Sohimi Arvostelua 

152
•
TrustScore 3.5/5 tähteä

3,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Shipping was quick, and the jupiter vibrator works exactly as should. Sohimi customer support was extremely helpful when we had an issue with our toy, but it got swiftly resolved. So far no issues, th... Näytä lisää

Saanut 5/5 tähteä

I’m 82 and have been suffering from ED, and struggling to reverse it, for several years. So I know a lot about penis pumps and for a long time have been using a very good, very highly recommended (and... Näytä lisää

Saanut 5/5 tähteä

I bought a stroker from Sohimi last year, and it's called ELIZA hands free masturbator. Eliza was the first hands free masturbator I've ever bought and wow...it was amazing! Discreet shipping, no obv... Näytä lisää

Saanut 1/5 tähteä

Received faulty product and they would not give refund even when their site says, "30 days to change your mind, free returns." Had to dispute charges through PayPal and my credit card. PayPal gave me... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Seksilelukauppa
  2. ja myös
  3. Hierontavälineet

Yrityksen kirjoittama

Sohimi is an online intimate wellness retailer offering vibrators, male masturbators, couples’ products, lubricants, and related accessories. Our website is designed to help adults compare products using published specifications, care guidance, shipping information, return conditions, warranty terms, and customer feedback before ordering. For standard products, inventory is separated by fulfillment region to make delivery estimates more predictable and reduce unexpected transfers between warehouses. Clearance, final-sale, or other specifically identified products may ship from another warehouse when this is disclosed on the product page before checkout. Availability and delivery estimates can vary by destination and product. Orders are sent in discreet outer packaging. Customers can review the current Shipping Policy, Refund Policy, warranty information, Privacy Policy, and billing information on sohimi.com. The product specifications and eligibility conditions shown on the relevant product or policy page apply to each order. Customers should review the current terms before purchasing because promotions and eligibility conditions may change. Our review history includes both positive and negative customer feedback. Sohimi does not create, buy, or rewrite customer reviews to change their rating or sentiment. We use customer feedback, including complaints about delivery, to identify operational problems and improve our fulfillment process. For questions about an order, delivery, return eligibility, warranty support, or product information, contact support-us@sohimi.com. Please include your order number when contacting support so the team can locate the order and respond more efficiently.


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

152 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,6

Kaikki arvostelut

(152)

55 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 3/5 tähteä

I purchased 4 products and only…

I purchased 4 products and only received 2. I had made inquiries and provided police report for the two missing items. Was told to make a review in order to get the two missing products reshipped. I just hope whom ever the carrier is follow the signs and deliver the products correctly and secured. Customer service needs to do better to rectify missing products and contact whom ever delivers product to follow delivery instructions accordingly and not leave things in places where signs clearly states not to leave them in. From the two products I did receive was successful as gag gifts. They loved it.

10. joulukuuta 2024
Oma-aloitteinen arvostelu
Sohimi-logo

Vastaus yritykseltä Sohimi

We are sorry that you did not receive the product. According to our communication, the package was delivered to the designated location, but due to holidays, your package may have been taken away by someone else. You also called the police, but the police were unable to find the package. As a responsible store, we can resend the package to you. We hope you can understand and thank you for your support.

Saanut 5/5 tähteä

Excellent customer service

Excellent customer service
I had an issues and they were quick at getting it resolved. I can’t wait!! I’m looking forward to using their product and purchasing all my other toys through them.
Thanks Again

16. joulukuuta 2024
Oma-aloitteinen arvostelu
Sohimi-logo

Vastaus yritykseltä Sohimi

Thank you for your evaluation; we are glad to offer you the best service. Thank you for your support.

Saanut 1/5 tähteä

Ormai, credo sia una truffa…

Io, sto controlallando tutti i giorni i aggiornamenti sul sito di tracciamento. Con 9 giorni dall’ultimo aggiornamento non è cambiato niente. Voi dite che avete provato di fornire il numero IOSS… ok, allora perché non si risolve la situazione? Noi, come clienti, paghiamo e pure subito. Voi, avete sempre dei problemi per fare le consegne. Assolutamente bravi!

