD Management Team
Very helpful and professional
Very helpful and professional. They were able to pin point the leak to the exact spot and were able to fix the leak and repair the floor to a very high standard (you would never know there had been a leak!) Great communication and very happy to help with any queries asked. Would highly recommend.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hello!
Thanks for the 5 star review. We are glad you found our services to be helpful and professional. We strive to always provide great communication and customer satisfaction.
Thank you for the recommendation.
Kind Regards,
Specialist Leak Detection.
Excellent Professional Service
Excellent service courteous professional engineer.Thorough successful investigation had all the necessary equipment.
I totally recommend this company.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hi Stuart,
Thank you very much for your kind review. We’re pleased to hear you were happy with both the engineer’s work and the support from our office team. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Kind Regards,
Specialist Leak Detection
V good experience
Both Vlad who fixed my leak and Victoria who runs the phones are very respectful and good at what they do. Happy with the service
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hi James,
Thank you so much for taking the time to share your feedback. We’re really happy to hear that Vlad was able to fix your leak efficiently and that Victoria provided respectful and helpful service on the phones. We’ll be sure to pass along your kind words to both of them. We truly appreciate your support and are glad you’re happy with the service!
Kind Regards,
Specialist Leak Detection
Rip-off rouge trader - Avoid!
Rouge trader who demand credit card details before they attend the job. Charged £462 for 1 person to attend my property for 1.5hrs (not their claimed 3 hrs) to try and locate a central heating leak. He failed to achieve anything. He just walked around the house pointing an infra red camera and prodding places with a moisture reader. This included areas of the house which clearly did not have pipes running through it (such as the ceiling in the loft).
When I questioned the £462 taken from my card, I was advised they operate on a minimum 4 hour charge, which includes the expensive and timely deployment of tracer gas. However, they knew in advance tracer gas would not be used. I’d pre-advised I have a subfloor void under the house, which makes that detection technique ineffective.
I asked the owner if he thought it was fair pricing to generically charge £462, allocating 4hrs to a job, even though it couldn’t take anywhere near that long. For an ADDITIONAL fee of £462, and as a gesture of “goodwill”, he offered to return and use the tracer gas technique. This, despite their report stating tracer gas would be ineffective due to my subfloor void.
Stay well clear of this company and use one of their competitors who use exactly the same techniques claimed by SLD, but charge by the half hour, not a minimum 4 hrs. Indecently, per their own terms and condition, if SLD attend your property for 4hrs and 1 minute, they will charge 5hrs.
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with the service provided.
At the time of enquiry and booking, the information supplied to us indicated a standard central-heating leak investigation. Based on those details, the appointment was scheduled under our clearly stated minimum charge, which covers specialist engineer attendance, diagnostic equipment, and investigative time. These terms were confirmed prior to attendance.
Upon arrival, it became apparent that certain site conditions and expectations differed from the information provided at the booking stage. Unfortunately, this limited the effectiveness of some detection methods and resulted in an outcome that did not align with what you were expecting. Had these details been clarified beforehand, we would have been able to better advise on the most suitable approach or manage expectations prior to attendance.
Following the visit, when this discrepancy was discussed with you, our team experienced a telephone call that became abusive in nature. We always aim to deal with concerns professionally and respectfully and expect the same in return so that issues can be addressed constructively.
Our engineer carried out a non-invasive inspection using industry-standard diagnostic equipment, in line with the agreed scope of works. As with all investigative services, results cannot be guaranteed, which is reflected in our terms and conditions.
We regret that this visit did not meet your expectations and encourage customers to contact us prior to booking if there is any uncertainty around the scope of works, so the most appropriate service can be arranged from the outset.
Kind regards,
Customer Support Team
Specialist Leak Detection
Technician arrived on time and was…
Technician arrived on time and was knowledgeable and polite. He however didn’t manage to find the leak so I was left none the wiser as to where the problem was stemming from. He did offer to continue to search for the leak over the intial 4 hours but at an hourly rate which was costly, with no guarantee that the leak would be found.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Thank you for taking the time to leave a review.
We are pleased to hear that our technician arrived on time and conducted themselves in a knowledgeable and professional manner. Leak detection can be complex, and despite using industry-standard, non-invasive diagnostic methods, it is not always possible to conclusively locate a leak within the initial attendance.
Our pricing structure and minimum attendance period are outlined in advance. Where further investigation is requested beyond this period, additional time is offered on an hourly basis. As with all diagnostic services, it is not possible to guarantee a successful outcome in every case, and this is communicated transparently prior to any additional work being undertaken.
We appreciate your feedback and will take it into account as part of our ongoing service review.
Kind regards,
Customer Support Team
Specialist Leak Detection
Very helpful
Although I didn't need to book a call out in the end, Joe was so helpful and responsive to my questions about what could potentially be wrong with some standing water in the chamber.
Really kind and generous with his time and I was very grateful for his guidance.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Recommend
Very professional team, the engineer was sent the next day to look at the issue. He managed to find the source of the leak quickly, he kept us informed about each step while he was doing the investigation. The paperwork was prepared within 24 hours with details explanation of the like and videos included. I can recommend this company.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hi Dorottya,
Thank you for taking the time to leave such a thoughtful review! We're so glad to hear that our team was able to attend quickly, locate the leak efficiently, and keep you informed throughout the process.
Providing clear reports and thorough documentation is something we take great pride in. We truly appreciate your recommendation and are here for you whenever you need us again.
Kind Regards,
Specialist Leak Detection
Great company
Great company, easy to deal with, quick to attend and very informative when on site.
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hi Simon,
Thank you so much for your kind review. We're really glad to hear you found our team easy to work with and informative on site. Providing quick, clear, and reliable service is exactly what we aim for. If you ever need us again, we’re always here to help!
Kind Regards,
pecialist Leak Detection
Recent leak survey
A survey was conducted recently. The company arrived as scheduled, were very professional and conducted a thorough investigation, identifying the source of leaking from the boiler. I am very happy to recommend
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hi there,
Thank you so much for your kind review. We’re glad to hear our team arrived on time and were able to identify the source of the leak quickly and professionally. We truly appreciate your recommendation and are always here if you need any further assistance.
Kind Regards,
Specialist Leak Detection
Outstanding Service and Expertise!
Really impressed with their work! They found the leak fast, explained everything clearly, and were super professional. Would definitely use them again.
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Specialist Leak Detection
Hi Devashree,
Thank you so much for your kind feedback. We’re so glad to hear that you were happy with our service and communication throughout the process. Our team always aims to locate leaks quickly and efficiently while keeping everything clean and stress-free. We really appreciate your recommendation!
— The Specialist Leak Detection Team
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