Samsung Repair Arvostelua 

Great communication. Technician was exemplary and so user friendly

Drama. One question do they can switch my protection screen and for answer I heard they need check my phone first 😐 (what is mean? Passwords left also?) so I need an appointment and still without answer do they can change my phone screen and how long this is taken. Drama

Very easy to organise.
Stephen (technician ) arrived early but had rung beforehand.
Quick repair no issues .
Would recommend

The phone screen was cracked but still working so I paid £169 for a new screen. They came to fix it and 30 mins later came back with a broken phone and said the frame had a dint and that broke the new screen so now I would have to pay an extra £99 for a new frame too, the phone is currently on sale for £254 which is less than the repairs. They said they will charge me £59 for a call out even if I don't get the phone fixed again and left me with the cracked screen hanging off the phone.

Deeply disappointed by Samsung repair process!

Sent a Galaxy S23 Ultra in due to serious overheating issues and a visible display anomaly under the glass, at the edge of the display boarder. The phone was never mis-handled or damaged.
Instead of investigating the overheating issue, Samsung voided my warranty based on this cosmetic delamination effect as "user damage" and stated this claim was factual damage despite this being present from new and officially publicly stated by Samsung themselves, as a a harmless manufacturing quirk that occurs in the manufacturing process. They have a dedicated website page on it. As well as many other online sources discussing the topic and user reports.

The repair centre even provided me photo evidence of the "damaged delaminated display" effect to back up their claim of user damage. Which perfectly matches Samsung's own images of this "harmless" effect, as well as many other users images and credible hardware sources providing pictures and statements on it.

The repair centre stated they couldn't investigate to identify the fault or internal damages because this delamination effect voids my warranty, yet they informed me I would receive a quote for repair costs shortly, so they can somehow provide this without inspecting the phone.

The phone was never diagnosed and no technical inspection on the overheating was performed, I was left with no support, no safety assessment and a chargeable repair quote based on assumption.

Extremely disappointed by the lack of transparency, inconsistency and refusal to take responsibility for a likely manufacturing fault and potentially dangerous one at that, dismissed through a retroactive misapplication of blame despite this visual artefact being a published manufacturing issue by Samsung itself as well as many other credible sources.
My time with Samsung as a customer and product user has ended.

Mi sono recato al centro di assistenza in Via Cipro per un problema al display interno del mio fold 5 in garanzia. Hanno inventato ammaccature nello schermo inesistenti addossando a me la colpa del guasto quando il telefono è intatto sotto tutti i punti di vista e non è mai caduto!! Pessimi hanno perso un cliente che comprava solo samsung da 15 anni!!!

I got an appointment that was too late in the day to suit me. I called in the morning, told them and was contacted by the technician who managed to get to me 3 hours earlier. When he arrived he was polite and did a great repair quickly and efficiently.

Very professional service by thr engineer.
Arrived on time .

Recensione per il CENTRO DI ASSISTENZA AUTORIZZATA SAMSUNG P.D ELECTRONIC di IMPERIA

Competenza , simpatia e velocità, questi "ragazzi" sono una vostra punta di diamante, e se potete premiarli FATELO!! ps.. anche la segretaria merita un 6/7 stelle... veramente un bel team

After a week, email informed it's not under warranty without giving details or picture evidence, but only a call number. After 3 people and 50mins, they gave LCD is broken and not under warranty. They should've mention it/send payment link instead of frustrating 50min of waiting.
I see other reviews on how post fix - touch screen is not working properly, so I am worries whether I wasted $400 and 3 weeks. After using Samsung for entire life, seriously considering changing to a different provider.

When my Samsung S20 Ultra's screen started going green and white, I opted for the service at samsungrepair.com and at first I was apprehensive about it because of the price and the overall 3.9/5 stars on Trustpilot at the time. But when I checked some of the 1 Star reviews, there were a lot of them talking about their washing machines or dishwashers at Samsung Service centers which this is not.

I got a booking for a slot 2 days from the date I booked and they sent and email and a text confirming the time slot the evening before the date. The technician was going to be about an hour early so she called us to heck if it is fine instead of showing up out of the blue which was nice. She was very polite, friendly, professional and my screen was repaired in under an hour to a high standard.

I am currently charging my phone battery to full since replacing the screen comes with a new battery in their service. Overall it was 100% worth the price I paid.

Fantastic facility and seamless! Really should promote this more as value for money and the small tech shops really rip people off nowadays. The boy who came was brand new, proper professional and pleasant to talk to will definitely use again, hope I don't need to bit piece of mind knowing it's there if I do.

Guy come on time and done a brilliant job fixing phone ,First class service and polite.Thank you and will not hesitate to use this service again in the future.Full screen change on galaxy flip 6 and he changed battery.

Mi sono rivolto a Samsung Customer di via Cipro Roma per un blocco schermo del mio Samsung A53, poiché non ricordavo la password dopo aggiornamento: speravo di ricevere assistenza sperata ed invocata, mi sentivo disperato! Ma gli addetti, in particolare un signore con barbetta, dietro le mi preghiere di assistenza per ottenere lo sblocco dello schermo.mi rispondeva che era mio compito visto ateaverso il Fund band . Dietro mia insistenza per avere la dovuta assistenza da Negozio samsung autorizzato, iniziava ad alzare la voce affermando che non mi poteva aiutare in nessun.mofo: alla fine un signore di un negozio Iliade di piazza balduina Roma, rivolgendosi ad altro centro riusciva a consegnarmi in 36 ore il.mio telefono perfettamente funzionante. Desidero fare presente la assoluta mancanza di professionalità ed incapacità del dentro Samsun di via Cipro di Roma a risolvere problemi di loro espressa competenza!!!
Salvatore Campo

I buy my phones outright and having destroyed my screen when dropping it face down onto a nail the prospect of spending £1,200 on a Samsung S25 Ultra was unwelcome compared to less than £300 for a new screen and battery on my S21 Ultra.

The booking service was excellent allowing an appointment to be made within two days. The engineer arrived as expected and completed the works in less than 1 hour.

Technician was right on time we, extremely polite and helpful, and did an excellent job.

34 inch monitor with curved screen coming de-bonded from case. Agreed to a warranty fix. On return the monitor case had not actually been clipped back together in multiple areas. The new screen fitted is faulty and has lines/ flickering. There is no way this repair was tested or inspected based on condition I received it back in. Avoid GXO/Samsung Repair Care Warwick repair centre if at all possible.

Difficilmente metto recensioni, professionali veloci hanno riparato il mio tablet, ho molta cura dell'oggetto e ho appurato che non c'era nessun segno di manomissione per sostituire vetro display e batteria. Il Tablet è tornato come nuovo, hanno dato 3 gg inclusi sabato e domenica ed è stato riparato nei tempi previsti. Hanno sostituito qualche pezzo in garanzia anche se il danno era stato causato da me. Sicuramente comprerò altri accessori samsung

I booked a replacement battery for my phone online and selected a convenient date for me. I was kept informed about the booking and was sent reminders via email and text. The engineer arrived exactly on time. He was friendly and professional and came with a mobile workshop in the van. He replaced my phone battery (genuine Samsung battery) and tested it thoroughly before returning it to me as good as new! There are many mobile phone repair shops around, but this service was convenient, efficient, professional and was competitively priced. I would recommend this service.

Excellent service. Engineer arrived on time, qas polite & friensly and completed the job perfectly. Very happy and would recommend.