Simmi have been a favourite of mine for years. They have the best styles, quality and price. I ordered the Kitty Tan Wedge Heeled Sandals for my trip to Lake Garda (last minute) however, I... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Je suis très satisfaite de la livraison qui est arrivée dans les délais indiqués. De plus, les communications avec simmi ou le transporteur sont très simples et efficaces. Concernant, les chaussures... Näytä lisää
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Bought a pair of platform sandals and they have completely tore my feet apart. The most uncomfortable shoes ever and you can’t even leave a review on their website to warn other buyers.
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Tutto bene! La prima volta c'è stato un'errore nel ordine ricevuto, hanno fatto subito il rimborso, assistenza cliente veloce ed efficace! Qualità è ottima, mi piacciono molto le scarpe!
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
SIMMI London is a global fashion and footwear brand with over 15 years of inspiring women through trend-led, luxury-inspired designs at accessible prices. Loved by celebrities, influencers, and a community of over 2 million followers, SIMMI has built a loyal global following through its distinctive style and original collections. Since 2016, we've collaborated with leading personalities including Mary Bedford, Emily Miller, and Tasha Ghouri. Our mission is to empower women with confidence, bridging the gap between aspirational fashion, exceptional quality, and affordability while continuing to grow the global #SIMMIGIRLS movement.
Yrityksen kirjoittama
- About Us
- SIMMI LONDON is an online, dynamic and social brand specialising in ladies fashion footwear. The way we engage with our customers and the energy we project is reflected in the driving force behind the success of the brand. New lines are added every week. Shop for the latest styles now at simmi.com Find us on Instagram @simmishoes #SIMMIGIRL and TikToK @Simmishoes
- Customer Enagement
- Our Customer Service Team are dedicated to resolving and answering all queries as quickly as possible ensuring you have the relevant information you requested. Whether it is regarding a delivery, product information or general queries we are happy to help. Our customers are valued and what you think of us is really important in order to improve our service and shopping experience .
- Promotions
- Watch out for regular competitions and giveaways on our social channels and the opportunity to win. You can also sign up to our newsletter and claim 15% off your first purchase. Students can also get a 10% discount.
- Delivery
- We deliver worldwide with leading global courier partners, offering a wide range of options to suit your requirements and needs. Please refer to our Delivery page on our website for further information.
Yhteystiedot
Unit 10 Prospect Business Park, Langston Road, IG10 3TR, Loughton, Yhdistynyt kuningaskunta
- hello@simmi.com
- simmi.com
3,7
Keskitasoinen
9 t. arvostelua
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Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 73 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Avoid
Avoid , i bought a pair of shoes and they sent a small size.I returned it but Simmi refused to refund my money or exchange the shoes for a fitting pair. Worst Customer service ever. It was my first and last purchase from Simmi,terrible customer service. Buy at your own risk especially on line.
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer
I sincerely apologize for any inconvenience this situation may have caused. After reviewing your order details, we noted that we received your return 24 days after the delivery date. Unfortunately, all customers are made aware that returns are to be made within 14-days of receiving their item(s). We offered the customer to send these back to them, as our returns team are not able to issue refunds for overdate returns.
Thank you for your understanding.
Sincerely,
SIMMI TEAM!
I ordered twice and my order never…
I ordered twice and my order never arrived. They are liars and will not refund my money, it is £70! They are irresponsible and a shame on your company! For these people even 1 star is too much! Shame on you!
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer
I sincerely apologize for any inconvenience this situation may have caused. After reviewing your order details, we noted that on Saturday, April 26, 2025, the tracking indicated that the item was retained due to an attempted delivery at an inaccessible address. Subsequently, delivery was redirected to your designated collection point on April 28, 2025, and it is now available for you to pick up. Please be aware that we can only initiate refunds once the tracking status changes to 'return to sender' and our team has received the item in our warehouse; only then can we process your refund.
Thank you for your understanding.
Sincerely,
SIMMI TEAM!
Amazing customer service
Amazing customer service. So helpful !
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
MAI PIU'
Ho ordinato un paio di scarpe che dovevano arrivare dopo massimo 5 giorni , ma sono arrivate dopo 2 settimane circa. Avevo specificato di lasciare le scarpe in un punto specifico qualora non ci fosse stato nessuno a casa ma questo non è avvenuto e quindi il corriere le ha lasciate alle poste. Vado alle poste per ritirare il pacco e scopro di dover pagare un extra per le tasse doganali e postali. Alla fine decido di fare il reso dato che le scarpe non mi servivano più, a causa del notevole ritardo nella consegna, ma non posso farlo perchè dovrei pagare da sola un corriere in quanto loro non coprono le spese per il reso internazionale. MAI PIU'.
