Sparetoolparts Arvostelua 

I messaged on their website email 29/05/25 to confirm "in stock" no reply. I called their mobile number it was answered and confirmed x1 clutch drum in stock, i made the order following this confirmation, later the same day i get an email indicating not in stock will take 5-10 days, i messaged to cancel no reply, since have called 30/05/25 no reply and messaged multiple times. Total refund requested £53.65 Currently asking PayPal to help with refund. Hi James

I message several times with no reply, i even called your number and the 0333 lefted a message no reply, your message even stated for a quicker response email i did no reply. Your website tells use that a dedicated member of staff will help when an order is made?

When you checked the stock i asked to cancel no reply?

Communication is very important to me you website show lots of parts what percentage are in stock.

Refund received thank you

Regards Paul

I previously submitted a review giving the company a low star rating as I placed an order then received a number of emails stating the part was not in stock but they had ordered it, then I got emails stating they were still waiting for the part. I asked for a refund, this has now been placed in my bank and I have had correspondence from the company stating they will inform me when the part arrives. I intend to honour this order when the part arrives as it appears to me the company have acted with integrity, it is obviously a product delivery issue from the EU.
Apologies for previous low star rating I do not know how to remove it!
But I hope this will make amends.

As a large number of previous reviews have stated, it appears this company “ Claim they have stock available”, however once I placed my order, as others have said, I got a very rapid response stating the part was not in stock but expected it soon.
Several days later another e mail saying “ We have not forgotten we are still attempting to get part from the manufacturer”.
I have asked for my money to be returned as there is no “ Expected date” for the part. Result “ Silence”.
I think I will have a fight on my hands to get my money returned.
Please be aware before you part with your money to this company.

Order completed quickly and efficiently
My query was investigated and sorted straight away
Top class service!

When ordering, the product was said to be in stock, but during the delivery it turned out that the product was not in stock. The product arrived 1 year and 4 months later. Stars for answering the survey and the product arrived anyway.

Placed order on 4th March now 8th May still waiting for my item after payment was made. Requested refund of my money but no response.

Pacco disperso e mai ricevuto, rimborso immediato....al di la dei problemi, la serietà è la prima cosa, per questo la recenzione e totalmente positiva.

The process was quick and easy, with the help of the staff member, knowing what tool and part required once given all the relevant information.

James was very helpful in identifying and purchasing my spare parts for my Milwaukee angle grinder, very pleased with the service would recommend his company

Very easy and simple communication and very happy with the outcome
Mohammed

Good knowledge and understanding of the part required. Patient whilst I found the correct lawnmower model!

Great service took me straight to the part I needed and ordered straight away . Would use again

James was extremely patient with me and identified the part I required very quickly. He clearly explained the price and delivery details.

I ordered a park for Makita nail gun 16th March and apart from them contacting me saying they would send me a different part that goes in a Hitachi nail gun in yet to receive the part I paid for.
As a tradesmen I need the part ASAP so I can carry out my work.
I have requested a refund twice now and they have tried to send me the wrong part.
I will never use this company again.

Friendly, knowledgable and helpful staff found the exact part I was looking for. Honest about slightly longer delivery time as part is coming from Germany. Hassle free. Would definitely use again

Quick phone call to Jame git me sorted out with my part. Great service thank you james look forward to doing more business with you

Very helpful,polite and made ther order/transaction very easy.

Fantastic service from James. Very helpful and went out of his way to make sure I got the right part. Top service

James was on the ball very helpful was able to tell me what I needed even though I hadn’t a clue order made and all sorted already
Thank you James

Trust Pilot asks what went wrong, when it would have saved me time by just asking what went right! It's been a calamity of errors, the likes of which I haven't had before. To save you time, I will list bullet points.

1. Sold me a part that was in stock on the website, but turns out wasn't in stock.

2. Gave a lead time that was missed several times.

3. When fragile part arrived, it was smashed to bits because it was packaged in a empty box with no protection, worst I have seen!

4. Took ages to respond to emails, ended up providing info to parcelforce myself!

5. They then took ages to order and recieve a new part, which they then sent to "my address" (which I confirmed with them) only to find out they sent it by mistake to someone in WALES with a different name, and I live in NORTH WEST ENGLAND!!!

6. Despite all this, their answer is to ask the person who was sent the part in error to then forward it onto me.

I genuinely can't make it up. Bearing in mind I ordered at beginning of November [5th] I still haven't recieved it and it's the 19th Feb.

Edit. I did recieve a phone call from James who was very apologetic and whilst that does take some dedication and courage after the company giving such a poor quality of service, and I do appreciate that an apology isn't always easy to give, it hasn't lessened the sour experience I have had, and as such I won't be shopping there again. The whole experience was poor and was a catalogue of errors. I do feel James has been let down by others at the company, yet it was down to him to front up and make the call.