Shenzhen Audio Arvostelua 

Ordered two items, roughly $1200 each with free FedEx to South Africa (this is a big deal, courier to SA is expensive). I noticed that they didn't ship for a few days, so sent an email chasing why. Had a near immediate response explaining one was not a stock item and asking whether to just ship the one they do have, which they did immediately (very responsive customer service). After a few weeks the second item had still not come into stock due to a manufacturing delay, so I sent an email cancelling and they apologised and refunded to my Visa instantly.

Can add a further positive experience. They reduced the price of an item that I'd received and honoured their 30 price guarantee. Refunded the difference back to my credit card within 24hrs. Excellent company

When I received the product I realised it was faulty and asked for an exchange, went back and forth through emails which amounted to them constantly asking me for the same video test 3 times which is obviously incapable of demonstrating the faulty sound until I got fed up and demanded to send it back to them for testing.

After sending it, I waited for 4 MONTHS. Throughout those 4 months I constantly checked in and they kept insisting that they could not get ahold of their courier service to check on the status of the package, they even blamed me for not giving them a tracking number when I have already called the courier on my end and they told me that it has already landed in their country and so it can not be tracked by me. I was ignored for a whole month, 5 consecutive emails from me eventually prompted them to respond saying it was their Chinese national holiday (coincidentally) and that I had to wait for 4 days for a response.

After getting a response, they finally said they would exchange the product and ship it. However, after waiting for 8 days with no movement on the tracker, I emailed them asking about it to which they responded, "They check the security camera footage at the warehouse and they realised they misplaced the product, it will ship tomorrow".

I finally received the package today, lo and behold, the plastic wrapping was already cut off and when I opened the accessory box I was met with countless pubic hairs that were cut up and placed inside. Let me reiterate, PUBIC HAIRS WERE PLACED IN THE BOX.

NEVER EVER EVER SUPPORT SHENZHENAUDIO, they will fail you over and over. I have yet to even receive a refund for my shipping fees.

radio besteld voor fiat 500 en hij werkt niet 10dagen met verkoper op chat gestuurd om het retour wil zenden omdat het een type voor 500x is en er voor mijne fiat een aansluiting te weinig is .mij zolang aan het lijntje gehouden 4x gevraagd om retour en geen antwoord na het laatste de baas is er mee bezig van 26/04/2024 wel veel tijd nodig dit is een regel echte schande zo mensen bedriegen

When my purchased failed under warranty, the engineers at Shenzhen Audio worked with me to resolve the issue in a timely manner and no cost to me.

Their prices are also hard to beat.

Thank you Shenzhen Audio.

I place on the April 17th of this month For Ladder Bach Preamp.. I been back and forth with company about my order.. They telling me because I have a VPN they confirmed my order. So once they confirmed my order they have not shipped out my order yet at all and they still took have my money.. They Keep sending me fake tracking numbers and telling to wait. So I call DHL Express to see if the tracking numbers is real. DHL EXPRESS are telling me that the company haven't released the package to them all and this been since the 27th of this month .. I don't know what to do at all. Please don't buy everything from this company at all because they take you money and Lie about sending you your product..This company is the business to rip off ..

Bought a gift for a friend, it arrived quickly (less than 3 weeks) and everything is working as expected. At first, I was worried but now ill choose Shenzhen Audio again.

I purchased my NEKOCAKE, and that's a really great experience, shenzhen audio sent within 24 hours, and it reached me only 8 days! I really appreciate it!

They replied a bit slowly, it might be the time zone, but thank you.

I recommend shenzhen audio.

Purchased Moondrop Space Travel earbuds, for 22USD.

Free shipping.

After a day, got a message that I need to pay 35USD extra for shipping, “because earbuds have battery inside of them.”

Now, I would not have a problem with that if the shipping fee is included when I payed for items. But, it was not. They are trying to extort a money after you have already payed for the items.

This is not first time I order something from Chinese vendors, and some earbuds I ordered came with free shipping, so the explanation about batteries is not valid one. Do they want to say that other earbuds have no batteries inside?

Keep away from SHENZENAUDIO.