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer
I apologize for any inconvenience this may have caused. We would like to inform you that due to Brexit, all EU countries will now have to a customs fee which is set by your local customs office, unfortunately, we are unable to tell you how much this will be. For more information, you will need to contact them directly.
It is mentioned on our website about customs charges, Please be aware of your local customs and taxes charges due to the United Kingdom Leaving the European Union as of 31st Dec 2020 and at the checkout.
This would be the local courier, further details/customs fees would be required in order for them to clear the customs entry and for the parcel to be on its way to delivery.
Please follow the instructions they emailed you in order to receive your package. Please note that the customs fees and thresholds are set by your local authorities for international imports, we wouldn't be able to advise regarding this. We can only recommend for you contact the local customs office as they will be able to provide more information regarding this.
We regret any inconvenience caused and would like to thank you for understanding.
SIMMI TEAM!
AVOID!!!
AVOID!!!! Sham of a company made a order on the 5th of May was meant to come next day which it never . I wrote an email on the 9th for someone to tell me that someone would contact me they never on the 14th I contact them for them to tell me it's been delivered. They've left my parcel outside for anyone to see its been stolen. I've reported to the police and got crime reference and there still refusing to resolve my issue I would avoid at all costs!!
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely apologize for any inconvenience this situation may have caused. We have investigated the matter, and according to the courier, the package was delivered to the address specified in your order confirmation. Our agent requested that you send us a report with the delivery address; however, the address you provided differs from the one in the order confirmation. Please be aware that our agent and the courier will only proceed with further investigation if the address aligns with the order confirmation. If you wish to continue addressing this issue, kindly provide us with the downloaded report that includes the requested address as mentioned in our initial email.
Thank you for your understanding.
Best regards, SIMMI TEAM!
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Paid for next day delivery and not…
Paid for next day delivery and not received it. Not happy as I pay for next day delivery for a reason.
Terrible service
4. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Valued Customer,
We sincerely apologize for any inconvenience this situation may have caused. Unfortunately, our next-day delivery service is available only from Monday to Friday, with a cut-off time of 5 PM. As your order was placed after this time, it was shipped on the next business day.
ORDER DATE AND TIME: May 3, 2025, at 10:31 AM.
Please be aware that orders made over the weekend and on public or bank holidays will be dispatched on the next working day. If an order is placed on a public or bank holiday, you may experience slight delays in delivery.
We have reviewed your case and found that you missed your delivery on May 6, 2025. Please arrange for a re-delivery using the link provided in the email sent by our agent this morning.
We appreciate your understanding and apologize for any inconvenience this may have caused.
Best regards, SIMMI TEAM!
I’m a customer in the United States who…
I’m a customer in the United States who mistakingly ordered UK sizes. The Simmi team corrected this prior to shipping, and handled it exceptionally well. Thank you!
21. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
very poor quality shoes
very poor quality shoes. materials have left my feet cut up, even the trainers caused under foot blisters and inability to walk in them. Would not buy from here again.
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Poor quality Poor customer service
I ordered two pairs of heels from Simmi, both pairs cut my feet up to the point they are now scarred - due to poor quality materials and poor manufacturing. Customer service had no response other than it's not our responsibility that the shoes damaged your feet - terrible quality and even worse customer service. I have purchased many shoes over the years but will never do so again.
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely apologize for any inconvenience this may have caused. Please note that these shoes are crafted from soft fabrics, not harsh materials. It is important to understand that not all shoe sizes will fit every individual perfectly.
We cannot be held responsible for any loss or damage resulting from wear. As indicated on our website, we only provide coverage for products that are defective or damaged. Your statutory rights remain intact and are not limited in any way regarding personal injury claims arising from our products.
We are committed to adhering to all relevant regulations and laws, including securing any necessary customs, import, or other permits required for purchasing goods from our site.
We do not make any guarantees and accept no liability for purchases made through our website.
Thank you for your understanding, and we regret any inconvenience this situation may have caused.
SIMMI TEAM!
EXTREMELY POOR QUALITY OF SHOES AND…
EXTREMELY POOR QUALITY OF SHOES AND APPALLING CUSTOMER SERVICE
I wore gold heels to a dinner which I went to via a car, sat for 3 hours and came back via a car. These heels are my usual height of 4-5inch, gold in colour and have diamonte strip around all the straps - so they are pretty glam heels which you can only wear to an occasion.
After one wear, the diamonte strip was hanging off over my toes.
I contacted customer service within one week of purchasing the shoes, via email to request a refund. I did not receive a response and followed this up again via email, to which I received a response advising they'd like to see a pic, I sent a pic the same day. THEY DID NOT STATE that they cannot process a refund AT THIS POINT. I sent a pic and awaited a response. 1.5 weeks later, I received no response therefore I followed this up. I received a reply the same day advising they will not process a refund because it has been over 14 days!
