SOREL Arvostelua 

As per many other reviews I ordered boots from Sorel, returned and weeks later I'm still not receiving a refund.
They had them back on 18th December, it's now 30th Jan and no refund in sight for the £500 of shoes.
I've raised a PayPal dispute which Sorel have asked me to close claiming they can't resolve the refund with it open.... I said no so now they are disputing the case.
I'm hundreds of pounds out of pocket and they have the boots back on their own UPS tracking. Absolute scammers. Avoid like the plague

Well what to say? The boots themselves (Cheyenne Metro II) arrived quickly, feel great, and do the job.
UP TO A POINT! They quickly deteriorated (couple of months) so I contacted customer service and 2 weeks later I'm still stuck with a holding reply: "we regret to inform you that due to an increased number of consumer requests...."
It's a shame cos the boots look and feel nice, but: AVOID.

I recently acquired a pair of their boots through Soft Moc, and despite diligently following the size guide, the boots became uncomfortably tight after just one wear.

Having invested significantly in this purchase, it's disheartening to experience discomfort that contradicts the expected quality. I've approached both Soft Moc, where I made the purchase, and SOREL directly, seeking assistance. Unfortunately, neither party seems willing to help due to the boots being worn.

Understanding the importance of adherence to return policies, I still wanted to bring this matter to their attention in the hopes of finding a potential resolution. It's essential for customers to feel supported when experiencing issues with a product, and I believe addressing this matter would have reflected positively on SOREL's commitment to customer satisfaction. However, that was not my experience at all.

If you really must order from Sorel pay via PayPal! I’m so relieved I did. The whole process was terrible and became stressful. The boots didn’t fit (regardless of this I thought the seal looked poor quality so I don’t believe they would be waterproof for long.)

I needed assistance to return them as they only use UPS, this was managed by Sorel to a satisfactory level.

The whole process from my boots being collected to me getting a refund was a month… I only have my £180 back now because Paypal got onto them.

They must be making a killing in interest from hostaged consumer money. Bunch of dishonest, lying, unprofessional sharks!

Returnd 2 pairs of boots beginning of December and still fighting tooth and nail to get my refund. All customer service says is they will refer to their manager. Obviosly the manager is not working as they are busy spending my refund on an extended holiday for themselves!
SAVE YOUR MONEY AND AVOID SOREL.

Your return for order number: 222109442.
Returned a pair of boots- Got email on 12/28/2023 they issued my refund-- contacted them a couple if times was told that if money not back in my account by 1/10 to contact them again
So contacted them again they say they show that refund was sent-- told me to deal with my bank-- called my bank refund was rejected because SOREL sent it wrong and money was refunded abck to SOREL. Jhon (customer service) tells me that then i bank needs to pay me my money-- told him my bank does not have the money and they show record of it being sent back and he tells me there is nothing they can do. So they are going to keep my money-- I have saved everything in my email all conversation-- i have never had such bad customer service from this company before and i will never buy Sorel shoes again.. i have filed a dispute against the company and also filed a complaint with BBB..
I am so upset right now-- i still do not have my money back from sorel , told that i guy i wanted his supervisor told me no and he disconnected me

Sizing is completely baffling. Ordered and returned (still awaiting refund x8wks)
Reordered. As a gift for Christmas.
Look great. First wear out the house and both leak water. Within 20 minutes both feet wet and cold. Called “helpline” who could not assist at all, directed me to website to send an eMail. - couldn’t just give me the eMail over the phone, then she hung up the call. English not being her first language made the call even more difficult.
EMail sent once home. Response required photos. Emailed reply with photos.
Called at same point. Was advised will take another week to get back to us, via eMail.

I’m not holding my breath on these. We have paid twice, have one pair which are faulty. So a complete waste.
I do NOT recommend at all.
The boots bought - Sorel Joan of artic. Listed as waterproof. They are NOT waterproof. Wasted money.

I bought Sorel because the boots are stylish and made with good material.
Con: shoes run very small and narrow. I have wide width feet Size 10. I ordered 10.5 and it made zero difference. I told customer service that the company needs to make wide width shows because the regular shoes are not fitting. I returned my shoes for a refund.

My order was returned nearly 3 weeks ago and still hasn't been refunded

Lies about "bad condition of return"

sorelfootwear.co.uk

Order# 221002720

This company are lying and stealing!

I will not accept their customer service email regarding my two returns.

I asked about one of my two returns, as only one has been refunded. Well, their response was:

“The other product you returned, has been declassified in our warehouse due to bad conditions of the shoes. Unfortunately, they have dismissed the refund of this product.”

This is an absolute lie! The boots were tried on and put back into the box and never touched again. They were in brand new condition! How dare they tell a total lie. This is a total disgrace.

I will NEVER order from your company again, and you have now lost a repeat customer due to your greedy lie!

I WILL be contacting my bank and opening a chargeback case on the 29th December (tomorrow).

I did not receive an email to state that they were in “bad condition” either. This is total bullsh!t. I am calling your guys out.

