Slice Arvostelua 2 336

Customer service rep Rosie Q was excellent and did all she could to help resolve the issue she deserves 5 stars...the delivery driver was terrible took almost 2hrs to deliver a pizza 10min away cause he made multiple stops needless to say the pizza was inedible definitely will order from slice again but will just pick my own food up because there is no regulation on the drivers

Had an issue with my pizza spot that left me without part of my order. I ordered online for pickup. They were busy, and forgot to give me part of my order, honest mistake. I didn’t realize until I left and I didn’t want to go back. I called the pizza shop and they said they couldn’t refund it, that I’d have to go through Slice. I was a little annoyed and my expectations were low; I was either gonna make the trek back or say screw it. But the owner assured me it would be easy to deal with Slice. What a breeze! Couple of texts and the refund was completed. Very happy with my experience.

Order was to be delivered by 630pm. Wasnt delivered till 7pm. Not acceptable. Live 5minutes from the pizzaria. Not gonna order from there fpr alomg while.

I ordered a pizza from Low Brow for the first time after getting the app, and when I went out to my car to go pick up my pizza, it was totally dead with no way to quickly get it recharged. So I called Low Brow right away to cancel the order, and she kindly said she would look into getting my money refunded that I had paid through Slice. Thankfully, she was able to do that and I also received a kind confirming message from Slice to that effect, so I was very thankful.

The Slice app is great! Had an issue with a very late delivery and I was able to chat with the app and cancel the order easily.

If I could give 0 stars I would. I’m done with this service. 60-90 minute delivery times when the restaurant says 30-40 or less. I have tracked my deliveries and even contacted the restaurants who confirmed my order sat for over 20 minutes at least. Have NEVER gotten hot or even warm food with their delivery. I’ve learned my lesson. You get what you pay for with “discount” delivery and they disappoint EVERY TIME. Be warned. Pay an extra few bucks and just Door Dash if you need delivery. They SUCK

Extremely disappointed with Slice Delivery. After placing my order, I was never notified that there was no driver available. Instead, my food was prepared and left sitting at the restaurant getting cold while Slice waited—without any alert, update, or option for me to cancel.

When I contacted customer service, I was told they would not refund the service fee already charged to my card, even though the delivery failure was entirely on their end. What made this worse was being told that the fee would be “donated to local pizzerias” without my consent. That is not an acceptable substitute for a refund, nor should a company decide how to use a customer’s money after failing to provide the service.

Lack of communication, cold food, and refusal to refund fees for a service that wasn’t delivered properly is unacceptable. Supporting local businesses should not come at the expense of transparency or basic customer service. I will not be using Slice again.

Uncle Rico’s, the best!

My tuna fish sandwich was delicious; I would highly recommend getting one from Tony's Pizza."

Well, I moved here 1986 found the Rudy near me. We had celebrated reception for us wedding day September 1987. Went there many times. Now, Rudy replaced them. The dinner and Lunch was delicious.🌺

If I am rating Slice, I love the app! The place I ordered from messed up my order though. I contacted Slice and they were able to get in touch with the restaurant and refund the portion of my order that was messed up. The app is user friendly and I like the incentive of a free pizza! I gave 4 stars mainly because I wish there were a few more options for places we frequently order from.

I ordered a pizza online with a specific request to text or call when it arrived at the door. I also posted a note on my door in large print repeating that request. The delivery person ignored that very simple request, simply left the order on a chair on the porch, on a very cold night. The driver did not contact me and left.

I kept waiting for the text or call, and finally called Slice, since it was 20 minutes overdue. I was asked if I'd "looked outside to see if it was on my porch." Why would I look outside when I had every right to expect I'd be alerted by the driver? Sure enough, it was outside (in very cool weather) and the pizza was totally congealed & not worth eating.
Slice offered to refund only a portion of the order (even after I escalated the complaint). In other words, they expect me to pay an amount of money for their incompetent and poor service.
I strongly recommend any company using Slice for deliveries should seek another delivery service. The incompetent "service" they offer reflects poorly on the companies using that service. I wish I'd ordered from another restaurant.

The customer service was incredibly responsive, warm, and most of all, lightning-fast. It was really clear to me that their team works very hard. They got to me 3 minutes after I emailed them, at most. It can’t be easy to be on the case so quickly, hitting the ground running, for so many customers at once. And yet, they made it happen. I really appreciated their help!

Ordered on slice. Order clearly stated meat on only half the pizza—they put it on the whole pizza. Disappointing for the vegetarians in the crowd. Also chatted to change the order which they assured me would be “no problem” but change didn’t get communicated.

Great prompt service

My order is always correct and delivered on time. Had a question once and it was answered quickly via app. This app makes it so easy to order from my favorite pizzeria.

Honestly I can't fathom what people are complaining about. I had an issue with an order that I myself caused and the customer service representative I dealt with was INCREDIBLE! Truly. She was expeditious with a resolution and personable to boot.

We had a problem with our ordering with Slice and we sent them an email not expecting to hear back. Within minutes they sent a personal reply that put out the fire that fast. No company is without fault but to take care of that fire in minutes, you won't find that with the competition.

I used this service twice and will never consider using again.
First time, my order was 1 hour and 45 late. Second time, I ordered pick up, to avoid delay.
The order showed ready for pick up. The restaurant was closed.
When I reached out to customer service I was asked if I went to pick up my order outside business hours. Are they for real??? Instead of apologizing..."we cancel the order and a refund was issued". Thanks for ruining a birthday party. Maybe time to evaluate your customer service crew?