Sofology - Reading Arvostelua 2 296

TrustScore 5/5 tähteä

4,8

Unit 4A, Forbury Retail Park, RG1 3JD Reading, GB


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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Would definitely recommend Sofology. The staff were welcoming without being overbearing. When it came time for us to make a purchase, we were really impressed with the person that assisted us. He was... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

A great experience from start to finish. We received a very warm welcome from Sarah, who listened to our wishes and needs and then took the time to show us various options. With a large range, we spen... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Staff were super helpful, knowledgeable and easy going! Having the kids with us was no issue either.

Yritys on vastannut

Saanut 5/5 tähteä

Absolutely brilliant staff so helpful no pushing to buy anything . Members of staff fantastic especially Molly great sales lady

Yritys on vastannut


Yrityksen tiedot

  1. Sohvat
  2. Huonekalutarvikkeet
  3. Huonekaluliike
  4. Kodintarvikeliike
  5. Olohuonekalusteiden myynti
  6. Verhoiluliike

Yrityksen kirjoittama

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Yhteystiedot

  • Unit 4A, Forbury Retail Park, RG1 3JD, Reading, Yhdistynyt kuningaskunta

4,8

Erinomainen

TrustScore 5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Human

Best customer service I ever had

16. maaliskuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Saanut 5/5 tähteä

A very good experience at the store and…

A very good experience at the store and your staff member was very helpful and was made it easy to make the decision to buy the sofa

14. maaliskuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Saanut 5/5 tähteä

A great experience from start to finish

A great experience from start to finish. We received a very warm welcome from Sarah, who listened to our wishes and needs and then took the time to show us various options. With a large range, we spent time viewing several options. She was very knowledgeable and also offered very helpful advice and tips. Once we decided on our choices, she methodically took us through the sales process, which was very efficient. Sarah was warm, friendly, professional and efficient.

12. maaliskuuta 2026
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Vastaus yritykseltä Sofology - Reading

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Sarah for you, have a great day.

Saanut 1/5 tähteä

DO NOT WASTE YOUR MONEY - Bad quality products - do not last !!!!

DO NOT BUY from this Company !!!! We have spent thousands of pounds on 2x reclining sofas and a chair, and told to take out the extra insurance ( which cost hundreds ) so any issues we will be fully covered. RUBBISH …. Have had them less than 3 years and one of the seats on a sofa has sunk - so there is no support what so every. Had 2 lots of people over to look at it - both agreed to my face that it had sunken and it could be fixed - they just needed to see if it was Sofology or their insurance company the Castelan Group. Sofology said it was the insurance people, the insurance people basically said from the start that - we will send someone out to look at it - but we won’t do anything… OMG !!! So DO NOT waste your money as if anything goes wrong with your Sofa - they will do absolutely nothing, and you are stuck with a very expensive sofa that is not fit for purpose…I do not want anyone to else to be ripped off of their hard earned money …

Yes that is correct for your 2 year warranty- but this is for the sofa’s “Webbing” issue on the chair which is covered by you for 20 years- and all the people you sent agreed to my face that it was the webbing and could be replaced… it’s crystal clear on my warranty document yet you still do nothing … so you are selling a warranty and not sticking to it … so your taking more money off people for absolutely no reason - which let’s face it is really disgusting behaviour and unacceptable do you not think Sofology ????

13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you for taking the time to share your feedback. We’re really sorry to hear that you’re disappointed with your sofa and the experience you’ve had while trying to resolve this. Our sofas come with a 2-year Sofology warranty on interiors such as seat fillings. As your furniture is now approaching three years old, this would unfortunately fall outside of our manufacturer warranty period. In relation to the additional protection you mentioned, the insurance provided by Castelan is designed to cover accidental damage, such as stains, spills or accidental marks. It does not cover general wear and tear or loss of density in seat interiors over time, which is why this wouldn’t be covered under the policy. We completely understand how frustrating this must feel, especially after investing in your furniture. While this wouldn’t be something covered under warranty or insurance, we may still be able to help by offering replacement interior parts on a chargeable basis.

Saanut 5/5 tähteä

No hassle when buying new sofas

No hassle when buying new sofas. Human was excellent and very clear details of insurance cover and Sofology guarantees and how to protect our new purchases.

