Shipping was quick, and the jupiter vibrator works exactly as should. Sohimi customer support was extremely helpful when we had an issue with our toy, but it got swiftly resolved. So far no issues, th... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I’m 82 and have been suffering from ED, and struggling to reverse it, for several years. So I know a lot about penis pumps and for a long time have been using a very good, very highly recommended (and... Näytä lisää
I bought a stroker from Sohimi last year, and it's called ELIZA hands free masturbator. Eliza was the first hands free masturbator I've ever bought and wow...it was amazing! Discreet shipping, no obv... Näytä lisää
Received faulty product and they would not give refund even when their site says, "30 days to change your mind, free returns." Had to dispute charges through PayPal and my credit card. PayPal gave me... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Sohimi is an online intimate wellness retailer offering vibrators, male masturbators, couples’ products, lubricants, and related accessories. Our website is designed to help adults compare products using published specifications, care guidance, shipping information, return conditions, warranty terms, and customer feedback before ordering. For standard products, inventory is separated by fulfillment region to make delivery estimates more predictable and reduce unexpected transfers between warehouses. Clearance, final-sale, or other specifically identified products may ship from another warehouse when this is disclosed on the product page before checkout. Availability and delivery estimates can vary by destination and product. Orders are sent in discreet outer packaging. Customers can review the current Shipping Policy, Refund Policy, warranty information, Privacy Policy, and billing information on sohimi.com. The product specifications and eligibility conditions shown on the relevant product or policy page apply to each order. Customers should review the current terms before purchasing because promotions and eligibility conditions may change. Our review history includes both positive and negative customer feedback. Sohimi does not create, buy, or rewrite customer reviews to change their rating or sentiment. We use customer feedback, including complaints about delivery, to identify operational problems and improve our fulfillment process. For questions about an order, delivery, return eligibility, warranty support, or product information, contact support-us@sohimi.com. Please include your order number when contacting support so the team can locate the order and respond more efficiently.
Yhteystiedot
1107 S Westwood Ave, Addison, IL, 60101, Yhdysvallat
- +1 (419) 561-5697
- support-us@sohimi.com
- sohimi.com
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I purchased 4 products and only…
I purchased 4 products and only received 2. I had made inquiries and provided police report for the two missing items. Was told to make a review in order to get the two missing products reshipped. I just hope whom ever the carrier is follow the signs and deliver the products correctly and secured. Customer service needs to do better to rectify missing products and contact whom ever delivers product to follow delivery instructions accordingly and not leave things in places where signs clearly states not to leave them in. From the two products I did receive was successful as gag gifts. They loved it.

Vastaus yritykseltä Sohimi
Excellent customer service
Excellent customer service
I had an issues and they were quick at getting it resolved. I can’t wait!! I’m looking forward to using their product and purchasing all my other toys through them.
Thanks Again

Vastaus yritykseltä Sohimi
Ormai, credo sia una truffa…
Io, sto controlallando tutti i giorni i aggiornamenti sul sito di tracciamento. Con 9 giorni dall’ultimo aggiornamento non è cambiato niente. Voi dite che avete provato di fornire il numero IOSS… ok, allora perché non si risolve la situazione? Noi, come clienti, paghiamo e pure subito. Voi, avete sempre dei problemi per fare le consegne. Assolutamente bravi!

Vastaus yritykseltä Sohimi
Ordered 2 items
Ordered 2 items. The first came quick. Still waiting on 2nd item. Tracking is difficult and the Shop app is not
Working. I think my item had to be cleared by customs. I wanted this to be discreet and now the airlines have to clear my order. I’m very anxious about this delivery. Also when I purchase these items I was unable to add the 10% discount

Vastaus yritykseltä Sohimi
Superb all round experience
Easy to navigate website. Superb selection and prices. Quality goods which arrived very quickly.

Vastaus yritykseltä Sohimi
Received faulty product and they would…
Received faulty product and they would not give refund even when their site says, "30 days to change your mind, free returns." Had to dispute charges through PayPal and my credit card. PayPal gave me refund. Sohimi said they would give refund if I gave a positive review and if I returned item to China at my expense. Now I'm getting all kinds of fishing and scam emails from China because I told them they lie and are dishonest.

Vastaus yritykseltä Sohimi

Vastaus yritykseltä Sohimi
Review of delivery times
Sohimi has contacted me and told me the reason for the longer than normal delay is that my purchase was out of stock in the U.S. and had to be shipped from China. Tracking now shows the package has cleared customs so it will be delivered shortly.
Other than this one little glitch I have been more than happy with Sohimi customer service and the care they provide to their customers. I will not hesitate to reorder from them in the future.

Vastaus yritykseltä Sohimi
Not impressed 2 out of 3 I have.
I've bought 3 so far. The first was Black night which was flawless for a year. Stopped recharging Now there are so many to choose from it's very confusing. So read them carefully. The second I bought replace the last. But it only has twisting motion. The third I read carefully and still ordered wrong. It had vibration and trusting, but no twisting motion. Worse part is it arrived broken. I was able to open it and had a broken screw in one of the thrusting section. I was able to steal a piece to work out of the other 2 to fix it. The black knight to me was the best but only last a year. The website should have a filter that you can check mark what you are looking for. Like, thrusting, twisting, vibration and so on. But they don't. And they only take returns if the quality is no good. Not impressed.

Vastaus yritykseltä Sohimi
Works as designed.
Safe, discrete packaging and the product was intact and functioned as advertised.

Vastaus yritykseltä Sohimi
It's nice to buy a product that does…
It's nice to buy a product that does works the way it is advertised

Vastaus yritykseltä Sohimi
Back to life
Two thumbs up for this product. This product is gentle and it takes me to a full climax with in minutes. Buy it now!!

Vastaus yritykseltä Sohimi
Shipment comes but long delivery time
Made order seven days ago. No shipment has yet been made although I got confirmation of payment. Update: Shipment came but after a long waiting period. Please be aware of time of delivery.

Vastaus yritykseltä Sohimi
Great customer service
Great customer service, they quickly responded to my request and contacted the factory for a replacement part.

Vastaus yritykseltä Sohimi
Strong motor and feel good to the touch
Strong motor and feel good to the touch

Vastaus yritykseltä Sohimi
Missing and damaged items
I ordered 3 items and never received the 3rd item. The other two items came individually and one of them was damaged upon delivery (not the box, the item inside the perfectly fine box was ripped). Just unhappy with the delivery and the fact that I'm missing a third of my order led to this review.
Update: I did receive the 3rd item almost a week after the other two (about 5 days after I posted this review).

Vastaus yritykseltä Sohimi

Vastaus yritykseltä Sohimi
the person who helped me
the person who helped me, kept me reliably up to date with the whole process and was able to alter my order when I needed changes. Overall very helpful customer service and a very pleasant ordering experience. Thank you

Vastaus yritykseltä Sohimi
Satisfaction
Ordered for the 1st time as the website was easy to use and prices seemed very good. Shipping times were reasonable and what was most impressive was the service received. They were very responsive and helpful, too. What else do you need to know as they checked all the boxes.

Vastaus yritykseltä Sohimi
I have purchased numerous items from…
I have purchased numerous items from sohimi over the last two years. Their products are of a high quality and reasonably priced. The customer service response is quite good and they stand behind their products. I highly recommend their male masturbation devices as they are quite satisfying and never disappoint.

Vastaus yritykseltä Sohimi
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