Shenzhen Audio Arvostelua 

I ordered 2 audio cables from them and it took 3 weeks before they mailed them. No response to emails no communication whatsoever. When the package arrived there was only 1 cable sent. I still haven't received the item or has anyone contacted me.

Bought a dac in Nov, 12 2022, to save a few euros compared to amazon!
What a nightmare, it was forgotten 10 days in the carrier!
On Amazon had it in 24h.
Stilll waiting!
First and last purchase

I bought Gustard x26 DAC five days ago and it has already arrived! Five days for shipping from Shenzhen to Finland via FedEx. The product was packed well and it's fully working.

Do not register your mail on their website. They are a source of spams. I have all the proof to know most of the recent spams i receive is due to the registration on their website.

When i did register on their website, something happened wrong and i then received mail from them in double. And now, most of the scam i receive, and they are a lot, I receive it in double exactly like i did after my registration on their website from them. The same exact behaviour. I also still receive spam alone but they are far less.

So i can confirm this spams in double is in direct relation with my registering on their website since it has the same double receiving bug.

You've been warned. I cannot trust any company using this methods.

Absolutely 5 stars from me, Id give them 10 if I could.
My amp had a small issue with the memory function, I sent it back and they got it repaired in no time.
I also bought a topping D90 recently and I received it in no time!

I bought some eartips which never were delivered.
ShenzenAudio refuses to refund for that.
Why do i have to take the hit, when you cant ship your stuff properly. Bad Company, never buy here again.

The products that they sell are very low quality. The shipping time is usually very good (for being shipped from china). One problem is customer support. The people in customer support dont speak english so its very difficult to tell them what you need/want. I needes to fill out a customs form and when I asked what part of the adress I was provided with goes where the supporter just sent the same sausage of an adress back to me which was 'address: 4F 405, Building F, No.2 Shangxue Science and Technology North, Bantian Street, Longgang District, Shenzhen, Guangdong, China, 518129'. I also asked the supporter for an Email for the customs form but the supporter ignored that question. After the IEMs have been "repaired" they came back with driver flex issues.

I bought a pair of moondrop blessing 2 drop earphones from Shenzhen Audio. The order was not shipped for several weeks and they ignored my emails. When the earphones did arrive, they had a defective right ear piece that occasionally rattles. Again, I emailed them, but they did not respond. If you buy from Shenzhen Audio, expect no service nor should you expect your warranty to be honoured.

I’ve sent MULTIPLE emails requesting a replacement remote for a gustard xp26 dac I’ve the course of 4 months! Zero return emails...thank god I didn’t buy this thing. Product is good but the customer service is absolutely horrible and non existent! Up for sale is my gustard xp26 pro dac. Bye bye gustard! I won’t any gear that has no support!

Very happy with my new DAC. Extremely fast shipping to Canada. Highly recommended.

Terrible seller, took me over a month to get both of my orders and one came defective. It has been an absolute nightmare to get my money back they don't respond to anything, stay away

Made an order 2.5 weeks ago. Still not shipped. They replied once before I made an order but never after. Trying to contact them every day.

This online retailer is an extremely horrible people. I placed an order 18 days ago and they still have not ship my order. They came up with all kind of excuses.

I ordered from Shenzhen Audio a few months ago. They used DHL Express and the parcel arrived a few days later but was blocked at the custom for 3 weeks due to the wrong declared value (30$ instead of 269$). Shenzhen Audio asked me not to let the parcel be resent to China and proposed to pay part of the administrative cost back (20$).
I have now to pay extra customs charges and fines due to the false declared value (355$ extra). The customs explained me that Shenzhen Audio often declare false goods values. I asked Shenzhen Audio to pay the fine they are responsible for but I received no answer. The ordered good has cost me more than double the initial price !!!!

I ordered from Shenzhen Audio several times, already a few years ago when I was living in the UK, and also recently from Germany.

Mostly the orders were shipped after at most a few days, arrived after about a week, and there was no customs fee to be paid. Just had one exception recently where it took almost 10 days for the shipment to go out. To speed up the delivery they used DHL Express and the parcel arrived literally two days later. I had to pay customs fees (less than 10%) in this case but that was the only time it happened.

Communication is good. Any emails I sent were answered the same day, mostly within a few hours even. But more transparency would be good, especially when it comes to shipping delays or similar. With my latest order Shenzhen Audio did not tell me why they could not ship my parcel immediately. In this case it would have been good to give an estimate and also communicate the reason for the delay.

Other than that I would very much recommend the shop, especially for ChiFi equipment - I always ordered digital audio players, mostly from Shanling. They have very good prices (especially during sales) and they come without any custom fees on top (mostly at least) and free shipping.

For above reasons I can certainly recommend Shenzhen Audio and would definitely order again.

Great experience. Had a problem with the logistics center here in Canada, which sent me someone else's package, but that was easily and quickly resolved with Shenzhen Audio's CS. If you need any assistance, make sure to go in their Discord server, it helped a lot, and got me in personal contact with an employee, who replaced my order without hassle. The second pair arrived intact and quickly. All in all, I would recommend them, they have good prices, and good customer service from my experience.

Not sure why Shenzhen Audio has received any negative reviews as I found them competitive and their service has been superb. I recommend this company with 5 stars.
I placed my order six days ago and they used DHL Express so I could track my order and it arrived today.
The delivery was gratis and I'll be buying from them again. Just ask for "Bonnie" and he'll make sure your experience is hassle free. I paid via PayPal but believe me this company is a trusted source to buy from.

BUYER BEWARE!! FAKE COMPANY !!
About 3 weeks ago I made a BIG mistake to purchase 3 items from shenzenaudio costing around £800
I got the ususal emails saying my purchase had been accepted so waited for a few more days to confirm the shipping process had started. Well I am still waiting!
It is incredibly dificult to get any customer service. If and when you do Its basically an excusse saying they are awaiting stock and once shipped they will email me... oh and I have to be patient!!
PLEASE do not make the mistake I did and use reputable companies.

Great service, arrived on time in excellent condition and price guarantee is amazing!

Ordered AMP&DAC combo for 270.99. After 3 weeks of waiting, their support said they sended the package and give me tracking number. In 10 days that tracking number has no movement, even inside China. So tracking is fake. Be very alerted buying anything from that company.