Slice Arvostelua 2 336

Love the app, great pizza and other food items offered, very convenient

A varied menu, something for everyone. We ordered a delicious pizza with quality toppings and great flavor. It arrived on time. 5***** .

I was charged $68 for an order that was never delivered. When I called customer service, the phone literally rang for over an hour with no answer. I then used the chat feature to explain the situation and request a refund. Instead of resolving the issue, they removed chat access from my account and told me to call support — the same number that no one answers.

What makes this worse is that they clearly received my message through chat, still charged me anyway, and falsely marked the order as “delivered.” Extremely frustrating experience and terrible customer service. I will be disputing the charge with my bank.

I placed an order through Slice and selected delivery because I do not have transportation to pick up the food. During checkout, I was prompted to leave a 15% tip for the driver, which confirmed to me that my order was being processed as a delivery order. At one point, the app also showed that it was looking for a driver.

After placing the order, the app showed my food was available for pickup instead of delivery. I contacted Slice customer support immediately and explained that I selected delivery, not pickup. At first, I was told the order was placed as pickup. Then after I pushed back and explained that I tipped a driver and had no way to pick it up, support asked for my address to see if the restaurant could deliver.

After checking, they told me the restaurant had no drivers available to deliver the order. When I asked for a refund, I was told they could not refund me because the food was already ready for pickup. That is not fair because I did not place the order expecting to pick it up. I selected delivery, tipped as if it was delivery, and the app indicated it was looking for a driver.

Slice support eventually acknowledged that they understood I intended to place the order as delivery, but still did not offer a refund, credit, or real resolution. I was left with food I could not pick up and money spent on a service I did not receive.

This was a very frustrating experience. Slice needs to improve its ordering system and customer support process so customers are not charged for orders they cannot receive because delivery was unavailable after checkout.

Customer support is pretty much nonexistent. App is glitchy, and you will not get a response if something goes wrong. Just use the other apps.

Ordered a pizza from my regular place. The pizza never arrived. Tried multiple times to get someone on the chat option for help with no responses. The phone number provided would ring 6 or 7 times and then a prompt would come up saying the number isn’t available at this time then hung up on me. Still no response, no refund, no nothing. It’s like slice just took my 27 dollars then vanished.

Absolutely terrible, I ordered food over an hour ago they charged me twice and when I called the restaurant to confirm when I’d be receiving my food they said they never received my order. I tried to call both numbers listed for slice and neither worked and tried to go through the app to get help and haven’t gotten a response yet.

This app is not good! They are not reliant and their customer service response is non-existent. If you are looking to order from a business who uses this app I would suggest you call the business directly.

I ordered for a delivery and didn't even get a confirmation from the store. Over 2 hours. Have been in the apps help chat for 30 minutes and can't even get anyone to answer the phone.

App is nice until you have an issue then customer service is a black hole where no one actually works or responds to you.

Chat line and customer support is non responsive so if there is an issue with your order…you are on your own.

Slice makes it easy to order up a pie. If it’s for my regular Friday night pizza at home or out of town looking for the best options, the app makes it easy. 10 out of 10, would recommend.

On the whole Slice has been a convenient way to order pizza & pasta from our favorite local place, Trio.

Yesterday, I received a notice that our order was in-progress. Except, we didn't order anything. I called Trio, who then called Slice. I got a callback within minutes & they resolved my issue.

Apparently, I had joined with my Google account rather than a login/pwd combination. Someone compromised my Google account & ordered pizza against my credit card. I have since added Authenticator to all my Google accounts to prevent a recurrence. Thanks to Slice for pointing out this security hole with Google.

I couldnt figure out how to redeem my free pizza. So I messaged support, and they credited my order. Thank you slice

What I noticed about the app they charge you a fee you also pay a delivery fee and they also collect the tip the best thing to do is just call the restaurant or the place you're ordering from to avoid extra fees. I ordered from New York pizzeria which is less than 3 minutes away from my house

Great communication. Easy to place an order.

The food is always amazing! I haven’t had one bad tasting dish from this place

The app was easy to use but even better I was able to call to change something and they were extremely accommodating. Food came on time, was hot, large portion and taste was great. I’ve tried the pizza and eggplant parm

I had ordered through slice on my way home from a road trip and unfortunately got into an accident and knew I wasn’t able to get my order. Everyone through slice was great and helped me cancel the order and get me a refund.

Ordering is easy and if you make a mistake or there is a problem they always are quick to fix it or take care of the issue. Love the app