22. joulukuuta 2024
Oma-aloitteinen arvostelu
Sohimi-logo

Vastaus yritykseltä Sohimi

Hello,

This customs clearance requires an IOSS number. We have tried to provide it. Currently, there is no latest update. Please pay attention to the subsequent updates. Since this is international logistics, it is the peak period of logistics, so there will inevitably be delays. Please be patient and wait. If it cannot be delivered next week, we can resend or refund. Thank you for your support

Saanut 3/5 tähteä

Ordered 2 items

Ordered 2 items. The first came quick. Still waiting on 2nd item. Tracking is difficult and the Shop app is not
Working. I think my item had to be cleared by customs. I wanted this to be discreet and now the airlines have to clear my order. I’m very anxious about this delivery. Also when I purchase these items I was unable to add the 10% discount

26. marraskuuta 2024
Sohimi-logo

Vastaus yritykseltä Sohimi

Hello,

We are sorry for delay, as the second one is shipped from overseas, it will take longer than local warehouse. We checked it is in transit, please check it here>https://track.4px.com/query/4PX3001469011153CN hope you can keep an eye on it, thanks.

Saanut 1/5 tähteä

Received faulty product and they would…

Received faulty product and they would not give refund even when their site says, "30 days to change your mind, free returns." Had to dispute charges through PayPal and my credit card. PayPal gave me refund. Sohimi said they would give refund if I gave a positive review and if I returned item to China at my expense. Now I'm getting all kinds of fishing and scam emails from China because I told them they lie and are dishonest.

14. lokakuuta 2024
Oma-aloitteinen arvostelu
Sohimi-logo

Vastaus yritykseltä Sohimi

Hello, first of all, if the product you received has quality problems within 30 days, we can resend you a new product or refund you directly without any positive review from you. In addition, you don't need to ship the product to China. Finally, the refund from PayPal is also our initiative. As for the fishing emails or something you mentioned, we never do that. If you have any questions, please contact our support team instead of giving malicious negative reviews. Thank you for your understanding.

Saanut 5/5 tähteä

Perfect

Perfect! Exactly what I was looking for! Extremely fast delivery!

29. lokakuuta 2024
Sohimi-logo

Vastaus yritykseltä Sohimi

We are glad that you are satisfied with our products and thank you for your support.

Saanut 5/5 tähteä

Review of delivery times

Sohimi has contacted me and told me the reason for the longer than normal delay is that my purchase was out of stock in the U.S. and had to be shipped from China. Tracking now shows the package has cleared customs so it will be delivered shortly.

Other than this one little glitch I have been more than happy with Sohimi customer service and the care they provide to their customers. I will not hesitate to reorder from them in the future.

27. lokakuuta 2024
Sohimi-logo

Vastaus yritykseltä Sohimi

Thanks for your kind understanding.

Saanut 3/5 tähteä

Not impressed 2 out of 3 I have.

I've bought 3 so far. The first was Black night which was flawless for a year. Stopped recharging Now there are so many to choose from it's very confusing. So read them carefully. The second I bought replace the last. But it only has twisting motion. The third I read carefully and still ordered wrong. It had vibration and trusting, but no twisting motion. Worse part is it arrived broken. I was able to open it and had a broken screw in one of the thrusting section. I was able to steal a piece to work out of the other 2 to fix it. The black knight to me was the best but only last a year. The website should have a filter that you can check mark what you are looking for. Like, thrusting, twisting, vibration and so on. But they don't. And they only take returns if the quality is no good. Not impressed.

29. lokakuuta 2024
Sohimi-logo

Vastaus yritykseltä Sohimi

Thank you for your feedback. Regarding the filter you mentioned, we will update this function later. In addition, regarding product issues, if the product you received has any quality problems, you can contact us and we can resend the product for free. Thank you for your support.

Saanut 4/5 tähteä

Works as designed.

Safe, discrete packaging and the product was intact and functioned as advertised.

