Leak Detection Arvostelua 

I paid a premium for this company expecting a thorough leak investigation, but unfortunately that wasn’t what I received.

From the start, I explained that I believed the issue was a pipe leak. The engineer was adamant it wasn’t, telling me he’d “seen hundreds of these issues” and was certain the wall would be dry if I opened it up. Instead, he concluded the problem was the roof.

After following up myself, I found the real cause: a pinhole leak in a pipe that the engineer had completely missed. The damp has continued to worsen, and when I shone a torch into the exposed wall, the leak was clearly visible. Had a proper inspection been carried out instead of relying on assumptions, this would have been found during the visit and would have saved unnecessary disruption, and additional expense.

What’s most disappointing is that I have extensive dated photographic evidence from both before and after the inspection, including evidence from their own report, showing the leak was already present when the engineer attended. Despite this, the company has refused to accept responsibility and has suggested the issue wasn’t there at the time.

They offered me to pay again at a ‘good will’ reduced price. Already paid over £1000.

While my roof does need replacing at some point, the engineer even carried out a water test on the roof and no water entered the property, which makes the diagnosis even harder to understand.

I cannot recommend this company based on my experience. I paid for expertise and a comprehensive investigation but instead received an incorrect diagnosis, missed the actual leak, and have since had to resolve the issue myself which took all but 30 minutes with a torch and some more digging into a wall.

It’s a shame when a company can’t accept they are wrong and have probably done so knowing that I can and will be taking this issue further to reclaim what I paid.

You should always look at what the negative reviews have in common along side how the company responds and takes no responsibility for failing the client.

Very telling

Dave was very courteous and explained everything throughout. I am pleased he did a thorough investigation and was able to locate the leak after a different contractor had failed to find it. It is just a shame that LDS does not offer excavation and repair services so that the leak could have been repaired the same day!

Joel did an outstanding and highly professional job. Very pleasant, patient and answered all our questions fully and provided us with excellent advice. He explained the process as he went along.

He turned up with a small ransom's worth of hi-tech gear, and was very careful when probing for the leak, causing as little damage as possible.

While you do pay the price for this level of professionalism, you get what you pay for. All in all, if I could give Joel ten stars, I would. He thoroughly deserves it.

It goes without saying that I highly recommend LDS.

Shawn and Aaron were super helpful. Arrived bang on time and got straight to work. Professional and efficient while explaining what they were doing and what the next steps are. Would highly recommend

I’m a plumber by trade, and I’ve seen my fair share of "leak detection" attempts, but the work Cameron Harry did today was impressive.

We were dealing with a 14-radiator system where every single pipe was buried deep in concrete. It’s a nightmare scenario for any tradesman, but Cameron spent most of the day meticulously tracing the line. His final call was absolutely stunning—he pinpointed the location within inches. When we broke ground, the leak was exactly where he said, nearly 4 inches below the floor level.

The accuracy and dedication shown were top-notch. If you need a leak found without turning the whole house into a trench, I cannot recommend these guys highly enough. Verified professional results.

Joel turned up within less than 24 hours and on time. Very easy and pleasant to deal with. And expert. Found the leak very quickly and then did temporary fix swiftly. All excellent. Would certainly use this company and Joel again

The technician was skilled, polite and knew exactly what he was doing. He left no stone unturned and gave me the diagnosis that had been a mystery for 6 years. I can not recommend Aaron enough. Thank you.

Very efficient service from Abs in Admin to Robert the engineer. Bad water leak under ground. Dealt with such efficiency. Difficult job but kept working to find underground leak. Success. Can stop worrying now Thank you.

Na een lange zoektocht naar de lek in ons zwembad kwam vandaag eindelijk de verlossing/ oplossing. Door de kennis, handigheid en met het juiste materiaal wist Filip het lek op te sporen. Dankjewel voor de goeie service. Groeten vanuit Dilbeek.

I would like to share my experience with the LDS team. Recently, we had a problem in our home with pressure dropping every 24hrs and no hot water/ heating.

We had two plumbers who attended the property (of course they charged ), and informed us that the fault lies in the under floor heating system.

We got really worried and were having nightmares about our floor getting ripped apart and the complete house in mess. We did a google search and got the details of LDS.

