Securtel Arvostelua 216

Please be careful. I search and entirely different company and this was the first option. I was not paying attention and clicked this. It was unnecessarily difficult to get a refund. I requested it over 7 times. They play games and continue to suggest other options instead of a refund. They finally agreed to pay it and I did receive it, minus $19.98

The service isn't available at my facility. They are refunding $35.00 of the $75.00 that I paid. Don't use this service. It's a scam and a fraud

They are scamers I was trying to set up a JPay account to fund a phone for my brother and was directed to securetel by accident and I ended up signing up for an account not knowing and nowhere on the site does it have any plan prices doesn't tell you how much you're going to be charged they took $54 I then found out because my card was declined on another site that I wanted to sign up for I tried to call customer service I was made to wait and to end up getting a message saying that there was no agent available to take my call and it was in the morning time I called the next day I also sent an email stating that I wanted my account to be canceled and my money to be refund I did finally get in touch with a actual person the next day and they refunded me $35 of the $54 saying that because I initially created an account that they have policy where they keep $19.99 which is b.s. just the way for them to be able to steal money from the customer you don't have any customer service with the number and they don't show any price plans on the website so be careful when you sign up for this securtel yeah they suck and they are thieves and they are scammers and I would not recommend this service to anyone not no absolutely not I wish I can give you all no stars yeah

No only scammed 54$ They also will call you pretending to be the jail and asking for bail payments. How the hell do these scammers keep their website is beyond me.

This company is horrible i paid 54.84 for a three month service never able to receive one call asked for a refund they never come back to phone please never use this company. I’m 80 years old on a fixed income just wanted to talk to my grandson.

negative stars if i could...do not use them, they are a scam. I wasnt even done filling out the info and they charged my card 54.98. They need to be sued. Also when you call them no one answers,

If l can give ZERO STARS I WOULD!!
SCAM!!! DON'T WASTE YOUR TIME!!

This company took money from my credit card without my permission!!!

They must have a contract with JAILS to do this scam

If you’re thinking about using SecurTel, don’t walk away—RUN like a possum that just heard a shotgun rack. This company charged me for a 3-month “Special Jail Number,” then never activated a damn thing.
They kept sending robotic emails like I was talking to a magic 8-ball instead of a real human. When I asked for a refund, they tried to offer me postcards. POSTCARDS. Like I’m some Civil War widow sending letters home by horseback.

They ignore refunds, dodge calls, and hide behind automated messages. This whole setup feels like a bait-and-switch for desperate families trying to talk to loved ones in jail.

Save your money, your patience, and your blood pressure. Don’t touch this place with a ten-foot pole.

Correct Solution is the site that legit, I was on their site but couldn't login i forgot password and I was somehow connected with is company, I put in my card information and my bank rejected it, someone from this site told me my bank is going to send a message to my phone, when they do, say yes, I saw that this site tried to charge me 48.93 I didn't authorize!! My bank shut my card down immediately and did not let payment go through because it's a scam

I paid $49.98 it was charged to my account and was never received. How does that grab u they have all my info and money and won't return my money it went to the wrong facility.

Securely is a fraudulent company do not use them. Use some or someone else. You will pay them 49.98 and then their service doesn’t work at all. Then you try to call to cancel only to get beep beep beep and it hangs up on you. So after 8 months finally I reach a person only to be told they wrote me off my account is closed. It was never opened to start with. Jerks thrives. I hope they rot on the money.

I guess I am another victim of this company. The website is not legit at all. It did not show me the website and what they offer. It wanted me to sign up first and put my info in and when I seen what they charged I did not submit to it. It took my money out any way. Fraud!!!

They suck because they legally stole my money through a loophole by never mentioning a 20 dollar non refundable fee for doing nothing but checking the box to accepting the terms of agreement. The website mentioned the fees upfront but the mobile app doesn't. company makes you set up a fake phone number to use. Go to touchpay instead.

This company is a scam I would like everyone reading review be careful of this scamming company. Securely took my payment send me a wrong none working phone number costumer service don’t answer the call call assistance on line don’t help you either I would not recommend them to anyone scam

I was looking into how to call my son in jail. I found this site and filled out the information. When I saw the charges, I did not approve the final transaction. Within the hour, I called to ask for a full refund. Told only partial would be given. I refused, told to use email. The response was I had purchased the product. I will continue to fight this decision.

Wish we could give negative stars. It'd be -10. I didn't see these reviews before signing with this company. Very deceptive. Opened a request to cancel, they were referring fir a full refund. Received an email saying it had been referred, then nothing. So I responded to email asking for an update. The response was case closed. Sent question regarding case closed. The said because I had sent an additional question they closed the original case and opened a new one. Still no response on a refund. I again asked update? Response was to keep the service and try it out. No not useful. Then response about keeping a fee. I repeated that the service rep I talked within minutes of the transaction was processing for a full refund...no response yet

This company is the worst.I did not authorize a transaction.They somehow got ahold of very confidential information.Please do not use this company.They owe me 50.00 and are refusing to pay me.

Beware of this product. They do not provide good customer service. It took several attempts to get a refund because I got the wrong service for the facility. They withheld $19.99 from the refund as a "set up fee", even though I didn't finish setting up the account! This is one company that doesn't have a "the customer is always right" philosophy!