Smart Kids Planet Arvostelua 

Great choice on my part and my 7-month-old great niece is in the laughing mood every time she touches the magic cube. Keep up the great work and I know how my Christmas shopping will be starting in 2 weeks. Thanks for being there!

DONNA made my experience GREAT and PAINLESS!!
Unfortunately, I had to return an item and Donna was there every step of the way for me! She TRULY made the return SOOO easy and I REALLY APPRECIATE ALL her KIND assistance. Donna is a TREASURE and Sincerely cares about the Customer's Satisfaction. She gets a GOLD STAR!!

Great experience with this vendor. Their toys are well designed and very educational. Great customer services that gave me a 20% credit for an item that I ordered in error but that I chose to keep. So generous and thoughtful. Would buy more toys from them in the future.

The look on my grandson face was priceless...he absolutely loves this toy!!!

I have very high standards and give the Smart Kids Planet company my very highest recommendation. Smart Kids Planet has a very wide range of top quality toys and has excellent customer service. This small online company provides old fashioned superb customer service — a rarity these days! Smart Kids Planet cares deeply about customers’ complete satisfaction as evidenced by the superb attention I received from wonderful Donna Wilson.

My question was answered and in a very professional manner.

Donna provides the best customer service that I have received ever. We had a small problem with one of the toys she took care of it efficiently and immediately and seemed very happy to do it. I would absolutely order from them again just based on her. She is a great asset to Smart Kids planet!

SCAM ALERT——
This company took my money for bongo drums for my toddler grandson. The item was sent from Amazon. Upon checking Amazon, they had the same item for less than third the price. I asked to return the bongos. After emails back and forth with “Donna”, I received a return label. Customer service does not answer the phone. Not only do they have my money, I no longer have the product. SCAM ALERT

I’m an indulgent grandmother to preteen boys and I am so glad I found “Smart Kids Planet”. This company has such unique gift ideas for scientific and artistic activities and games that are unavailable anywhere else. It’s so helpful that the products are categorized by age. I needed customer service to change an address and they were quick to respond and help with my error. The delivery of the toy was within two days. I am thrilled to have found this website.

I’m thankful Donna Wilson received my email when I made an inquiry as to timing of item being received. The gift was for my great nephew’s upcoming 5th bday and I was leaving my house in 5 days after placing order to travel to his house….Donna was kind enough to put a time sensitive note on my order. I received the gift with time to spare. The customer service experience was amazing. I was thankful there was an employee at this company who clearly enjoyed her job and made such an effort to accommodate me. She deserves a raise!!!! Thank you Smart kids planet

Customer service agent Donna Wilson was most pleasant and efficient in addressing my concern about timely arrival of my order. She followed up on my questions promptly and with cordiality. It was apparent to me that she read and understood my inquiries. Thanks to her I will likely order again from Smart Kids Planet!

Our order of the water table was missing the pump. I’ve reached out to the company every way I can and have gotten zero response in a month of trying. This is the worst kind of customer service, order at your own risk.

UPDATE: the pump finally arrived.

Updated 7/11/2025.
When I contacted the company asking to return the item received for a full refund, they supplied the return label right away and have now provided the full refund.

The company is adamant that they use Amazon only as their fulfillment service, and have never sold their items on Amazon.

Original
I ordered an item that I also saw on Amazon, but assumed this what much higher quality as it was three times the price. As it was a gift, I placed the order with Smart Kids Planet. The order came today from Amazon!

***DO NOT ORDER FROM THIS COMPANY***
I ORDERED AN ITEM THAT WAS LISTED FOR $99. IT ARRIVED IN AN AMAZON PRIME BOX!!! I FOUND THE EXACT SAME ITEM ON AMAZON FOR HALF THE PRICE! I'VE EMAILED AMAZON EXECUTIVE OFFICES AND HOPE THAT THEY DISCONTINUE DOING BUSINESS WITH "SMART KIDS PLANET."

I purchased a gift for my grandson and the gift arrived within two days.
I had never used this company before and the customer service and the quality of the gift is AMAZING!!

I recommend this company highly!! My grandson is so happy with his gift.I will use this company again and again!!

They sent cheaper versions of their listed products directly from Amazon. They do not issue refunds and they asked me to cancel my dispute with my credit card after they refused to issue a refund. They also claimed they did not receive my return package even though I have a tracking number and can see it was delivered. I ordered a National Geographic dig kit for $74.59 and received a $12.99 Amazon toy.

BEWARE! This comes is nothing but a scam! I, unlike some others, received my item but wanted to return it. They said they would be sending me a shipping label within 48 hours. That never happened. They promised to send it again. Nothing! And they do not respond to any of my phone calls.

Just a reminder that this is a scam. I've been waiting since December to hear back from Donna. Items are shipped directly from Amazon at a much higher price plus shipping.

Everything I ordered from Smartkids actually came from Amazon so I looked up each item only to find a much cheaper price. Apparently they just resell Amazon and charge folks a hefty price that's well over 50%.

I am going to give a one star review that I have not had my package shipped. I ordered it Sunday and it is now Tuesday evening and no notice regarding shipping. I will be waiting for Donna to get back to me, but due to the other reviews, I have read, I am super concerned. But I will update as soon as I hear back from Donna. It is now 2-19 and I have not yet received any reply from this company. I called them today, 2-19-25 as well as my message from 2-17. I have asked to cancel my order and I have not heard back