Slice Arvostelua 2 336

Does not pick up food in a timely manner. Your food is ready, sitting on a oven but not picked up - in my case sitting 90 min. This happened to me more than once. Use another delivery service.

Use this to order for pickup, avoid delivery. I don’t know who they contract with for delivery, but I have gotten late deliveries more than once. This time they delivered my order to someone else. They are giving me a refund, calling it a an order cancellation. But now I don’t have dinner on a night when I’m not up to going out.

This is the worst pizza I’ve ever tasted. The service was beyond terrible. Please let’s run this place out of Loveland.

2 HOUR FOOD DELIVERY RESTAURANT 10 MINUTES AWAY

Customer service sucks you don't help your customers at all and don't care about your customers at all whatsoever

We ordered from Rehoboth baking company we got the text for the order but that was it. The app didn't register our order it just directed us to other pizza places in the area. We were contacted by Rehoboth baking company saying they had not been contacted by a driver. We had to go pick up the food, Rehoboth baking company remade the order they were great the refunded our delivery fee from slice.

I just received the wrong/incorrect order. I’m pissed. I ordered a dinner not a fish sandwich. I took a pic of my receipt and another from my itemized cc purchase. I went onto the vendors website and looked up my order and it clearly said DINNER not sandwich. Each is prepared differently. The sandwich was a rock between 2 slices of bread. (Business problem not slice), had text back and fourth. No resolution. It’s my problem. Nice customer service when I have the receipts and screen shots of the correct order. To tell you the truth I have no idea how I ended up with slice as the delivery service. I’ll stick with DoorDash and Instacart. If you get the wrong order using slice, I wish you better customer service than I got. 5 times he told me I was wrong. No screen shots, copies to show me, just sorry that I screwed up.

Ordering is easy, even while I’m in a subway station on my way home so I can get delivery soon after arriving. Free pizza rewards works well too and is achievable. Orders arrive on time 90% of the time.

I wish I could give Slice a minus 10! Driver was running late an then said his bicycle had no air so he canceled my order! This was and hour late.when I called they resisted refunding my money! In doing a little research it appears Slice has set itself up as a middle man for delivery and could care less how badly they are screwing over the restaurants that are using them as well as the restaurants customers!I was told by SLICE that they could not call the driver and they could not replace the order the driver canceled..
Then I was told that SLICE only took the orders but that they had nothing to do with the delivery person and I was then told by the restaurant that THEY had nothing to do with the drivers and I would have to talk to SLICE about their drelivery driver.. Also I was told by SLICE that it would take 3 to 4 days for them to refund the money I had paid THEM for the order they canceled! The CS person for SLICE I talked to on the phone offered nothing else and in fact basically hung up on me! Having been a long term customer of Lubranos, I re ordered directly from Lubranos and drove to the restaurant and picked up the order myself after discussing how SLICE had handled this not really doing anything to make the original order RIGHT! No reputable restaurant should be using them or trusting SLICE! UPDATED.....

Such bad customer service that I felt like I was talking to a high school student full of excuses for not doing his homework. I ordered 4 pizzas to arrive at 3:30 pm for a party; they arrived at 12:15 instead. I texted with a Slice rep for nearly an hour who claimed the restaurant wasn’t answering their calls so they couldn’t resolve the issue. I then called the restaurant (their phone seemed to be operating fine!) and resolved the issue in 5 minutes. Slice refused me a refund, credit, or any other compensation for wasting my time and energy. I could have walked to the pizzeria, ordered, waited, and made it back home in less time and with less headache.

UPDATE: Slice reached out to me to offer a 30% refund for my negative experience, which was greatly appreciated and prompts me to improve my review from 1 to 3 stars. I hope they will begin doing this proactively with customers whose expectations are not met.

I initially rated the service a five, but I just received notification that they charged me an additional six dollars without my consent for something. So at this point I wouldn’t consider them trustworthy.

When ordering it gave me a delivery window of 30 to 45 minutes after over an hour I went into the app and used the chat feature and they responded with my eta should be another 10 to 15 minutes. My order didn't show up until 2 hours after I ordered it. My food was cold. They were going to just leave it at my front door. Didn't even ring the doorbell until I step out my side door as they were walking away. I will never use them again

My family order pizza and our pizza did not get delivery and no delivery our pizza, we call and the worker said we did not give any tip. We use this many times and my family always give a tip.

HORRIBLE COMPANY!!!! I used them 3 different times and the last time was my last straw. The first time I ordered, the driver didnt give me my whole order. The second time I ordered, I received my order plus someone else's order. This third time - they let my food sit for 45 minutes and I had to pick it up myself while I STILL PAID a delivery fee and left a tip for the driver WHO NEVER PICKED UP MY FOOD. AWFUL COMPANY!!!!!!!!!

Very bad esperience.....first couple delivery great.....after that they start delivery garbage....never again

Service fee reasonable with no delivery fee with food prices without an increase from in restaurant prices. Used “help” to change delivery time and got a live chat person (Frank) who called the restaurant with the change while I was on the chat. Much appreciated.

Tonight I ordered pizza & a salad from my favorite restaurant Massimo's in Norwalk. I normally pick up my order but tonight I was exhausted & prompted to have my order delivered from Slice. My order was sitting outside of my condo on the floor for who knows how long. I was never notified my order was delivered by the driver, if i didn't track on my phone i would have never known my food was delivered! It was sitting outside for 20mins!! Terrible service & poor reflection on Massimo for using such a sloppy delivery service!

Horrible experience, Used an online ordering system for a pizzeria that I love, not realizing that the system was SLICE. Get notice from the driver that he is at my office with the food. I go out front and no one. we begin texting back and forth and he keeps insisting that he is there and I'm telling him I'm outside and he is not there. Turns out he is standing in the rear of my building next to the dumpster rining a warehouse beel we don't use because we never get warehouse deliveries and there is a sign on the door that says all deliveries need to go to the front. By the time I got the food it was already getting cold and I paid so much extra for their horrible service. NEVER AGAIN!

Orders always delivered on time, sometimes earlier. My orders are always correct; pizza is nice & warm upon delivery. I like the minimal fees charged for delivery.