On the whole Slice has been a convenient way to order pizza & pasta from our favorite local place, Trio. Yesterday, I received a notice that our order was in-progress. Except, we didn't order an... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
What I noticed about the app they charge you a fee you also pay a delivery fee and they also collect the tip the best thing to do is just call the restaurant or the place you're ordering from to avoid... Näytä lisää
Yritys on vastannut
A varied menu, something for everyone. We ordered a delicious pizza with quality toppings and great flavor. It arrived on time. 5***** .
Yritys on vastannut
I was charged $68 for an order that was never delivered. When I called customer service, the phone literally rang for over an hour with no answer. I then used the chat feature to explain the situati... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Slice is the best way to order from and support local pizzerias - it's the only technology platform that partners with local pizzerias to make ordering authentic, handcrafted pizza easily accessible to people in over 2,000 cities nationwide. The Slice brand also empowers local pizzerias with the tech and data to compete with big chains while making delicious, authentic pizza easy to order.
Yhteystiedot
902 Broadway, 19th Floor, 10010, New York, Yhdysvallat
- 8889749928
- support@slicelife.com
- slicelife.com
3,2
Keskitasoinen
2 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
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Support local businesses and great tech support
I love to support local businesses, and the app is very user-friendly. I had an issue with my last order that was resolved within five minutes via a text chat with a support rep. Way to go, Slice!
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hey Sara! Thank you for taking the time to share your experience with us! We’re glad to hear you enjoy using the app and appreciate how it helps you support neighborhood pizzerias. It’s also great to know our support team was able to quickly step in and take care of your recent concern. We truly value your feedback and look forward to continuing to provide you with a smooth and reliable ordering experience.
Really???
The driver who delivered my order just handed me the pizza and didn't say a word. I said thank you very much and got no response. Very unprofessional which is very unlike Slice. The drivers always go above and beyond and are friendly to boot. I guess there's a bad apple in every bunch.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hi Margaret, we’re sorry to hear about your delivery experience. We expect drivers to be professional and friendly, and we’ll share your feedback with the restaurant and delivery team to help improve future orders.
Great response to replace preferences
Great response to replace preferences, quick to act.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Thank you for the review! We’re glad our quick response and flexibility met your expectations.
We ordered from SoCo via Slice because…
We ordered from SoCo via Slice because I eaten there last summer and had enjoyed my meal. Our order was taken accurately, and our food was delivered quickly. It was delicious.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hi Kb! Thanks so much for sharing this great feedback. We’re happy to hear your SoCo order was accurate, delivered quickly, and delicious. It’s always great when a favorite spot lives up to the memory. We appreciate you choosing Slice and hope you enjoy many more great meals!
Have used the app for local pizza for…
Have used the app for local pizza for about three years now. Use it in NJ FL and KY. Always good local shops and appreciate the opportunity to support local business.
Choose a shop that has their own delivery people to ensure local street knowledge and efficient delivery. Some shops relying on third party delivery cant ensure fast hot delivery.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Slice makes ordering pizza super easy!
Slice is super easy to navigate, and their customer service is excellent—prompt and genuinely helpful! It’s my go-to for ordering pizza (and other Italian food) from great local spots. And I love the perk of earning pizza points to redeem for a FREE pizza 🍕
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hey Mysia, thank you so much for the kind words! We’re thrilled to hear you find Slice easy to use and that our customer service has been prompt and helpful. Supporting great local pizzerias while earning Pizza Points for a free pie is exactly the experience we aim to deliver. Thanks for choosing us as your go-to!
must say,tis the best food I had around…
must say,tis the best food I had around this county.trying pats or Geno's I bet main street would be top notch!
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hi Robert, thank you so much for the great review! We’re glad you enjoyed the food and appreciate you sharing the love, sounds like you’ve got excellent taste. We hope you continue discovering top-notch spots with Slice.
I’ve always had a really great…
I’ve always had a really great experience using this app to connect myself to local pizza, places and other restaurants that are on the app whenever I have a problem, I reached out to them. They get back to me immediately and they’ve always solved the problem.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hey Elizabeth, thank you for the kind words. We’re really glad to hear you’ve had consistently great experiences and that our team has been able to help whenever you needed support. Connecting customers with local restaurants and providing reliable assistance is exactly what we strive for, we truly appreciate your support!
freezed my account without any reason
I opened my saving account in it. also using their credit card. But then one day they freezed my account without reason. when i asked for the reason, they simply said we also don't know the reason.
I simply closed my saving account also credit card instantly.
GUYS STAY AWAY FROM THESE Small Finance Banks. ThEY ARE NOT SAFE AT ALL.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hi there. We’re really sorry to hear about this experience, and we understand how concerning that must have been. An account being frozen without a clear explanation is not how we aim to support our customers, and this does not sound right. We’d like the opportunity to look into this further, so please reach out to us at feedback@slicelife.com with your account details, and we'll take over.
Pickup communication was terrible
They gave me pickup times. They didn't even call in the order by then.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hi Jonathan. We’re sorry for the frustration this caused, providing pickup times before an order is properly placed with the restaurant is not the experience we want for our customers. We’d like to look into this further, so please reach out to us at feedback@slicelife.com with your order details.