29. lokakuuta 2024
Sohimi-logo

Vastaus yritykseltä Sohimi

We are glad that you are satisfied with our products and thank you for your support!

Saanut 5/5 tähteä

It's nice to buy a product that does…

It's nice to buy a product that does works the way it is advertised

4. marraskuuta 2024
Sohimi-logo

Vastaus yritykseltä Sohimi

we are very happy to hear this news, and we are honored that the product can bring you happiness. Thank you for your support.

Saanut 5/5 tähteä

Back to life

Two thumbs up for this product. This product is gentle and it takes me to a full climax with in minutes. Buy it now!!

28. lokakuuta 2024
Sohimi-logo

Vastaus yritykseltä Sohimi

We are very happy to hear such news. Thank you for your support, and we hope you can have more happiness!

Saanut 3/5 tähteä

Shipment comes but long delivery time

Made order seven days ago. No shipment has yet been made although I got confirmation of payment. Update: Shipment came but after a long waiting period. Please be aware of time of delivery.

30. lokakuuta 2024
Oma-aloitteinen arvostelu
Sohimi-logo

Vastaus yritykseltä Sohimi

Hello,

Since some products are out of stock in your country or region, they will be shipped from overseas, so the shipping time will be longer. I hope you can understand, thank you.

Saanut 5/5 tähteä

Great customer service

Great customer service, they quickly responded to my request and contacted the factory for a replacement part.

17. lokakuuta 2024
Oma-aloitteinen arvostelu
Sohimi-logo

Vastaus yritykseltä Sohimi

Thanks for your support.

Saanut 1/5 tähteä

Missing and damaged items

I ordered 3 items and never received the 3rd item. The other two items came individually and one of them was damaged upon delivery (not the box, the item inside the perfectly fine box was ripped). Just unhappy with the delivery and the fact that I'm missing a third of my order led to this review.

Update: I did receive the 3rd item almost a week after the other two (about 5 days after I posted this review).

24. syyskuuta 2024
Sohimi-logo

Vastaus yritykseltä Sohimi

Hello, If it is damaged or you didn't receive it, please feel free to contact us, we'll do our best to offer help, thanks for your support. In addition, we checked your order, all items are delivered, hope you can enjoy it. As we have warehouses in the US, DE, JP, CA and China, some items are shipped overseas, so it will take longer than local warehouse shipping. Hope you can understand, thanks.

Saanut 5/5 tähteä

Fun toy

THis is a fun toy for two, single as well.

13. syyskuuta 2024
Oma-aloitteinen arvostelu
Sohimi-logo

Vastaus yritykseltä Sohimi

Thanks for your support.

Saanut 5/5 tähteä

the person who helped me

the person who helped me, kept me reliably up to date with the whole process and was able to alter my order when I needed changes. Overall very helpful customer service and a very pleasant ordering experience. Thank you

2. syyskuuta 2024
Oma-aloitteinen arvostelu
Sohimi-logo

Vastaus yritykseltä Sohimi

Hello,

We are glad to offer any help for your order, thanks for your support.

Saanut 5/5 tähteä

Satisfaction

Ordered for the 1st time as the website was easy to use and prices seemed very good. Shipping times were reasonable and what was most impressive was the service received. They were very responsive and helpful, too. What else do you need to know as they checked all the boxes.

26. elokuuta 2024
Oma-aloitteinen arvostelu
Sohimi-logo

Vastaus yritykseltä Sohimi

Thanks for your support.

Saanut 5/5 tähteä

I have purchased numerous items from…

I have purchased numerous items from sohimi over the last two years. Their products are of a high quality and reasonably priced. The customer service response is quite good and they stand behind their products. I highly recommend their male masturbation devices as they are quite satisfying and never disappoint.

16. elokuuta 2024
Oma-aloitteinen arvostelu
Sohimi-logo

Vastaus yritykseltä Sohimi

Hello,

We are so glad to hear that, thanks for your review, We will always insist on providing customers with high-quality products and better services, thank you for your support.

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