Shot Scope Arvostelua 3 936

Quick response to my query.

I advised Shot Scope about my home course being totally rerouted. They quickly responded and attempted to revise the software. Apparently Google Maps has not updated their site for the course. Not just settling with this, they reached out to Google to revise their maps asap. That's a company who responds to customer concerns, and does it quickly!

I charged my X5 watch up after a long winter sitting in storage just before my first round of golf for the year. The app told me to update the firmware but it sat at 0% and would not move. I sent an email to Shot Scope Support with the issue and they got back to me the next business day with a solution. They even followed up to ensure that everything was working. Such fantastic support.

Had an issue with my V5 watch not syncing with the App. After contacting the help line they provided the method to sort out the issue.
Great service. Well done.

The firmware update for my V5 watch initially failed, leading to a persistent Bluetooth connectivity issues on my Xiaomi phone. Customer support instructed to update the firmware using a different mobile device. The firmware was successfully updated using a friend's Apple phone. Customer support maintained clear communication throughout the process, and within five days, the technical team released a fix. Reinstalling the app resolved the issue completely. The service was professional and the resolution was effective.

I have had my H4 GPS and Rangefinder for a few years, still think they are great. Recently charger for my H4 broke. Emailed support as i couldnt find the charger on the website to purchase. Clearly out of warranty. Really impressed with Callum from support, He didnt just say sorry, they are out of stock, Callum looked at possible solutions and is now sending me a returned/refurb charger so I can still use my H4 GPS. Truly fantastic and customer orientated. Shotscope have bought my loyalty with things like this.
Thankyou

I ordered my son the LM1 new mini monitor for his birthday gift in January of this year, It was a pre-order with time frames stated to land mid April. For context my son plays competitive golf and required this for his training season and tournament prep.

We are now being told more delays meanwhile we see retailers with them etc. Very frustrating experience all around with little to no answers other than "our hand are tied". I know I am only a singles customer and likely mean nothing to a business this large but I do manager a very large business and would never look after a customer with lack of information and reply's like we have received. Terrible service.

I reached out for an issue I was having, the turnaround time was reasonable. I felt my question was answered fully and Calum was easy to communicate with. Love the company and products and everything you guys are doing! Keep it up.

Was having an issues syncing my H4 and not only was the service team incredibly responsive but just when I thought the ticket was closed they reached out to check in and offer additional suggestions and ask how it was going. That’s how you do customer service! Thanks gang!

The rep was very accommodating in assisting with my request. He resolved the issue expeditiously and efficiently with courteous cooperation.

They responded to my email very quickly (within 24hrs).Tried several ways to fix the problem with my V3, unfortunately without success, but gave me a very good discount on a new product which in my opinion they didn't have to do because my V3 was out of guarantee and I hadn't bought it directly from Shot Scope. First Class Customer Support and fast.

Very quick response to my technical query and questions after that to help resolve, which they did.

Amazing service .. sorted the issue out so quickly and without a lot of back and forth.

Very impressed, thanks so much.

Réponds rapidement et favorablement à toutes les demandes. Jamais déçu.

The dedication shown by the technical team in resolving my issue ensures I can continue to record accurate data on the dashboard thus maximising my use of Shotscope to improve my performance. I cannot thank all the team members enough.

G6 Shotscope GPS Watch does not connect to bluetooth. I have followed their woefully lackluster troubleshooting tips to no effect. It's a poorly designed product.

Edit: The company has encouraged me to contact support. I have already done that. I wouldn't be here if it had worked.

Great customer service/support when I raised a couple of queries about my Shot Scope H50. Very prompt responses which correctly-addressed my questions.

Outstanding service from the team, Cameron was especially helpful

Golf is about reliability and integrity and Shotscope have this in spades. Had an issue with V3 watch and it was dealt in manner that other companies should aspire to.

I purchased a Shot Scope X5 GPS watch for $399 in March 2023.

Since purchase, the watch has failed on three separate occasions and has required replacement twice. The most recent failure occurred in April 2026 when the watch broke at the connection point to the band while being used during a normal round of golf.

I contacted Shot Scope to seek assistance under Australian Consumer Law, given the repeated failures and the relatively short period of ownership. The company advised that the product was outside warranty and declined to offer any further remedy.

While their communication was polite, I was disappointed with the outcome, particularly given the reliability history of the product.

Potential buyers may wish to consider durability and after-sales support when making their decision.
I would expect a watch like this to last 3 to 5 years.
I have had 3 fail in 3 years