Scalable Capital Arvostelua 

Whta is really wrong in Scalable Capital is the customer service.
You have invested your money in a platform where you have no way to contact anyone — neither by chat nor by phone. Communication is only by email, and it's very slow. I had to open 5 tickets and wait months for a simple change to my profile, and it still hasn't been done. They don't even have the decency to respond promptly or give an ETA. Unacceptable for a investment platform

Ich finde das "Wealth" Portfolio richtig gut, die Rendite ist stark, der Ablauf zur Einrichtung recht unkompliziert. Auch das Tagesgeld war kurzfristig sehr interessant, mit aktuell 2,6% Zinsen immer noch recht konkurrenzfähig ;) Weiter so, ich bin zufrieden.

Super! Besser als die anderen Applikationen.

Ottima esperienza, investo tramite i loro servizi da più di due anni ormai, e su ogni aspetto lo trovo intuitivo e facile da usare, con commissioni ridicule o nulle sopra 250€, conto deposito e tutti gli altri servizi ottimi, oltre tutto, a differenza di quello che dice qualcuno, tramite la loro mail di assistenza dedicata, ho sempre avuto le risposte che cercavo in tempi brevi, continuate così

Hola soy Lola pues estoy muy contenta es muy sencilla y está todo a mano. Gracias 😊

Die neuen Ordergebühren bei Gettex in Höhe von 2 Euro pro Trade wurden nicht ausreichend kommuniziert. Weder in der App noch als per Email hat man vorher eine Info darüber bekommen...

Facile da usare; grafiche belle e minimal, ma complete; anche se in regime dichiarativo, fornisce un’ottima rendicontazione annuale! Ottima piattaforma su cui investire!

I have been a customer of Scalable Capital since February 2023 and upgraded to the Prime+ membership in June 2026. Unfortunately, I have experienced several issues that have raised concerns about the reliability of the platform and its customer service.

One of my main concerns is the calculation of transaction fees. I have experienced situations where I invested more than €250 in an ETF (via EIX) but was still charged a €0.99 transaction fee, despite my understanding of the Prime+ conditions.

What concerns me even more is that I have experienced similar issues with my child's account. Investments of more than €250 in eligible Prime ETFs have also apparently been charged a transaction fee. This makes me question whether there may be a broader issue with the system's fee calculation rather than an isolated incident.

I have also experienced problems with my savings plan payment method. I changed my payment method from direct debit from my N26 a/c to my Scalable Capital clearing account, and the new method worked correctly for some time. However, this time, the system later unexpectedly attempted to take the money from my N26 account again, despite my previous settings.

This was particularly frustrating because I was not expecting the money to be taken from that account and now face penalties from N26 as a result, really!!

I understand that technical or human errors can happen. However, when a financial platform is responsible for handling customers' investments and assets, I believe that transaction fees and payment instructions must be processed accurately and reliably.

The most disappointing part of my experience has been the lack of communication. I have previously contacted customer support through the app regarding these issues but did not receive a response.

The amounts involved may not always be significant, but the principle is important! Every fee and every transaction involves the customer's money, and customers should be able to trust that the platform will apply its own conditions correctly!

I hope Scalable Capital will investigate these issues properly, improve its customer support, and correct and refund any fees that have been charged incorrectly.

I would be happy to update this review if I receive a proper response and a satisfactory resolution.

Vor allem reibungslos. Jede Aktion wird per Mail bestätigt

Deutsches Unternehmen mit vernünftigen Einstellungen zum Thema investieren und Altersvorsorge. Kostenlose Sparpläne

Habe fast 300.000€ über den Broker investiert. Bei so einem Betrag hat man nicht mal einen richtigen Ansprechpartner oder ordentlichen Kundenservice.

Meine adressänderung war wohl zu viel für den Support und somit muss ich nun den Broker wechseln.

Alles funktioniert einwandfrei. Mit den Spreads lässtes sich auch leben und, vor Allem finde ich das Tagesgeld spitze

The experience in the App has been good, but the customer service is unhelpful and intransparent. I moved to another country and provided them with my rental and work contracts, the payslips of the last 3 months and the official registration documents. They tell me these documents are not sufficient to change my tax residence (which btw has been changed months ago by the German tax authorities) and despite repeated messages, I have not received further instructions on how to resolve the situation.

Ottima piattaforma broker per investimenti. Costi di transazione minimi (0.99 euro a transazione). Vasta disponibilità di ETF, etc, singole azioni... Oltre alla recente possibilità di usufruire del conto deposito non vincolato, ottimo per avere remunerazione sulla liquidità (ad oggi al 2.5%, secondo tassi BCE). Interfaccia facile, intuitiva, loro cliente da circa 3 anni e mai avuto problemi, rispondono subito e in maniera completa. In regime dichiarativo, ma forniscono un rendiconto fiscale dettagliato che aiuta tantissimo nella dichiarazione (basta praticamente fare copia/incolla).

Meiner Meinung nach nicht empfehlenswert. Depot gekündigt aufgrund der nicht passenden Staatsangehörigkeit trotz dauerhaften (unbefristeten) Aufenthalt in der EU. Meine Aktien soll ich jetzt schnell übertragen oder veräußern, weil das ja der Gedanke eines Depots ist, die Aktien mit Verlust zu verkaufen. Ich empfinde sowas als unseriös und schädigend.

Voll zufrieden

Mir gefällt die leichte Bedienung der App