Have been a SOREL wearer for a long time, Not anymore. Bought a pair of sneakers ($125) in October as a Christmas gift. Saw that the style ran a little small. Sized up. Still too small. Attempted to exchange on 12/26. Website would not allow the return because purchase was outside the 60 day return period. Called customer service and was told they could not make an exception to accept the return because their system would not allow it and no one can override the system. No flexibility at all but they would gladly assist in helping me order another pair and suggested I sell the ones that don’t fit on EBay.
Very disappointing. 🙁

Verkeerde maat opgestuurd gekegen: kan gebeuren. Tweede pakketje, ondanks afgeleverd: kwijt. Kan gebeuren. Maar ik ben nu 2 weken verder en heb 340 euro uitgegeven en nog geen schoenen of refund gehad. Pakketje is kwijt, maar ik weet nu nog steeds niet of de maat goed is. Twee weken voor kerst besteld als kerst-kado, maar de kerst gaan ze nu niet meer halen. Get your shit together, Sorel.

Product besteld maar niet ontvangen. Na veel communicatie tussen DPD en Sorel (Kastje naar de muur) is het bedrag terug gestort zodat ik opnieuw de bestelling kon doen. Het product was echter inmiddels 45 euro duurder. Na wat getouwtrek kreeg ik het verschil vergoed. Dus opnieuw besteld. Weer wordt het product niet geleverd. Ben nu al een maand bezig voor een paar schoenen.

Received two weeks after my order. Fit perfectly, I ordered UK size 4. Excellent quality, perfect for my snowbound trip to prague

Would give zero if I could. Really slow delivery. Can't exchange. Contacted customer service and promised a reply within 48 hours. Didn't get one. I chased. They replied to say they didn't have time to reply. AVOID AT ALL COSTS!!!!

I ordered a pair of snow boots they arrived 2 days ahead of delivery date,unfortunately they were too small ,ordered a size bigger and they were delivered the next day,
.fantastic service and delivery,

Very bad company. Not respect the people. Dont send the shoes in time. Don't want back money. The shoes not like in the pictures. Terrible.
Waste of time company 100%
Dont buy anything here! :(

Sorel... Buyer beware.

Ordered a $80 pair of slippers from them. Got notification from Sorel that they have been delivered to my PO Box. Went there, and no slippers, and Post Office says they never received them. Got home to another notification that says I picked them up...

Called Sorel. After 34 minutes on hold, listening to their horrible hold music and incessant messages telling me how many people are ahead of me and informing me each time, of their 20 to 30 minute hold time, I finally got to speak to a human who, after I explained the situation, said they would turn it over to their investigations team and that it would take a few weeks to resolve...

I said no thanks just refund my money since you are unable to deliver the slippers to me. They said they can't do that. I said fine, I'll just cancel the transaction on my card...

At that point, they threatened to "blacklist" me from buying all of their company's products... I told them to shove it, cancelled the card transaction, and here I am writing this review.

You want to be treated like that? Go ahead and buy from them.

UPDATE: It's been a month, and I have still not received the slippers... and Sorel has my money and refuses to refund me.

USPS investigated and admits that they mistakenly informed me that they had notified me IN ERROR that the slippers were delivered to the Post Office and picked up by me, and now they are saying that two postal employees spoke with me about the package (they did not) and that the package was handed to me (it was not).

Sorel informed me of this investigation and the results therefrom, in an email to me. When I asked Sorel to show me the proof, they refused, and told me that I need to file a complaint with USPS. Sorel says it's out of their hands completely once it has left their facility...

I pity the poor person who has to deal with Sorel in the future. They do NOT care about their customers. They have my money and I have no slippers. I hop they go out of business soon.

Own a pair of Sorel Joan of Arctic boots purchased about 10 yrs ago, still in excellent condition. Purchased a second pair same style to keep on hand should my current pair need replacing, received them the other day and they are MARKEDLY smaller in fit and visually smaller when compared side by side to my older pair despite ordering same size. Also, the liner in my older boots is quite nice, completely enclosed with wetsuit neoprene in front to allow for stretch, the seam up the back is finished with a lovely embroidered trim ribbon, and leather snap tabs on the sides attaching the liner to the boot, all evidence of quality workmanship (back then). The liners in the new boots are cheap, the front is split open with an elastic band at the middle to keep the 2 halves together, and the toebox is considerably more narrow than my older boots. Evidently Sorel is also practicing 'shrinkflation' using less material to make the same product yet charging the same price. SOOOO disappointed, will be sending them back, unlikely to buy any future product.

Love the quality of their shoes but their shipping policy sucks. When your company is saving costs by not having any physical stores, the least you can do for your customers is offer free shipping and return options. Not only do they charge to return ship, if I'm returning items back to the SAME warehouse from 2 separate orders, I was told I must pack them in 2 separate boxes with 2 separate return labels so had to pay for return shipping twice. I'm extremely frustrated, waste of materials and cost.