12. maaliskuuta 2026
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Vastaus yritykseltä Sofology - Reading

Thank you for sharing your experience Norman :-)

Saanut 1/5 tähteä

I’m reaching out here because I’m a bit…

I’m reaching out here because I’m a bit heartbroken with my recent experience. 💔 We’ve loved @Sofology for over 10 years, but our latest order (1547505-2) has been a real struggle.
After a confusing delivery mishap, our sofas and armchairs arrived damaged, with one chair being quite wonky. I want to say a huge thank you to the technician who visited on 28th February—he was a lovely guy and clearly knew his stuff, but unfortunately, he confirmed the furniture just couldn't be fixed.
Since he left, I’ve hit a bit of a 'deadly silence.' I keep being told a different team is responsible, but I haven't heard a word in weeks. We just want the beautiful living room we planned for! Could someone from the resolutions team please reach out and help us get this sorted? I’d love to get back to being a happy customer again. ✨

8. helmikuuta 2026
Oma-aloitteinen arvostelu
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.

Saanut 5/5 tähteä

Brilliant service from Alli and his…

Brilliant service from Alli and his trainee great knowledge and understanding.

7. maaliskuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you for your review. Another great review for Alli, we will make sure to pass this on! Have a nice day.

Saanut 5/5 tähteä

It was fantastic service and very quick…

It was fantastic service and very quick once we decided what we wanted and what we needed

8. maaliskuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Saanut 5/5 tähteä

Sarah is your go to person!

Sarah helped us to understand everything about our purchase. She calmly explained about the agreements and how the warranty is covered. She ensured that we were satisfied and only then proceeded to next steps. We are glad she made the buying experience so smooth.

7. maaliskuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Thanks for this great review sangita :-)

Saanut 5/5 tähteä

A Great Experience

Amber was very attentive and very helpful. We were treated on entering the shop and left to browse the sofas on display. Once we had decided that we were ready to order Amber took us step by step through the options available on the sofa we had chosen and the payment options available to us. Amber was thorough and quickly took us through the purchase. At all times I was relaxed and had all the information available to me. A great experience.

6. maaliskuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Thank you for this amazing review Alex!

Saanut 5/5 tähteä

All very smooth and easy

All very smooth and easy. Hamza was a great helper

1. maaliskuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Thank you for choosing Sofology!

Saanut 5/5 tähteä

Was very helpful explained everything…

Was very helpful explained everything was no rushing us would recommend my friends to go there

24. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Saanut 5/5 tähteä

Really friendly staff and nice ambience…

Really friendly staff and nice ambience of the store. Had a lovely coffee while looking for a sofa and when I found one was helped quickly and made my experience such a good one. Would definitely recommend and if I need another sofa I would come back to sofology.

20. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Saanut 5/5 tähteä

Perfect combination of good quality product + service

What made my experience great was both the product and the service. Farhan was an absolute treat to deal with. He paid full attention to what we were after and was very forthcoming with lots of information and ideas, which really helped us make up our minds.

We visited at least four other stores on the same day before deciding on Sofology. By far, this was the best experience we could have hoped for.

In a world where there is no lack of competition or products, with everyone vying against each other, what makes a company stand out are it's people and their values. Farhan was refreshingly honest about what is and is not included, timeframes, what to expect, which leather is suitable etc. His patience was wonderful and we are confident that we've picked the right chairs for our home. Thank you Farhan!

22. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Farhan. Thank you for taking the time to leave a review 😊

Saanut 5/5 tähteä

No pressure sales

The store is amazing we spent ages there going round having a good look without being pestered by store staff - and the store staff were most helpful answering any questions - no pressure selling at all.

21. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Saanut 5/5 tähteä

Easy and no fuss service

Easy and no fuss service. Would recommend

21. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Saanut 5/5 tähteä

I had a fantastic experience at…

I had a fantastic experience at Sofology Reading thanks to Amber, who made the whole process of choosing and ordering my new sofa incredibly easy.
From the moment I arrived, Amber was welcoming, knowledgeable and genuinely helpful. She took the time to talk me through all the available options without any pressure selling, which I really appreciated. I felt completely comfortable making my decision, and she ensured I got exactly the sofa I wanted.

There was a small mix-up where the order was processed through the Farnborough store rather than the Reading store. However, I’d like to highlight that the purchase was made through Amber at the Reading branch, and she was the one who assisted me throughout. She handled everything professionally and made sure it was all sorted without any stress on my part.

Amber also helped me exchange my old order for a new one with absolute ease. What could have been a complicated process was handled smoothly and efficiently, and I’m so pleased with the outcome.

20. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Amber. Thank you for taking the time to leave a review 😊

Saanut 5/5 tähteä

Great sofa and and helpful sales team

Great selection of sofas and sales team were very very friendly and helpful in explaining the differences, talking through the different options and what would work best for me.
Very smooth process and look forward to having my sofa delivered.

15. helmikuuta 2026
Sofology - Reading-logo

Vastaus yritykseltä Sofology - Reading

Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!

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