1- I have an email delivery receipt of contacting customer service requesting a refund, sent within 1 week of wearing the heels ONCE.
2 - They stated that any faults after 14 days of purchase are not refunded - I REPEAT - any fault after 14 days or purchase is not refunded. I have never heard of something so absurd! This is not wear and tear after months or wearing. This is a fault in the heels within the first week of purchasing and within the first wear. This alleged policy basically means they only guarantee their shoes for a period of 2 weeks and anything after this if your shoes are faulty they do not care. Considering these are not daily shoes they sell, but actual occasion wear heels that you would barely get 1 wear within a 2 week period to even notice a fault.
3. IF they allege that I only contacted them outside of the 14 days period (which is not true) however if it was, then why did customer service continue to ask me for a picture, review the picture, not respond to me, then finally reply to say it's been over 14 days? Surely, if it has been over 14 days from the first contact I made to them, then they should have stated that THEN, and not asked me for pictures. This has now been going on for almost 2 months, to then be told I cannot receive a refund.
The quality of heels now at SImmi London is ridiculous an their customer service is appalling not to mention this alleged policy of not returning FAULTY heels if its been over 14 days. A pair of snake skin gold diamonte heels will not get everyday wear for 14 days for one to know they are faulty! One would only know the heels are faulty once they wear them to an occasion which could be days after the purchase, or a week or so after a purchase. These aren't trainers these are occasion wear heels!
APPALLING. I will continue to leave reviews on all platforms to bring their score down and make others aware to NOT BUY FROM HERE. Spend your hard earned money elsewhere ladies.
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Nice products, great service
I buy from SIMMI from time to time, because they have beatiful products, in the latest fashion and reasonable prices.
Recently I placed an order, and unfortunately the wrong item was sent. Their support team was really helpful with the return procedure, so I could get the refund, get the right item and they respected the price I paid in the first place (because I bought it with a promotional discount).
It's great when there's people at the other side and not bots.
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Wrong shipping address and quick cu service❤️
I did had wrong delivery address and it was very easy to change right away from thw customer service.
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Quick and efficient
I placed an order but noticed I made a mistake. I contacted the Customer Service team and they remediated it effectively and quickly. Very pleased with the service :)
21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Good service
Good service, happy with costumers support. Highly recommend.
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
The shoes and dress were exactly as…
The shoes and dress were exactly as they looked on the website. I’m in love with everything I ordered will definitely order more.
12. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Unbelievably unprofessional
Bought 13 shoes from them. Only 10 arrived. This company claimed they packed it all and stopped answering my emails. Just like that. I have never seen such unprofessionalism in my life. 3 whole shoes gone with no communication
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
I have reviewed our portal and was unable to locate your email or any associated details. Kindly reach out to us at hello@simmi.com, and we will look into this matter to provide a resolution.
We apologize for any inconvenience this may have caused and wish you safety.
Best Regards,
The SIMMI Team
A steal!
Bought from the sale and got 6 pairs of shoes for £93. All were great look, fit and quality, only one didn’t pass the test. Altogether very happy.
19. helmikuuta 2025
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
Thank you so much for your 4-star review and your valuable feedback. We're sorry to learn that you weren't completely satisfied with one of the pair. Please feel free to return it for a refund. We truly appreciate your support.
Wishing you all the best.
SIMMI TEAM!
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Worst shoes ever…
I recently ordered a pair of shoes from your store for next-day delivery as I had a party to attend. While I appreciate the timely delivery, I must say these are the worst and most poorly fitted shoes I’ve ever owned.
The back of the shoes didn’t fit properly, but I thought I could manage. Unfortunately, even the short distance from my home to the car caused unbearable pain that spread from my toes to the rest of my feet. By the time we arrived at the party, I could hardly walk, let alone dance. The walk back to the car felt agonizing, and my husband had to unbuckle both shoes so I could at least make it to the car.
I truly wish to return these shoes. Even if I don't get a refund, I would prefer not to keep them. Thank you for your attention to this matter. The shoe is
Ediee Gold Mirror Diamante Heeled Sandals.
20. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SIMMI LONDON
Dear Customer,
We sincerely apologize for any inconvenience this situation may have caused. Upon reviewing your case, we found that your delivery was missed on Wednesday, February 19th at 13:29 and was subsequently delivered on February 20th.
We understand your dissatisfaction with your purchase. It is important to note that not all shoe sizes fit perfectly. We kindly ask that all footwear be tried on indoors and remain free of any signs of wear, as this is necessary for us to assist with returns or refunds. Unfortunately, we are unable to accept shoes that have been worn for a refund.
We appreciate your understanding and regret any trouble this may have caused.
Best regards,
The SIMMI Team!
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