Shot Scope Arvostelua 3 936

Quick response time, spot on responses.

Very disappointed with Shot Scope customer service. The technology and products may be good, but not having a direct customer service phone number is frustrating when customers need real help quickly. Relying entirely on email or online forms can feel slow and impersonal, especially when dealing with device or account issues. When people spend good money on premium golf tech, there should be an easy way to speak with an actual person. The lack of live customer support makes resolving issues unnecessarily difficult and lowers confidence in the company.

The deceit and lies throughout the whole process waiting for the LM1 to be delivered became too much.
They are a company that I used for the first time but will be the last. The LM1 has boosted their profile and it’s telling how badly they treat customers.
The continued excuses and lies were all too much and the only option was to cancel.
No communication throughout unless you emailed, lies when replying about batch number and then customs issues!
A truly awful experience that I will never do again. I have now changed to the Garmin and it arrived in one day and has more features than LM1 limited product.
Absolutly disgusted at how poorly the customers have been treated throughout this process and telling that they told me it was held in customs but yet was able to cancel the order. Just more lies!
AVOID, AVOID, AVOID.

Contacted ShotScope support that games not downloaded from watch. Fixed in less thah 24 hours. What great service!

The service is prompt however the number of golf courses available is less as compared to apps like GOLF SHOT

THE PROCESS of adding new courses is also delayed while it's quoted that Google images is not available HOWEVER other apps have these and their database is updated so in TOTAL THOUGH THE APP IS GOOD ..NEW COURSES ADDITION SHOULD BE PROMPT.
THE MOBILE APP SHOULD ALSO HVE A FEATURE TO MAINTAIN A SCORE CARD WHILE PLAYING

I played a course which had undergone extensive remodelling. My X5 watch was running an old version of the course, so none of the holes/ yardages matched up. I contacted Shot Scope and James was helpful in making the relevant changes. I provided all of the data relating to the new layout and yardages, and James has remapped the course. All points raised were responded to in a very timely manor. I have been asked to provide feedback on the new layout when I next play the course. great customer service.

Good customer service and communication.

I recently applied to have my course remapped. There were a few issues initially but I attached a copy of the new course scorecard with a plan of the course layout. They have stated that the remapping has been done and have asked me for a review as regards the remapping and how they have done. I couldn't download the new course onto my X5. After a few mails, this issue has not been resolved. I've deleted the app and reinstalled it several times, logged in and out several times and even tried to delete my account and re-register. Nothing works. My last mail to Cameron has gone unanswered. Frustrated with a capital F is how I feel but more importantly I now have an X5 that is useless on my home course. The lowest rating I can give is 1 star. How I wish I could give less. I'm now looking to purchase a rangefinder to give me yardages on our new course. Rest assured my new purchase will not be a Shot Scope product.

Responded fairly quick to my email (within a day). Addressed my issues quickly and stayed on top of it. Thanks for your support.

Always top notch customer care. Not just customer service… actual customer care!
ShotScope has me as a customer for life because they make you feel like you are a person not a number like most modern golf equipment corporations do. They really turn out a quality product for the price!

Bought a V5 3 weeks ago and had two issues: Not syncing and the charge breaking. New charger sent out next day and advised to do a hard reset which has fixed the syncing issue. Very quick and professional response.

Always great service, very customer orientated. Any problem is always sorted quickly

I had accidentally ordered the wrong product... I quickly emailed their tech support and they were able to cancel the order before it shipped. However, it would be nice if you could chat with anm agent. I placed the correct order a week ago and have not gotten any updates on the status of my order. And thre is no way on the site to look it up.

Warning! I recently purchased an H4 device. Many years ago I studied sport science and was excited with the potential of the new tech - the h4 to map my ‘real’ shots coupled with a non-watch or phone seemed ideal. On my first round with H4 I thought I would use it for gps. I used the belt clip, with the device synced up to the round, and off I went. I used the gps for the first couple of holes then the gps on my trolley for the next few, but then needed to use the H4 again. Sadly there was no H4 attached to the belt clip. It had obviously detached itelf somewhere over 3 holes and was nowhere to be found. I was devastated - first day out and it had failed, doing exactly the thing I needed it to do. I felt I had not done anything wrong but somehow lost a product using it exactly as recommended. The magnet is simply not robust/strong enough to reliably hold the device (and I am not the first to report this, I note from other reviews). I contacted the company for their comment and was offered a 25% discount on full price items as a "gesture of good will". I informed them that I have subsequently found that an app will give me the GPS I need, but what I still miss and what I had wanted from the H4 was the tagging. Obviously my remaining H4 tags don’t work with the app on their own but ShotScope's other tags do. They, however, were on sale on the website (UK) at 50% off (£49), and therefore the goodwill offer for non-reduced items was no use here! I proposed they revised their offer and e.g. offered me the other app tags by means of compensation for the poor design of the H4, which is actually not fit for purpose, but I received no further reply. Most disappointing "service".

I wrote an earlier review disappointed my home course had not been updated after a year, issue being google maps still had old layout.

Club and Shor Scope spoke and played yesterday with all resolved.

As promised, 5* review for resolving a complex one!

My home club was not correctly displayed. After a few emails they changed it and everything is perfect now.
The only downside of the app is the handling with the phone. But I think it is the fault of my phone, not the app.

Had a problem uploading my score on to the app. The service team came back promptly to solve the problem.

Excellent service very quick response best customer service that I have seen for a very long time

Very helpful customer support. Quick and effective response.