Scicon SportsArvostelua 

I own the following products: Scicon Aerocomfort triathlon bike bag, 110L rolling luggage, Rain bag, packing cubes, wash kit and laundry bags, as well as various bike frame and aerobar padding.

My frustration with Scicon is, whilst I like the products in general, there are some nagging issues with each.

The Aerocomfort bag internal frame is poorly finished and should feature a machined support for the dropouts to mimic a hub. Throwing on a chain roller would be a good design improvement.

The 110L bag is good whilst the wheels last. Unfortunately they aren't properly supported by the plastic inserts on the corners, and splay, lowering the base of the bag so it catches on the ground. I have a bag that is less two years old, with life left in it, but the wheels are worn rendering it unusable. Scicon do not sell replacement parts, contributing to the landfill issue unless I can work out some way to fit third party wheels and fashion a more secure axle.

The laundry bag is really useful for throwing all my cycling and running kit in the laundry, but the rubber zip puller came off after one wash.

Products are quite highly priced, and I feel they could be better designed.

The customer support has been poor in trying to source spares, in particular for the 110L bag. The website has a section for spares, but leads to an empty page. Contacting Scicon just resulted in an email telling me to contact the retailer, despite not pursuing a warranty claim. I won't buy more products from Scicon until their product support improves.

Scicon quality shocking, warrantee worthless! Purchased an Aerotech Evolution TSA Bike Case. Cracked first time used starting at hinge rivet - clearly a design floor. Yet after several months neither Scicon nor ProBikeKit will honour the warrantee despite case having NO other damage or marks. Don't be fooled by great reviews as poor reviews appear to not be published. (Have tried for months!) Now avoiding all & Scicon products.

Fantastic customer service.

I had an expensive bike saddle bag delivered which was gorgeous but came with a broken part of the zip. Customer service got back to me in 4 minutes and gave me a new one on warrantee! Could not be happier, thank you so much Scicon bags

Bestilte et par cykeltasker søndag aften. Modtog dem tirsdag formiddag fra Italien. Det kan bare ikke gøres bedre. Sådan burde alle internethandler foregå :o)
Taskerne viste sig at være bedre end forventet og langt bedre end hvad jeg kunne købe (dyrere) i danske butikker.
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