I must admit Mark was absolutely remarkable and provided his expertise during the stressful time. His communication was spot on and I cannot see any fault. He even explained to me about isolating the individual zone to narrow it down, which of course I was unable to do due to my lack of technical skills.

Having said that, we got an engineer this time from Worcester to ensure and confirm that it is not a boiler issue. In the interim, I had also confirmed a survey date with LDS. To our luck, that bright engineer could locate the leak from the radiator within 10minutes which the previous two plumbers failed. Thankfully, the problem was solved and we did not need to get the LDS team.

I would still like to give a five star rating to this company for their help and advice. I am sure they must be performing good work also as their communication ethos was excellent. If I need any help in future for a leak problem, I would straight away contact these wonderful guys. Highly recommended.

Our boiler lost pressure due to a hidden leak leaving us with no heating or hot water. I spoke to Beverley at LDS and the next day Chris arrived and precisely located a leak under the ground floor. He then isolated the central heating loop restoring the hot water. Everyone I spoke to and dealt with at LDS was highly professional and very helpful. Really excellent service. Thank you.

Very difficult to criticise this company. Jason on the help desk was very knowledgeable and helpful. They were able to give me an appointment at a date and time that suited me. The company states they are able to find the source of 99% of water leaks and I was sure I would be in the unfortunate 1% as we live in a very old house that has been extended over many year with a complex heating system. Dave and Cameron came out and discovered the leak after 5 hours of searching. They were extremely polite and keen not to cause any disturbance. I was very, very impressed at their determination to find our leak and would have no hesitation in recommending LDS to anyone.

I had the pleasure of working with Leak Detection Specialists, and I couldn't be more impressed with their service! From start to finish, their team was professional, punctual, and incredibly thorough. They quickly identified the source of the leak and provided clear explanations about the process and solutions. The level of expertise they demonstrated was outstanding, and they made sure to keep the disruption to a minimum. If you’re looking for reliable, top-tier service, I highly recommend Leak Detection Specialists—they truly go above and beyond!

I never leave reviews but this time I have to.

Terrible company do not use them. Charged me £900 for a 'detailed' leak detection report. Where as other companies devote a day to finding the true cause of your leak this company sent an engineer that was there for less than an hour.

Claimed no evidence of a leaking pipe and blamed other cosmetic issues. This led to me spending lots of time and money fixing issues that were not the cause of the leak. Finally I discounted the credibility of the report and found 2 leaking pipes.

Their error cost me £1000s. And when I shared all of this with them and asked for a refund they simply told me there was no leaking pipe on the day they visited.

Do not use.

Great service and very professional experience!

Darren was brilliant, came out and spent some time explaining the works that he was carrying out. Had to come back with a 2 man team as excavations were deep.
Sam and Tom came back - absolutely brilliant too. Ran a new supply to the property and a Darren came back to reinstate the driveway.
End to end a great team and company!
Highly recommend them.

Have recently left a really good review of this company as the engineer who attended appeared to be very professional and located the leak but unfortunately I was wrong!
The company working on behalf of my insurance company have fixed the leak today but it was not where LDS engineer advised so more of my driveway had to be dug up to access the leak to carry out the
repair. The whole point of getting in LDS was to ensure less disruption and I've ended up with more!
I take back my recommendation and will certainly not be using this company again!

Jamie was absolutely amazing. He provided a personalised service catering to my needs. 1st he came outside of working hours. upon arrival, he got straight to work identified the leak quickly and resolved an issue that had been outstanding for over a year, which other contractors missed. He went above and beyond and I cannot thank him enough!!!!! definitely would highly recommend Jamie and his team to get the job done.

What a great company. Response time was quick and having been told Chris would be with us between 8.00-9.00am he even phoned to say he had been slightly delayed and would arrive at 8.40am, which he did. He was very patient for what turned out to be a difficult job and was always able to come up with a different solution when problems were encountered. Very knowledgeable and happy to tell us and discuss what he was doing. Helpful re insurance info also. A great guy and if you have dogs he is amazing with them, not minding at all when they wanted "to help". Polite, chatty and excellent at his work.
Thank you so much.

Emanuel (Mani) quickly got to the cause of our water leak and was highly professional and thorough in checking and ruling out all potential causes of the problem. He was extremely courteous, he worked efficiently and cleanly and did everything he could to keep as much of our our home intact as possible while investigating. Thank you, LDS for using credible, professional experts to provide your services.