Sofology - Reading Arvostelua 2 296

TrustScore 5/5 tähteä

4,8

Unit 4A, Forbury Retail Park, RG1 3JD Reading, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Staff were helpful. They introduced themselves and explained that they would not be following around but to let them know when we needed help. Made visit relaxed

Saanut 5/5 tähteä

Would definitely recommend Sofology. The staff were welcoming without being overbearing. When it came time for us to make a purchase, we were really impressed with the person that assisted us. He was... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Friendly and helpful assistant. Not hassled into making purchases. Sarah had a good knowledge of the product and materials used.

Saanut 5/5 tähteä

A great experience from start to finish. We received a very warm welcome from Sarah, who listened to our wishes and needs and then took the time to show us various options. With a large range, we spen... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Sohvat
  2. Huonekalutarvikkeet
  3. Huonekaluliike
  4. Kodintarvikeliike
  5. Olohuonekalusteiden myynti
  6. Verhoiluliike

Yrityksen kirjoittama

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Yhteystiedot

  • Unit 4A, Forbury Retail Park, RG1 3JD, Reading, Yhdistynyt kuningaskunta

4,8

Erinomainen

TrustScore 5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I had a fantastic experience at…

I had a fantastic experience at Sofology Reading thanks to Amber, who made the whole process of choosing and ordering my new sofa incredibly easy.
From the moment I arrived, Amber was welcoming, knowledgeable and genuinely helpful. She took the time to talk me through all the available options without any pressure selling, which I really appreciated. I felt completely comfortable making my decision, and she ensured I got exactly the sofa I wanted.

There was a small mix-up where the order was processed through the Farnborough store rather than the Reading store. However, I’d like to highlight that the purchase was made through Amber at the Reading branch, and she was the one who assisted me throughout. She handled everything professionally and made sure it was all sorted without any stress on my part.

Amber also helped me exchange my old order for a new one with absolute ease. What could have been a complicated process was handled smoothly and efficiently, and I’m so pleased with the outcome.

20. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Amber. Thank you for taking the time to leave a review 😊

Saanut 5/5 tähteä

Great sofa and and helpful sales team

Great selection of sofas and sales team were very very friendly and helpful in explaining the differences, talking through the different options and what would work best for me.
Very smooth process and look forward to having my sofa delivered.

15. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!

Saanut 4/5 tähteä

Not received my order yet

Not received my order yet. Ali was lovely to talk to and very helpful

18. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Saanut 5/5 tähteä

Sarah was professional and explained…

Sarah was professional and explained all the detail and demonstrated the working of automated sofa. Finally we bought it .

15. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you for your review. Another great review for Sarah, we will make sure to pass this on! Have a nice day.

Saanut 5/5 tähteä

Excellent customer service

Excellent customer service
Impressive show room

14. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Saanut 5/5 tähteä

Sarah was extremely helpful

Sarah was extremely helpful. There was no pushy sales pitch just helpful advice and guidance. Having visited all of the furniture stores on Forbury Retail park it was a pleasure to return to Sofology. I'm very excited to get my new furniture!

14. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you for your review. Another great review for Sarah, we will make sure to pass this on! Have a nice day.

Saanut 1/5 tähteä

I’m disappointment and frustrated with…

I’m disappointment and frustrated with my recent experience regarding my sofa order.

I placed my order at the beginning of November, and as of today, I have still not received it. Given the lengthy delivery timeframe quoted at the point of sale (approximately four months), I believe customers should reasonably be given more flexibility to reconsider details such as colour or design during the early stages of the order.

Just two days after placing my order, I contacted your team to request a simple colour change. I was extremely frustrated to be informed that because my request was made after 49 hours rather than within a strict 48-hour window, I would be charged a £300 penalty to proceed with the change. This rigid application of policy feels wholly unreasonable, particularly as production had clearly not begun and delivery was still months away.

Despite the minimal nature of the request and the long lead time, there was no willingness from your customer service team to show understanding or flexibility. The lack of clear communication and the unhelpful attitude I encountered left me feeling treated unfairly as a customer.

In conclusion, I am extremely disappointed with the way my complaint has been handled. Despite raising clear concerns and giving Sofology the opportunity to address the issue, my complaint has been completely ignored and no meaningful effort has been made to resolve it. This lack of response and accountability is unacceptable and has only added to my frustration,This has been a deeply regrettable experience and has significantly affected my confidence in your company.

3. helmikuuta 2026
Oma-aloitteinen arvostelu
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi Heba, we are sorry to hear that you feel this way. Please send an email to social.media.complaints@sofology.co.uk and we will take a look at your order.

Saanut 5/5 tähteä

The chap we dealt with was very…

The chap we dealt with was very professional very helpful and a genuinely nice young man

12. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Saanut 5/5 tähteä

Humza was very helpful and friendly.

Humza was very helpful and friendly.

7. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you for your review. Another great review for Humza, we will make sure to pass this on! Have a nice day.

Saanut 5/5 tähteä

Fantastic customer service

Really great service, very friendly and helpful with laying everything out very thoroughly. Couldn't recommend enough. I believe it was Yassar that helped us.

10. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Saanut 5/5 tähteä

Simple

Simple, prompt and courteous.

10. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Saanut 5/5 tähteä

Great knowledge in store

We visited the Reading store after viewing suitable sofas on the website. The staff member we spoke to was very knowledgeable and helpful. This meant we could complete our purchase having had our questions answerered.

6. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Saanut 5/5 tähteä

Greeted well

Greeted well, Treated well and good product.

8. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Thank you for choosing sofology!

Saanut 5/5 tähteä

Great choice and first class service

Great choice of styles, configurations, colours and materials, all with great quality and finish. Ali, our salesman, was really helpful and knowledgeable of the products and helped us get to the right choice and options. This is the second time we’ve purchased from Sofology, with the first pair of sofas now 10 years old and still comfy and in great condition. It was just time for a change of style and colour tone. Would thoroughly recommend a visit to the Reading store, if you are in the market for sofas.

8. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Ali and that you would recommend us! Have a great day 😊

Saanut 5/5 tähteä

Good service

Good service

2. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Thank you for taking the time to leave a 5-star review!😊

Saanut 5/5 tähteä

Ali was great!

We visited the Reading showroom knowing what couch we wanted as we visited before. Ali wasn't pressuring us the first time to purchase the couch, he explained to us the monthly payment options.

We weren't sure about the colour, so he was patient with us choosing the right one! He explained to us the after care and the warranty if we wanted it with the purchase and what the benefits are. He was professional and friendly throughout the purchase.

Highly recommend sofology!

26. tammikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Thank you so much for your recommendation :-)

Saanut 5/5 tähteä

Very helpful and fair description of…

Very helpful and fair description of sofa attributes that enabled us to make an informed choice very quickly. Yassar was very good.

3. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin