Sofology - Orpington Arvostelua 2 092

TrustScore 5/5 tähteä

4,9

Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG Orpington, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

MADE AN UNPLANNED VISIT TO ORPINGTON WITH A VIEW TO PURCHASING 2 ARM CHAIRS. IT WAS A QUIET TIME NOTWITHSTANDING THAT THE SERVICE I RECEIVED WAS EXCELLENT. EMILY THE LADY WHO SERVED ME WITHOUT BEING... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

After several visits to Sofology, finally made my decision knew exactly what I wanted, very easy process purchasing, great that could pay interest free over 3 years. Also very happy that delivery is... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Maggie was fantastic, and spent ages showing us all the sofas and arm chairs that met with the design we were looking for. She explained everything very clearly, from how each worked, how to clean t... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I had such a lovely experience at Sofology thanks to Toyanne Nelson. She was so friendly, patient and genuinely helpful while I was choosing my new sofa. Nothing felt rushed and she took the time... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Sohvat
  2. Huonekalutarvikkeet
  3. Huonekaluliike
  4. Kodintarvikeliike
  5. Olohuonekalusteiden myynti
  6. Verhoiluliike

Yrityksen kirjoittama

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Yhteystiedot

  • Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG, Orpington, Yhdistynyt kuningaskunta

  • 0344 863 9038

4,9

Erinomainen

TrustScore 5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Amazing Sales

Emily Shrubb assistant manager at Orpington was very helpful, she understood what we wanted and made our experience very enjoyable.

3. tammikuuta 2026
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Saanut 5/5 tähteä

Beautiful Sofas

Sofas were excellent quality and salesman Dan was extremely helpful.

30. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐

We’re really pleased to hear you had a great experience. Your kind support means a lot to our team, and we’re always here if you need anything in the future. 😊

Saanut 5/5 tähteä

Emily was really helpful showing us…

Emily was really helpful showing us different ideas and colours
Just what I needed as I had no idea what I was looking for

2. tammikuuta 2026
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊

Saanut 5/5 tähteä

Purchase of Hackney Loveseat

Your sofologist was very helpful and explained in detail both the product and the agreement to buy.

31. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Saanut 1/5 tähteä

Highly unsatisfied with the entire…

Highly unsatisfied with the entire order to delivery to post delivery experience. Once the payment is made there is practically no one to talk to you for any kind of resolution. Processes are broken, lack of communication, non-existing customer service, defective products branded as new.

30. marraskuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Hi Mr Dhir, we are sorry to hear that you are unhappy. If you would like to discuss this in more detail, please send an email to social.media.complaints@sofology.co.uk and we will take a look at your order. Please also include your complaint and images.

Saanut 5/5 tähteä

Dan at the orpington store was very…

Dan at the orpington store was very helpful and explained everything about the sofas we purchased very clearly on the day. overall a very good experience. thank you, Dan.

27. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Saanut 5/5 tähteä

It was great

It was great. Very helpful, friendly and gave me all the answers to my questions.

28. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Thank you for awarding us 5 Stars :-)

Saanut 1/5 tähteä

Absolute shit

Have been left with a sofa which I have to shave frequently as material goes bobbly but hey apparently normal!,!! So uncomfortable , creaks with every movement. I have had 2 different assessors out from sofology &they both agreed the material is shocking, sofology have told me to invest in a de bobbling machine as they can't do anything else, WOULD NEVER RECOMMEND BUYING FROM THIS COMPANY, I am only 6 months into paying for this pile of shift , I have complained so many times it has been a very stressful & exhausting time for a 76 year old & my hands are painful with arthritis so debobbling is a painful job every couple of weeks

28. joulukuuta 2025
Oma-aloitteinen arvostelu
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

We’re really sorry to hear that you experienced issues. If you do need any further assistance, please don’t hesitate to email us at social.media.complaints@sofology.co.uk we’ll be more than happy to help.

Saanut 5/5 tähteä

Sofa purchase

Sofa purchase. Nicole at Orpington branch was super helpful and very patient in hearing out our needs and allowing us independant time to discuss amongst ourselves.

28. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Thank you so much for your 5-star review!

Saanut 5/5 tähteä

Emily was very personable

Emily was very personable, gave us time and space to think not forceful at all. Helped us understand everything we were buying and made the process quick and painless. She was very knowledgeable about the products and what would work best for us.

28. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Thank you so much for your 5-star review!

Saanut 5/5 tähteä

Salesperson was so down to earth

Salesperson was so down to earth, no pressure with her sales technique and was very thorough

27. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Saanut 5/5 tähteä

Great customer service by Toyanne

Great customer service by Toyanne. Spent over 2 hours with us choosing our ideal sofa. Would recommend.

27. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Saanut 5/5 tähteä

Great experience Dan the sales man was…

Great experience Dan the sales man was fantastic and very helpful and explained everything we needed to know.

26. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Saanut 5/5 tähteä

Great experience

Nicole, who assisted us, was incredibly knowledgeable, attentive, and patient throughout the process. While the sofas themselves were beautiful, it was the outstanding customer service that truly stood out and ultimately led us to purchase from Sofology.

26. marraskuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Thank you so much for taking the time to share your feedback with us

Saanut 5/5 tähteä

Staff very friendly

The lady was so helpful .. didn’t push us in any way .. we went away she emailed us the information we asked for . Even sent us different information on another item .. Nicole
Thank you

20. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Thank you for awarding us 5 Stars :-)

Saanut 2/5 tähteä

Spent 4500 on a cream fabric sofa and…

Spent 4500 on a cream fabric sofa and waited 12 weeks for delivery. This was postponed 3 times and I was given different delivery dates online and over the phone.

Sofa finally arrived and once bought into the house I noticed two large 2” oily mud marks on the fabric. The delivery guy took photos and allegedly reported this damage. I was handed a cleaning cloth by the delivery guy who watched me clean the stain myself and luckily the stain came out and dried back to the correct colour.

Reported by the delivery driver and myself to SOFOLOGY and not heard a single thing back from them. Was asked to fill in an online “how did we do” feedback form which I did highlighting once again the stains on my brand new sofa. Again, not a single line of communication or apology back.

Nice sofa. Delays I understand. Comms could be better/consistent. What I cannot accept is the fact this has been flagged three times and no one has had the decency to acknowledge the problems with my brand new sofa.

14. joulukuuta 2025
Oma-aloitteinen arvostelu
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.

Saanut 5/5 tähteä

Went down to our local store and wasn’t…

Went down to our local store and wasn’t pounced upon(which was a great start)
When the sales guy approached,he was simply polite,friendly but without being pushy etc
He knew what he was talking about and just genuinely helpful!
All in all a great experience (which these days is unusual)
Definitely recommend

13. joulukuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Saanut 5/5 tähteä

Great customer service

Great customer service. Very helpful sales assistant.

27. marraskuuta 2025
Sofology - Orpington-logo

Vastaus yritykseltä Sofology - Orpington

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin