SnapCorrect Arvostelua 238

I should have my aligners by now... where are they? Been going on 3 months since they were being made. You guys need better customer service. Still no one answers the phone there or emails! Please send my money back now.

I have been dealing with SnapCorrect for a few years. They were always very helpful and quick to respond when I would contact them to obtain new retainers or to discuss issues I had with shifting of my teeth. That all changed in 2021.
I had made several attempts at contacting them to address shifting in my teeth and wanting to obtain a new treatment plan. After several months and no communication about impressions I sent in I contacted them to advise them that my next communication would be from my attorney since they were not fulfilling their end of the deal. They finally contacted me and advised that the impressions I sent in Oct 2021 were not useful and they were sending another kit. This was April of 2022. I sent those impressions back and again they advised that only the lower were useable. They sent me another kit and that was returned to them the beginning of May 2022. They have since gone ghost again. I used to get an email advising that they received my returned kit. This is no longer the case.
This is extremely frustrating since I have been using the same retainer for almost a year and half, when they are meant to be work 6-12 months at most. My retainer is also now broken which is another issue. I cannot afford to spend thousands more with a different company, and should not have to since they are supposed to continue support for their customers. It looks like they only get back to new customers and have forgotten how to maintain the ones they already have.

I ordered 2 sets of retainers on April 6, 2022, I paid $150. I was told they would be sent out in 3 weeks. It is now May 19, 2022 and I haven’t received the retainers. I have messaged on Facebook, sent several messages on their Support page, and emailed with my receipts attached showing the date and amount I paid for 2 sets of retainers. I received an email that someone will be in contact with me within 24 hours, no one contacted me so I called last week Thursday, May 12, 2022. Kristie told me the lab misplaced my order and the retainers were to be done on Friday, May 13. 2022 and once the retainers were sent up to her, they will be sent out on Tuesday, May 17 or Wednesday May 18, 2022 and I will receive an email letting me know they were sent out. I was also told by Kristie that I will get a refund of $50 for this delay, I haven’t received anything. I sent an email to their customer support earlier today and no reply. I asked that if they can’t fulfill my order for the retainers, I want a refund of the $150 I sent to them in good faith that I would receive what I paid for.

I most definitely would give the five star rating. As I was referred to Snapcorrect online service. All the staff was very friendly and helpful. After being helped online,I have been telling everyone about Snapcorrect. And there invisible aligners. Everyone I meet telling them that they should go to Snapcorrect Online.

My experience with the Snap Correct team. I’m really very pleased, how well the Snap Correct aligners fits.

Snap Correct’s Customer Service, was very knowledgeable. Answered all my questions.

I will recommend Snap Correct to friends and family.

I was referred to SnapCorrect from my friend who had a great experience with them for both of her daughters.

I am beyond happy with my SnapCorrect results and the customer service that I have received from the company. Kristee responded to questions promptly and I felt supported along the way. She treated me like family the entire time!
The process was easy, the aligners are incredibly clear, and the results were amazing. I am so happy I chose SnapCorrect! ♥️

I’ve been extremely happy SnapCorrect. The process was easy, everyone has been extremely helpful and received my order quickly. I like that each stage is longer, helping the movement to be permanent. So many friends did Invisalign with not great or permanent results. Thank goodness I found SnapCorrect.

They have excellent customer service. Highly recommend.

I sent the funds almost a month ago, I have emailed and left a few voice mails. No response. I would like to know when my aligners will be ready or need to be refunded so I can use someone else.

Trying to get in contact with them for months about my order and no one is answering or replying to emails. And I don’t know a party’s extension number. I sent in my impressions in the beginning of September and got an email saying my impressions were reviewed and cleared and are undergoing another review on 9/10 and haven’t heard anything since. Please someone help!

I received treatment from Snap Correct and the treatment was not successful 13 different times due to manufacturing defects. I have been so incredibly patient with them for the last 3 years and they have stopped responding to my emails. Complete SCAM! Do not waste your money.

Snapcorrect was easy to work with! Their customer service was excellent. The Aligners fit great.

I paid for snap correct in April, 2021 and did not get they device until July. When they arrived, the bottom fit but the top did not. They said they would send another mold. No three weeks later, it still has not arrived. When I call on the phone they have never answered despite 20 phone calls. They have called back three times. Very frustrating.

Experience has been very good. Seemed like it was taking a really long time, with no communication. Ver happy with the product!

I bought the liners and after they got all my money, they will not call back if you have a problem. I have Ben calling them for 4 months because the liner won’t stay on my husband teeth and break. You’re supposed to get a lifetime appointments how are you do that when you can’t get a hold of them.

The entire process couldn’t have been more of a snap,(pun intended),. Ordered my impression kit, did the impression, sent it back. Next thing I know the aligners show up and I start wearing them. It totally worked. Customer service was friendly and helpful. They answered all my questions. I am
Completely satisfied with the results and I would
Totally recommend SnapCorrect to someone looking to get their teeth straighter.

Back in 2020 when I initially took molds for SnapCorrect I was interested in going with them for pricing and to support what was a local business at the time (I've relocated). Now that my treatment is "done" with less than stellar results, mainly one majorly crooked upper tooth, I've been waiting since my first inquiry on May 17th, 2021 to receive a new retainer since my lower retainer cracked quickly, as did the last lower aligner that I fell back to as a backup. Unfortunately they ghosted me after that.

No matter what time of day you call, you cannot get someone on the line--it goes straight to voicemail. I have sent more than one ticket and numerous responses to check on the status of the lower retainer and to attempt addressing my tooth misalignment on the upper. My lower retainer is split in a couple spots now, it's sharp, and I'm sure it's not holding my teeth in position--a shame since the lowers actually ended up satisfactorily straight, though they weren't as bad as the uppers. I have submitted yet another ticket today, titled "Multiple Attempts to Receive Help - No Replies," and I'm hoping this review will grab some attention. At this point I advise everyone to stay far, far away from this company, and spend the extra $$$ on something more well known like Invisalign, which my current dentist said they actually offer discounts on, so inquire with your dentist first. Run away from SnapCorrect before you get scammed. It would appear they only have one customer service employee, as all email communications always seem to say they're from "Kristee," in which case it is no wonder they never reply or have anyone on the phone.

Update 07/25: Since SnapCorrect replied below, I’ll let you know my issues have not yet been resolved. Still waiting on the lower retainer, and I received a supplemental impression kit that seems to only contain trays for my lower teeth, not the upper teeth that failed to straighten. I’ve reached back out to SnapCorrect.

Update 08/09: I received my replacement retainers on Saturday. By this point they do have to be forced onto my teeth and cause some pain to wear due to how much the teeth have shifted. SnapCorrect clarified with me that they use the "lower" impression kit for upper *and* lower teeth. I am still attempting to get usable impressions made (if you mess up, SC sends out more putty and trays, but only a few at a time) and will update everyone when I actually have the refinement plan in motion.

Update 11/05: Within the past few weeks I received my new aligners. Unfortunately the slow addressing of this situation means by now I've actually had to get that crooked upper tooth extracted, and within a few more months I'll be getting a crown implanted STRAIGHT, which is likely going to prohibit me from using the aligners anyway. The bottom teeth that were actually straightened have had to spend so much time without an aligner, that they are back in their previous position. I may still be able to use the aligners to get them straight again. The problem is, at the end of your treatment, your retainers will quickly break due to the low quality material used, and you'll be waiting months for replacement every time this happens. Can you see how that might be a problem?

I cannot see how this company is still in business. This will be my final update. A supposed "9 month treatment" and here we are, I don't even know how far past that estimate, and now I've got another full box of aligners to do what the first set was supposed to do.

