Reformly Arvostelua 489

Vastaus yritykseltä Reformly

4 tuntia sitten

Hi Nuala,

Thank you so much for sharing your experience, and I’m truly sorry to hear how this has been handled so far. I completely understand how upsetting it must feel not to have received your board after such a long time, especially after also paying import fees.

This is absolutely not the experience we want for you, and I sincerely apologize for the frustration caused.

Could you please reach out to us directly at hey@reformly.com
with your order details? We will personally look into this for you and make sure you receive the assistance and resolution you deserve.

We truly appreciate your patience and the chance to make this right for you.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

2 päivää sitten

Hi Ashley,

Thank you so much for your lovely feedback. We are so happy to hear that you are enjoying the value of your Reformly board and finding it easy to transport wherever you go.

It is wonderful to know that you can stay consistent with your workouts both at home and on the go. That flexibility is exactly what we hope to bring to your routine.

We are so glad to be part of your fitness journey and appreciate your support.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

2 päivää sitten

Hi Nikolina,

Thank you so much for sharing your lovely experience with us. It truly means a lot to hear how much you are enjoying your Reformly board.

We are so happy that the delivery and assembly felt quick and easy for you, and that the board fits so well into your home and routine. It is wonderful to know that you feel comfortable using it in your apartment and around your little ones, and that our Instagram videos are helping you explore so many different exercises.

It sounds like you are making the most out of your workouts, and we are so glad to be a part of your fitness journey.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

2 päivää sitten

Hi Yen,

Thank you so much for your kind words. We are so happy to hear that you are enjoying the guided workouts and that everything feels easy to follow, especially as a beginner.

It is wonderful to know you are feeling confident getting started and we are so excited for you to continue your journey and see your results unfold.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

2 päivää sitten

Hi Bruna,

Thank you so much for sharing your experience with us. Your message truly means a lot.

We completely understand the initial hesitation, and we are so happy to hear that the board has exceeded your expectations. It is incredibly inspiring to know that it has helped you ease back into movement in a way that feels manageable and supportive, especially with everything you have been navigating. Being able to follow short workouts and stay consistent, even while traveling, is such a powerful step and we are so proud to be part of your journey.

We are also really glad we could support you during the delivery situation. It means a lot to know you felt cared for and supported throughout the process.

Thank you again for trusting us. We are cheering you on every step of the way and so excited for you to continue progressing at your own pace.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

2 päivää sitten

Hi Sandra,

Thank you so much for taking the time to share your experience with us. We truly appreciate your kind and thoughtful words.

We understand how important it is to feel supported, especially when dealing with account concerns, and we are so glad our team was able to assist you and resolve things as smoothly as possible. It means a lot to know you felt heard and cared for throughout the process.

We are also so happy to hear that you are enjoying the workouts and finding them both fantastic and challenging. That is exactly what we aim for, and we love being part of your fitness journey.

Thank you again for your trust and support. We are always here for you whenever you need us.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

5 päivää sitten

Hi Euie,

Thank you so much for sharing this, it truly made us smile.

We absolutely love hearing how excited you were when your Reformly board arrived, that “Christmas morning” feeling is exactly what we hope for. It’s such a special moment starting something new for yourself.

You’re at the beginning of a really beautiful journey, and it only gets better from here as you grow more confident and comfortable with your workouts.

We would love to hear more about your experience as you continue, so please do keep us updated along the way.

We’re always here cheering you on.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

5 päivää sitten

Hi Leah,

Thank you so much for your amazing feedback, we absolutely love hearing this.

It means so much to know that Reformly has been a game changer for your workouts, that’s exactly what we hope for every single customer.

We’re so excited for you to keep building strength, confidence, and consistency in your routine.

We’re always here cheering you on every step of the way.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

5 päivää sitten

Hi Teresa,

Thank you so much for sharing this, it’s so lovely to hear.

We completely understand how hard it can be to get started with Pilates, especially with busy schedules and the cost of classes, which is exactly why Reformly was created.

We’re so excited for you as you begin your journey. Starting is always the biggest step, and it sounds like you’re in the perfect place to do it on your own time and at your own pace.

Wishing you the best first session, and we’d absolutely love to hear how you get on.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

5 päivää sitten

Hi Rosa,

Thank you so much for taking the time to share your experience, and I’m really sorry to hear how this has felt on your end. I completely understand your concerns, especially when it comes to returns and being asked for payment details when you were expecting free access.

I’ve checked on your case, and we did respond to your message on March 24. It looks like we were waiting for your reply so we could continue assisting you. I completely understand how easy it is to miss emails, so we would really appreciate it if you could kindly check your inbox or spam folder for our previous message.

In terms of the app, I want to reassure you that the onboarding process may ask for payment details, but this is only to activate the account and you are not required to continue with any paid subscription. You can still access the included free workouts without being charged.

We truly want to get this resolved for you and make this a smooth experience. Please reply to our previous email or let us know here once you’ve found it, and we’ll take care of everything for you.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

6 päivää sitten

Hi Ingeborg,

Thank you so much for taking the time to share your experience, and I’m really sorry for the confusion around accessing your workouts. I completely understand how important it is to receive everything you expected with your purchase.

