Simons Arvostelua 

My initial experiences with La Maison Simons were very positive but the latest fiasco with the delivery of my online order and complete lack of follow up by customer service points to an organization that has not kept pace with the importance of managing delivery logistics. It also clearly demonstrates that any Holiday shopping will be 100 unreliable. Too bad, had high hopes, but I will no longer do any of my shopping with Simons after this experience.

Five Stars for In-Person and Online Shopping! Having shopped online and at our local Simons retail location for clothing, linens, housewares and more, I find that the quality of the products they sell is generally quite good and meets with my relatively high expectations. Retail service is great, items are returnable, delivery (for online items) arrives at my door. I will continue to shop with them and will update my review if at some point it becomes warranted.

Easy 5 stars and much more ! Great choice, great prices, great quality and amazing client service ! One of my absolute favorite store.

Clothes were great, but delivery was terrible. It was meant to be from a professional company but it was just a random car and they left it in the visitor parking area by a sign for our 100 unit townhouse complex. Address and instructions were clear, but since they offer free delivery, maybe they just hire anyone with a car. Too stressfull for me, wont buy again.

J’ai commandé deux meubles sur le site de la marque Maison Simons. Première chose, la livraison est en surplus, 25$ par meuble, alors que le livreur laisse les colis (très lourds) dans la rue sans monter les escaliers qui mènent à mon logement.
Deuxièmement, les deux meubles sont arrivés abîmés ou cassés. Il manquait des vis pour monter un meuble.
J’ai contacté le service client par mail, mais je n’ai jamais eu de réponse. Cela fait plus d’une semaine.
Je suis assez déçue, pour le prix payé du service rendu que ce soit pour la livraison ou le service après vente.

Excellent service de la part de Dominique, courtois, dévoué, toujours au devant de mes besoins. Succursale Anjou, rayons de I FIV. Merci Dominique pour ton assistance, ce fut très apprécié.

I bought some orange towels. It's only been 3 weeks and there is a tear or area that has unraveled on the towel after 3 washings. Walmart towels are better quality!

La qualité moyenne des vêtements est bonne et le service en magasin est très bon. Par contre le système membre et cadeaux est mauvais et le service à la clientèle en ligne et téléphonique, très mauvais. Dommage mais Simons a perdu de son lustre.

Excellent service, merci beaucoup Domenico! Bonne journée!

Amazing milkshake and super kind employes!!!! recommended!

The milkshake was delicious!!! recommended😆

Simons has very fashionable merchandise. I love shopping here because they are a Canadian company. Ms. Salinas was very helpful in the lingerie department. She answered all my inquiries and helped me find my size including PJ's, bra's and socks. I find her very knowledgeable where every thing is. This shows care for customers. Very rare to have this days.

Ms. Salinas was very friendly and approachable. Thank you for making my shopping experience complete.

J’ai passé des commandes sur le Web des articles en soldes pour la maison, Simons des articles en soldes ce n’est pas des achats importants pour eux. Les commandes s’annulent tout seul par leur système mais au moment de la commande, il apparaissait en inventaire en plusieurs magasins. Le service Web ne peut pas prendre la marchandise sur le plancher pour le faire monter au service à la clientèle. J’ai beau parler avec des superviseurs ils sont toujours très désolés pour être désolé, la Maison Simons ils sont excellents. Ils sont désolés à propos de tout. L’expérience client n’est plus la même depuis que le président Peter Simons a quitté. Ils prennent les clients pour à qui , il y en a des bien plus gros que eux qu’ils ont fermé les portes parce qu’ils ne donnait pas de service. Attention à vous Simon.

I want to start this review off by saying that I absolutely love Simon's. The selection of clothing for men, the discounts during their sales, and the entire experience is premium from start to finish.

Unfortunately, however, in the last few weeks I've found their customer service team go from super responsive and helpful to abysmal. I frequently don't hear back about order inquiries and have to phone their team to get support - something that was never an issue a few months back.

Furthermore, they've just started to ghost me entirely on order statuses which I find increasingly frustrating and has begun to impact my overall view of Simon's. I want to love them, but the lack of support or 2-3 hour phone wait times makes it extremely difficult.

Placed an order. Confirmed the address however when received an email confirmation - noticed that unit number all of a sudden missing. It took me 3 emails and 5 hours on calls (45-70 min) holds to get ahold of them only to find out that they are unable to fix the problem?!!!
Called visa to cancel the order.

I made a return that was received nov.11th. The return has been pending until today. I called in and was told it "must have been forgotten". I received my refund after the call. Unfortunately, when I asked for the issue to be escalated to find the cause of my refund being forgotten I was told they do not have time. I think missing refunds should be a priority as there could be a system error. Its a pretty big deal for customers not to get their money back until they remind the store.

No customer service available, at all. My rewards amount disappeared from my account for no reason and they have not answered email, phone, chat, social media, anything. So they somehow misplaced my rewards and couldn't be reached to restore it. Not shopping there anytime soon again. They're going The Bay way.

I LOVE this department store! So refreshing to have a store like this open since we lost Sears and the Bay. Many of the clothes and items are sustainable, and the company itself is eco-friendly, and price points are very reasonable for today's over priced market. Excellent quality clothing, and the customer service is impeccable! They also have the nicest boxes and even the online purchases are packaged aesthetically! Highly recommend this Canadian store with products and designers that are also Canadian made and sustainable! Can't wait to go shopping here again!

Customer service is basically unreachable, my partner ordered a gift for me for Christmas and we realized it was going to the wrong address so we tried to call, email, chat and no one was responsive, and all we needed was to change the address. When you reach out to a store, the phone line cuts off. I have worked in customer service for over a decade and I have never seen something like this from a big name department store. This is actually ridiculous.

I recently ordered 2 clothing items from Simons. Both of them were not of the best quality. 1 item was extremely baggy with a peculiar turtleneck and the second was a boxy cardigan, it sat at a very awkward place just below the waistline and was poorly sewn so I chose to return them. Upon submitting my returns, I was charged a 20% RESTOCKING FEE ....unheard of, what is wrong with this company? Never buying another item from Simons again.