When consulting with an endodontist regarding my decision to either root canal or extract my upper front tooth, they told me that aligner treatment had virtually no chance of ever straightening a seriously crooked tooth.

The conclusion I'll leave everyone with: If you have anything more than slightly crooked teeth, just get braces. Aligners are a pain to constantly clean, insert, remove, and replace, and plastic simply cannot do what metal can.

If you have more of a cosmetic alignment issue, or just cannot live with the idea of braces: go with a big-name, established company, where they have locations you can visit instead of just email support and months of waiting hoping to get assistance. This company soured my opinions on supporting a local business. Sometimes there is a reason larger companies are so successful. In my defense, when I initially researched SnapCorrect, they didn't have so many reviews similar to mine.

They scam you after you are finished. The initial process was acceptable. My teeth look great, and the customer service was fine. I ordered a retainer replacement, and it’s been 2.5 months, and it’s still not here. I’m going to have to dispute the charge.

This company is great when can get a hold of them, but for the most part, it is impossible to get a hold of anyone on the phone or email.

When I ordered my aligners, the service was prompt and the customer service agents were generally very pleasant and available. This was before ordering the aligners. After ordering the aligners and encounter some problems... that is another story.

At the end of my treatment plan, my retainer cracked within the first couple of weeks of use. I called and asked if it was possible to get a replacement. I was told no but was offered a discount if I ordered a replacement due to how quickly my 1st one broke. No problem, I did not mind paying for another retainer. Wore the broken one in the meantime while waiting for a replacement to be made.

When the replacement came, it did not fit at all. The older cracked retainer fit fine, but the new one had some pretty noticeable gaps and did not align to my teeth correctly. Decided to still wear it for half a year to see if my teeth would be able to conform to them anyways since at this point customer service was very difficult to contact (no one was answering their phone or returning messages from email or their chat app on their website!).

Eventually I got someone to return a message to my email I sent (I believe it took over 1 month to get a response to the email!) The service and communication then became wonderful and great for 1-2 weeks. They sent me a kit to take a mold of my teeth very promptly and was of great assistance over the phone (when you could get to them) and email responses were prompt.

But ever since they received the mold back, it appears I've been ghosted again! I've left multiple emails and voicemails to see if I could get an update on what's going on with my revision aligners but they do not get back, ever. It has now been over 1-1/2 months since my molds were received and I have no idea what is going on with them or if they are even being made.

Seems very unprofessional to just ignore inquiries from your customers. All I want is an update!

So yeah... it started out very good... but when you need support or if something doesn't go as planned... well... good luck to you, because you'll need it.

***** Edit (In Response to Message Below): *****

I have indeed received my revised aligners. I am going to bump my review up 1 star, because in the end, I did get them, but I am still woefully unsatisfied with lack of support/updates.

Don't get me wrong, I do believe SnapCorrect makes a good product and the support is good (when you can reach them!) but the problem is it's extremely difficult to reach anyone for months on end. It is just completely unacceptable to conduct business that way. If I had known, I would've just paid extra for another company that would actually respond to inquiries without taking over 1-2 month to get back to you.

I do understand that SnapCorrect is not as big as the other more established players, and I was willing to give it a chance anyways, but if the company is having problems with having enough staffing or returning calls/emails, just set up an auto-reply stating as much. Don't just leave your customers in the dark wondering if anything is even being done.

I do wish this company the best as I do believe they make a good product and the company/support staff do have good intentions (imo), but they need to get their staffing/support issues figured out.

In no way is it acceptable to just ignore your customers for 2 months with no response. I would've even been satisfied with a generic "Hey there, thanks for reaching out. We are currently still working on your aligners, but don't have any updates on a timeframe". I just wanted to know what was going on with them since I was supposed to get an update on them with 30 days of the molds being received.

I ordered 2 sets of retainers several weeks ago, I was told I would receive them in 3 weeks and it’s now been almost 7 weeks. I have been emailing with no response. Don’t use this company, I now need to try and dispute the charge on my credit card 😡