Scicon Sports Arvostelua 105

Incorrect item received. I have been sending their CustomerCareAU & Global emails daily. No response. Still haven't received my original order. I have tried to make contact with them via Messenger. Still no response. It's like they do not exist. Avoid them.

Proud owner of 3 Medium Luggage(80L 2WD) trolleys. After a lot of research and comparing other brands, I opted for these for design and durability. I’ve taken them backpacking tours to India, South America and Asia and have not let me down.
Laura in customer services was amazing during purchase and helped me with all my questions. She helped arrange a speedy delivery through DHL international and is a great ambassador for the Scicon brand!!
Thanks
Matt

First time I have used this company, took a chance and ordered bike travel bag plus other items for a race I had in less than a week. Beatrice was excellent said would be delivered, ordered on a Wednesday was delivered on the following Monday. Will be ordering again from them, quicker than UK companies excellent service.

Scicon antwortet seit Wochen nicht auf meine Reklamation. Die Areocomfort Tasche ist für ein Rad Grösse 58cm mit Lenkerbreite 42cm selbst mit demontierten Auflieger zu eng geschnitten. Der Reissverschluss geht nur mit Gewalt zu. Die Klemmschraube des verstellbaren Trägers ist mangelhaft und nicht zu gebrauchen. Von mir erhalten weder Scicon noch die Radtasche eine Empfehlung!

I ordered cycling glasses with a very good sale price. Order arrived two days later (in Europe). Of course I didn't have to deal with customer service, but I wanted to provide an alternative view. When things go well, nothing to worry about. Very smooth and reliable purchasing experience.

L'occhiale lo conosciamo tutti (Aeroshade XL), in quanto utilizzato spesso e volentieri da Pogi. Stupendo, Quello di cui volevo parlare in questa recensione è il servizio clienti di Scicon. Ho ordinato per errore l'occhiale di un colore che non mi piaceva. Ho avuto un riscontro immediato, cortese ed amichevole dal servizio clienti che mi ha guidato nella reso del solo occhiale ( quindi non degli altri gadget regalo - casco e cappellino - ) compresi nel prezzo. In pochi giorni ho avuto il mio bellissimo occhiale. Esperienza più che positiva. Consiglio sicuramente questa azienda che, si è dimostrata estremamente seria ed efficiente!!! Sono molto stupito di vedere così tante recensioni negative!

Ordered their race day rain bag via their online website which showed the item in stock/available.

I received an automated order confirmation email shortly after I paid, but that’s where the communications stopped.

After not hearing anything for 4 working day after I made the order, I contacted customer services via email. Please note they offer no other form of contact options.

After 2 days I got a reply informing me the bag is out of stock and won’t arrive until a month after I ordered it.

No form of compensation or apology was offered. I checked their website on the same day and the bag is still showing as available!

I would avoid at all costs and spend your hard earned cash elsewhere. I haven’t even received the product so I’d hate to think of the service if there was an issue or you needed to return something!

I purchased Aerocomfort 3.0 TSA and used it on two trips. The first time everything went smoothly. On the second time - it did not. On inbound flight, the shifters got bent, which made me start wondering how much protection the bike bag offers. On the return flight... the bike got destroyed. The bag offered no protection. Saddle was extremely bent, seatpost deep into frame and, what's worst, frame got cracked internally. I believe my bicycle would have better chances of survival in a fully soft bag. I shared my experience on SciCon website but it was never published. I cannot recommend the bag to anyone

Rubbish customer service, avoid at any cost.
No proper contact options, only email with slow reply. Carrier delivered my parcel to different place and during my conversation with support agents I constantly receiving emails like “ I can see that parcel was delivered to “James Bond” THIS IS NOT ME!!! I haven’t mentioned any safe spaces on delivery notes!!! It’s already been a week since delivery and I’m still receiving same AI generated responses once in two days.

ORDER #15000005804

Requesting a return is not possible on their website, and I got no answer from customer service whatsoever!! (I wrote them several emails, requesting help for the return process)

I would never ever buy from them again, their "service" is one of the worst there is, because they offer none...!!

Use with care if you are ordering from UK. This retailer is based in Italy. Returns are costly and then they will try to charge you extra for "customs and tax". We all know that re-importing and returning goods is free from tax. None of this is made clear on their website.

I am extremely upset with the lack of customer service with warranty issues. I have used my scicon bike bag 4 times and the zipper has broken. I have tried contacting them via email on multiple occasions since May with no response as my warranty expires in early October. I would never recommend this bag to anyone since they don’t stand behind their product when there is an issue. A big disappointment!!!!!!

During guarantee period my scicon bike travel bag lost rigidity and lower front side of the bag became fallen down. When contacted Scicon customer service we were requested to send pictures and videos showing how we are fixing the bike into the bag (quite unusual but we did). More than 20 days after sending pictures and videos and several request made we have no answer about the solution to be provided by Scicon.

I purchased a SCI CON Triathlon Aerocomfort 3.0 bike bag last year in April. The bag was used 3 times and split along a seam just last week. PBK whom I purchased the bag from contacted SCI CON and advised the issue was not under warranty. I will never purchased a SCI CON product again or buy from PBK. This is disgraceful

I had exactly the same experience as another reviewer. Used the Aerocomfort bike bag 3.0 triathlon bag twice. On the second time the frame bent - but the impact didn’t damage my carbon bike or wheels. So it seems bit strange that such a minor impact causes the metal frame to bend so easily. I had the bag for less than 5. When I contacted the manufacturer Scicon wouldn’t send me a replacement frame they asked me to purchase a new component! When I asked why - as the bag was still under warranty they asked me to contact the seller directly.

First use the wheel hub suffered a bad gouging - the bag didn’t protect. Second use the clamp holding the support frame in place broke and the outer plastic wheel hub protector came off. Pretty disappointed at this price. Customer service were unhelpful.

Kann ich null empfehlen, Kundenservice ist miserabel. Probleme werden auf den Kunden geschoben...

The AEROCOMFORT 3.0 ROAD BIKE TRAVEL BAG
Easy to use however not suitable for airplanes, due to the handling in airport/airplane. Bike frame broken

I purchased this bag to transport my road bike. On it’s very first outing it failed catastrophically, splitting right down the seam at the handlebar part of the bike, exposing the bike to damage. I accept these things can happen but the company response was equally rubbish - they offered to repair it for me but only if I paid shipping & customs to get it from Scotland to Italy. I asked if they would reimburse me if I got it repaired locally but they flatly refused. Avoid this bag, it’s hopeless and the customer service is hopeless too, you’d honestly be better with a cardboard bike box from your local shop & some gaffa tape!