Hello, I ordered an item that I never received for more than a month that I have been waiting for it to be unlocked but nothing to date I find it deplorable to be silent from a professional

I have requested support for a potentially defective Gustard U18 and I provided proof of purchase through your support email and discord 11 days ago. I have not received any support at all and this unit is not working and is still under warranty. This behavior is shady and unethical. With that being said I can not recommend SHENZHENAUDIO because when you need them they are not there and if you device arrives defective or there is a issue in the future you can not count on support like I am experiencing right now. Shameful.

Ordered ~500€ worth of audio gear and was pleased.

The chat support directly on their site was a bit slow to answer for promising that "we answer instantly" but approx. 24hr is acceptable if you ask me.

The products arrived way faster than expected. Everything was packed neatly and came in their original packaging.
They did accidentally ship two pieces of one product, but that's a win for me.

Considering some of the products they sell are only available to my country through them, I am more than pleased with the service.

The positive thing about this company is that it is not a scam, you get the product you paid for for a cheap price with free shipping from China.

Unfortunately you have to prepare to waive any warranty expectations if something goes wrong. That’s common downfall for most Chinese companies: poor customer service, return fees, incredibly long shipping and a good chance dealing with customs.

It could be 2-3 star rating, which isn’t terrible considering that would be average grade… Except they absolutely sell your private data shamelessly. I got a new phone number a year ago that until this point I used only for friends. The day after my purchase I started to get telemarketing and scam calls for a week straight. If they do that, I don’t seem them stopping at selling my credit card details either. Disgraceful!

You only get to know how good a company is when your product fails and you have to send it back, well mine did and i returned to these( at a considerable return cost plus customs fees). Over 3 weeks have passed and i have been constantly fobbed off with excuses for an item that had an obvious fault, i have now claimed through my credit card company, please be aware that this company has zero customer service or back up.

I just bought myself a pair of IEM , the purchase went smooth and amazingly it was shipped for free to Finland.
Really pleased with the overall experience and really happy with my new pair of Truthear x crinacle zero.

Had my doubts at first, based on some of the previous reviews, but the order was sent the day after I ordered, and the package arrived in exactly two weeks (to northern Norway). The package arrived without damages, and the product was great!

I bought a set of headphones from Shenzhen Audio, the iBasso SR2's. Great sound, but crappy headband. My headband eventually broke and I contacted iBasso about getting it fixed or replaced. Turned out that Shenzhen Audio is not an an authorized dealer and iBasso will not honour the warranty, but would sell me a new headband for a price.
I contacted Shenzhen and they said that iBasso will not sell them a new headband, but requested that I send the headphone back to China for repair. They said they may or may not cover the repair depending on what they feel caused the problem. Since they can't even buy a new headband from iBasso, I have no idea what kind of "repair" they are referring to.
I told them that iBasso will sell me a headband for $60.00, plus shipping. I said if you will cover that cost, I will do the install. They said, "We will cover half of the headband cost or you can mail the headphones back to us."

Steer clear of Shenzhen Audio for anything. And I have already bought two amps, one DAC and a set of headphones from them.

You never really know what kind of company you're dealing with until something goes wrong.

Ordered two pairs of earphones. (Moondrop CHU and moondrop Aria) (Yes I'm basic, sorry.) And was excited as hell for them to show up. Then I went on here and read the reviews and the excitement was more or less gone. People slamming the company left and right for all sorts of things.

Though, now that I have the earphones, in my experience, I've had no issues with the company.

Got a tracking link for YunExpress 5-10 min after I'd placed my order. Was told it'd take 5-6 weeks for them to show up. Yet I'm wearing them right now barely 2 weeks after ordering them.

5/5.

Never buy from this website, they only refund 90% of the total amount on top of having to pay for the (very costly) return shipping fees yourself, you're also risking a hefty custom fine since you have to lie to customs on the item value (30$ at most) for them to give you a refund.

DO NOT BUY FROM THIS COMPANY!!!! They sent me a faulty DAC so i had to send it back costing me a massive amount of shipping fees. On top of that they did not refund the shipping fee plus they did not refund me the full amount i paid for the DAC. If you are going to buy a unit, buy from AOSHIDA or Amazon.