Samsung Repair Arvostelua 

Acquistata una lavasciuga Samsung dopo poche settimane di utilizzo si danneggia la guarnizione. Chiamato il numero verde mi viene detto che la garanzia Samsung non copre la sostituzione della guarnizione. Mi viene detto che la guarnizione è stata danneggiata per cattivo utilizzo (basandosi su una foto a loro inviata e non su una perizia diretta). Me ne faccio una ragione e mi faccio mandare un tecnico di loro fiducia. Costo per la sostituzione della guarnizione 197 euro. Ultima volta che acquisterò un loro prodotto

Slechtste service ooit. Tv is defect. Dealer neemt contact op met Samsung en stuurt de nodige foto’s.
Er wordt gezegd dat er iemand gaat langskomen op vrijdag, ik krijg nog bevestiging met mail. Daarna telefoon van Samsung dat ik testen moet uitvoeren (die de dealer al heeft gedaan). Dit moet via Whatsapp. Ok, beeld defect! Hoor niets meer, blijven bellen met callcenter. Mevrouw spreekt slecht Nederlands. Vindt ook niets terug en noemt mij en de verkoper niet geloofwaardig. Vandaag opnieuw gebeld, na de whatsapp die ze mij stuurden met de vraag of het in orde is. Ik krijg weer iemand aan de lijn die van niks weet. ‘Oh ja, nu zie ik het, je tv moet opgehaald worden, maar de 48u zijn verstreken. Wacht op een mailtje want het is hier heel druk.’ Mijn tv gaan ze meenemen, dus hoelang ga ik zonder tv zitten en krijg ik dan een reserve? ‘Nee, dat krijg je niet.’ Vreselijk!!!

The retailer contacted Samsung who arrived days later and repaired a washing machine.

Very happy with their repair team!

I’ve been trying to reach out for a repair on a Samsung washer for almost a week now. I submitted a request for service last week. The product isn’t even 2 years old and should be covered under warranty. The first day, I get an email confirming my service date, the next day, the have an issue with the spelling of my last name. So I fix it and they move my appointment to the next day. The day before service is supposed to happen they send me another message wanting a receipt of the original purchase and of course never show or respond even after I send them the requested information. I’m just confused…. Are they trying to blow me off until my warranty expires? Are they going to request something new every day and continue to push me out? This is a tremendous waste of my time and I won’t ever buy another Samsung product again.

Repair guy was prompt, friendly and talked me through the process and repair. Was quick to fix my screen and explain the warranty afterwards. Extra convenience of having them come to my home as well. Would highly recommend!

Great service! They'll come to your door to fix it, email you the hours instead of waiting all day, and call you to confirm a more accurate delivery date. Flawless service. Thank you.

Amazing service, technician was professional and knowledgeable. Loved that it was done at home, and i was given a time slot. Well worth the money, in fact cheaper than a phone shop...and knowing its been done by a samsung expert means the phone is as good as new.

I recently tried to book a screen replacement online, as mine was smashed and as a result I could not use the phone at all. The problem is to book you need to sign into you Samsung account and I got send a one-off code to the broken phone, which I could obviously not retrieve. I then contacted Samsung by phone and after giving them all the relevant information, I was given the impression that they could help me book and appointment. At the end of the call I was sent a link to make a booking. Unfortunately all I was sent a link directing me to the same web page that I was unable to book in the first place, and again was request to provide the code sent to the broken phone. I then had to travel an hour Kingscross, to make a booking in-store, for the following day. All the repair staff on site were polite, friendly and informative, but in the end I decided to get a new phone instead of fixing the screen. I feel this is a obvious booking problem that should have an easy fix, rather than wasting customers time and money unnecessary.

Maybe it should be closer to 4 stars because when they did eventually turn up their work couldn't be faulted. It was just so drawn out to get them here.

So much more than a phone repair! My friend lost her child 6 weeks ago and all the photos of him were on the broken phone. You may just have fixed a screen but in reality, it was a great massive huge gift to them to get their pictures back. Thank you doesn’t cover it 💯 👏🏼

Great service and communication. Phone working like new again after a few days of no signal.

Excellent from booking, collection, repair (which was a replacement ring) to delivery.

Un frigorifero acquistato 1 anno fa ha problemi di ventola nonostante la sostituzione. Il centro assistenza attiva la garanzia per la sostituzione.
Ebbene sono senza frigo da quasi 3 settimane e Samsung (raggiungibile solo dal numero verde) mi dice che loro consegneranno in un data non definibile solo il frigo senza l’installazione…quindi se l’installatore non sarà presente nel momento della consegna il mio frigo resta in strada. UNA VERGOGNA

Really nice technician and very efficient service

The repair man was helpful, warm and worked quickly and efficiently.
Repair was done well and he was helpful in making sure all settings were done.

The only thing I would say was he arrived 2 hours before the given time slot. In my case that was great and really helpful but can see how this would be an issue for a customer who planned their day around that slot and may not be in etc.

Helpful and would use again (though hopefully I don't smash my screen again so I don't have to!)

Excellent

Flawless. Engineer was great. Explained everything that would be done and clarified any doubts I thought I had. Arrived early and did the repairs quickly and very professionally. Now I can go back to using my favourite phone and use Likewise again in the future without the worry of finding a shop to go to

Excellent service, kept well informed and updated, polite and professional experience.

When changing the screen, it caused other malfunctions that did not exist.

They turned up on time he was very friendly helpful he fixed my phone all at my address excellent service

I have a Galaxy Z Flip 6 cell phone. I have had it for more than a year when the screens went black. I took the phone to my carrier. who sent me to The Samsung Experience Store to have it repaired for free.
They have now had my phone 10 days and I have got nothing but excuses as to why they won't just replace the phone I have been using Samsung Galaxy phones since the S8 model.
I do not see myself buying another Samsung product after this experience. The worst part has been the lack of communication with the store.
If you call the store directly the call goes to voicemail, where the mailbox mis full and no one answers the phone. I have also been given personal phone numbers of 2 different managers, yet theyt wont answer these phones or return a message ifm you can even leave one.