I’d like to reassure you that the workouts included with your board are still available to you. Your purchase includes access to the Reformly Basic programs, which are:
• 14 Day Kickstart
• 60 Day Transformation Program
• 100 plus guided workouts

The subscription you’re seeing is part of the onboarding process required to sync your account with our updated app. It starts with a 7 day free trial, and you will not be charged as long as it is cancelled within that period. After cancelling, you will still retain access to your included workouts.

We’ve also sent you an email with step by step guidance on how to access everything. It’s a simple process, and we’ll make sure you’re fully set up and able to enjoy your workouts smoothly.

We truly appreciate your feedback and the opportunity to make this right for you.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

6 päivää sitten

Hi Lori,

Thank you so much for your wonderful review, it truly means a lot to us. We’re so happy to hear that you’re loving both the included workouts and the additional options in the app.

It’s amazing to know that you’re feeling energized, healthy, and accomplished while working toward your fitness goals. That is exactly what we hope to support every step of the way.

We’re so grateful to have you as part of the Reformly community.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

7 päivää sitten

Hi Elly,

Thank you so much for your lovely review, we’re so happy to hear you’re loving the board!! 😊

We completely understand the confusion around the app, and we’d love to clarify this for you. With your purchase, you do get access to a selection of free workouts, including:

• 14-Day Kickstart Program
• 60-Day Transformation Challenge

These are all available to you at no extra cost inside the app.

The full library of 200+ guided workouts is part of the premium subscription, which is why you may see a paywall when exploring beyond the included programs.

If you need any help accessing your free workouts or getting set up, just send us an email at support and we’ll take care of you right away, we’ve got you 💜

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

7 päivää sitten

Hi Bethany! 💜

Thank you so much for sharing this, we absolutely love hearing it!! 😊

There’s nothing better than that first workout sweat and that grounded, refreshed feeling after. We’re so happy the Reformly board is already helping you relieve stress and get into your flow.

We’re excited for you and your journey ahead, you’ve got this and we’re right here cheering you on every step of the way 💜

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

7 päivää sitten

Hi Justyna,

Thank you so much for your lovely review, we’re so happy to hear this!

It’s amazing that you’re enjoying how light and easy the board is to use, perfect for fitting in those quick Pilates sessions anytime, anywhere.

We’re so excited to be part of your fitness routine and can’t wait for you to keep enjoying your workouts.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

5. huhtik. 2026

Hi Michelle

Thank you so much for your kind words, we truly appreciate you taking the time to share your experience.

We’re so glad to hear that you found our team quick to respond, and we’re always here whenever you need support.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

Päivitetty 5. huhtik. 2026

Hi Mia,

Thank you for sharing your experience, and I’m so sorry to hear how this has made you feel. I completely understand how disappointing and confusing this must be, especially after your purchase.

I’d love to reassure you that you do have access to complimentary workouts included with your Reformly Basic plan. This includes the 14 Day Kickstart program, the 60 Day Transformation Program, and 100 plus guided workouts that you can start right away.

This is definitely not the experience we want for you, and I’d really love the chance to make things right. Please send us a message so we can look into your account and get this resolved for you as quickly as possible.

We’re here to help and make sure you can start enjoying your workouts with confidence.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

5. huhtik. 2026

Hi Karen,

Thank you so much for your kind words, it truly means a lot to us 🤍 We’re so happy to hear that you’re enjoying the product and had a great experience with our customer service.

We’re always here to support you on your fitness journey ✨

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

Päivitetty 6 päivää sitten

Hi Megan,

Thank you so much for sharing your feedback, and I’m really sorry to hear that this has been your experience. I completely understand how frustrating and disappointing this must feel, especially after your purchase.

I’d love to clarify that you still have access to the complimentary workouts included with your Reformly Basic plan. These are not limited to 7 days and remain available for you to use without needing a subscription. This includes:

• 14-Day Kickstart
• 28-Day Challenge
• 30-Day Body Tone
• 28-Day Pilates Kit Challenge

The 7-day trial you’re seeing is for an optional Premium upgrade, which unlocks additional content but it’s not required to continue using the programs included with your board.

We understand how the new onboarding experience may have caused confusion, and we’re actively working on making this clearer for our customers.

We truly want you to feel confident in your purchase and get the most out of your Reformly experience. If you’re open to it, please send us a message, we’d be more than happy to guide you step by step and make sure everything is working as it should.

Warm regards,
Reformly Customer Support

Vastaus yritykseltä Reformly

30. maalisk. 2026

Hi Safa,

Thank you so much for your beautiful review 💜

We’re so happy to hear that you’re finding it both satisfying and effective. That truly means so much to us and we love knowing you’re enjoying your workouts ✨🎀🌸

We’re always here to support you on your journey and can’t wait for you to keep feeling amazing with Reformly 💜

Warm regards,
Reformly Customer Support