I ordered a house special was supposed…
I ordered a house special was supposed to be pepperoni and ham mozzarella cheese olives and bell peppers when I got it nothing but olives and bell peppers with no pepperoni and very little ham and no cheese!!!!! WTF
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
We’re really sorry about this experience. We’d like the chance to make this right. Please reach out to us at feedback@slicelife.com
with your order details, and our team will be happy to look into this and help resolve it for you.
Ordered food
Ordered food from Prima Pizza through the slice website. Ordering was simple with no issues. Food was delivered earlier than my scheduled time. Food was hot and delicious. Great experience all around.
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Thanks for the 5-star review! We’re happy everything went smoothly and you enjoyed your order.
Customer service was great when it came…
Customer service was great when it came to canceling my order that took over 3 hours. DO NOT TRUST THEIR WAIT TIMES. I learned my lesson trying to feed my wife & 3 year old toddler. Even the my newborn son was PO'd at the waste of time and no ability to make it right.
27. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hey Eric! We are so sorry to hear about your recent delivery experience. This is not the service we strive to provide, and we would like to revisit your case and check what happened, as well as give you credit for the trouble & inconvenience. Please share your order & account details via email at feedback@slice.com so we can further follow up.
No Order at the Shop. Questionable Now.
Used Slice quite a few times recently, and smooth every time. No complaints…until today. Ordered through the app, went ok, but no “confirmation” or “ETA”.
Went on chat with rep, assured me all ok now, gave an ETA. Went to the shop, no order. They didn’t know anything about how to correct it. I had to reorder in person and wait all over again, and pay again. I called the Slice customer service number. They were excellent. They said I would get a refund within two days. Now I am very doubtful about using the app again. I will probably just call in the order.
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Thank you for taking the time to share your experience. We’re really sorry for the frustration you ran into, that’s definitely not the experience we want for our customers. Your feedback is important, and we’ll be sharing this with our team to help prevent this from happening again. We truly appreciate your past support and hope we can earn back your confidence.
Been using slice for years with no…
Been using slice for years with no problems. No hidden fees and cheaper than using door dash. Refunds promptly. Like the ease of using it. Can't blame an app if the person delivering is the problem.
26. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
We're glad you like it Ashley! Thank you for the positive review and for supporting local pizza through Slice.
I will not be using slice again
I will not be using slice again. I placed an order. I called several times over a 4 hour period, and the driver stated he delivered the order, he did not. Why would I call several times if I got it. Slice would not give me a refund...$51! Merry Christmas to me!
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
We’re very sorry to hear about this experience. We’ve located your order, and our team is actively reviewing what happened. We’ll be following up with you shortly to help get this resolved. Thank you for your patience, and we truly appreciate you bringing this to our attention.
I would give negative stars
I would give negative stars if it was an option. We ordered a pizza and it took 2 hours and 20 minutes to be delivered (cold) I contacted Slice to get a refund and the customer service person offered 25% that didn't even cover the tip. Do not use this service.
21. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hi Dan, we’re really sorry to hear about your experience and understand how frustrating a long, cold delivery can be. That’s definitely not the service we aim to provide. We’d like the opportunity to look into this further and make things right, please send your order details to feedback@slice.com, and our team will review what happened and follow up with you directly. We appreciate you bringing this to our attention.
Second time using Slice, it's okay
Second time using Slice, both times my order was delivered much later than originally quoted. The first time I was a bit disappointed as the food was not very warm anymore. This time however, the customer service was quick to respond and correct the issue. I was satisfied with their resolution. I would give them another chance, but they only have 2 of my local pizza shops available, that really is a turn off. I requested for more to be added.
21. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hi Brie. Thank you for taking the time to share your experience. We’re sorry to hear about the delivery delays and understand how disappointing it can be when food arrives later than expected. We’re glad our customer support team was able to step in quickly and resolve the issue for you. We also appreciate your feedback about restaurant availability, expanding our local shop selection is something we’re actively working on. Thank you for your 4-star review!
Extremely happy
Extremely happy! Customer service was excellent. I put in a huge order for a party I was having, I got it all finished and then realized I forgot 1 item. I figured I was out of luck but took a chance and tried the “Chat”. The response was a matter of a few seconds and I was taken care of with zero issues. I ordered through Pizza 7 in Saratoga. They were excellent as well. I asked for my delivery to be at 3:00 and they literally showed up at 3! The food was hot and as always, delicious!!
21. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
Hi Yvette! We’re absolutely thrilled to hear this, thank you so much for sharing your experience! It’s great to know our customer service could help so quickly and seamlessly, and that everything arrived right on time, hot, and delicious for your party. We’re truly grateful to be here connecting customers with their local pizza places, while also helping support and strengthen those local businesses through our service. Your kind words mean a lot to us and perfectly reflect what we aim to do every day.
Never got our food
Never got our food! $50 Worth of pizza. Try to call they dont speak English!!! Never ever again
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Slice
We’re very sorry to hear about this experience. We’d like the opportunity to look into what happened and help make this right. Please reach out to us at feedback@slicelife.com with your order information, and our team will be happy to review the details and assist you.
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