thesabercompany Arvostelua 

3 sterren, puur en alleen voor de klantenservice.
Ook tevreden over het geleverde product.
Maar helaas is de levertijd echt veel te lang! Wij hebben 4 maanden moeten wachten tot wij het product ontvingen.
Maar zoals gezegd: een groot compliment voor de klantenservice. Je wordt netjes te woord gestaan wanneer je zelf contact opneemt met ze.

Great lightsaber, light, sturdy, great sound, great motion sensitivity and the customer service is great! Second time buying this sabers and definitely worth every penny. Totally recommend the

I contacted customer support for an issue I was experiencing with a saber and I was greeted with the kindest and most helpful support, and the issue was sorted out quickly and without hassle. I’m so incredibly happy with the help I received and so grateful. Thank you so much!

The Knight Lightsaber is great I absolutely love it.
The Saber Company is terrific and they offer nothing but the best in quality and customer service.

Absolutely horrible. Not only did I wait 3 months, but after switching my order to something that was actually in stock, the audio just stopped working.
However, their support is great, and they are currently trying to help me out.

That was my original experience. Shortly after, I got support from their super wonderful team, who was able to help fix the issue. Thanks a lot!

Even after what I've experienced, I still recommend buying from this company.

I was skeptical at first from seeing how the prices of this company seemed to be suspiciously lower than many of the other leaders in the saber community. But thankfully I decided to take the risk and was very pleased with the quality and detail of the delivered product!

The saber didn’t come in time and they renegotiated price after my order.

There was a lot of conflicting information between what it says on the website, and what customer service told me. The website said that my order would be shipped within 2 days, and provided an expected day of delivery. However, after a week with no updates, I reached out to customer service to check on my order. Customer service told me that their standard shipping time is 7-10 days, not the 2 days that their website said. In the end, my package didn't end up shipping until days after the website had said that I would have received my order.

Additionally, before placing my order, I had asked customer service to confirm what currency the prices on the website were displayed in. They told me that the prices updated based on your region, and would be displayed in your local currency. My local currency is CAD. When I went to checkout for my purchase, I learned that the prices didn't update based on your region like customer service had said, and were in fact displaying in USD.

Despite the issues with conflicting information, customer service was fast, courteous, professional, and ready to help you to the best of their ability. Additionally, the product quality is really good, and I'm happy with my sabers.

After factoring in all these positives and negatives, I think that Saber Theory ( The Saber Company ) deserves a 3/5 stars. There definitely not the best, and there is certainly room for improvement. But they're also not the worst, and despite the issues I ran into, I can't call them bad. Overall, I think they earned their neutral 3/5 stars overall.

Didnt give me right thing

Hello, I keep getting requests to review on the Dutch site. Since I don’t know Dutch, I will review in English and you can translate it if you like. I have purchased numerous times from the Saber Company (formerly Saber Theory). Their products have been great quality and the customer service has always been very good. The variety of hilts is excellent so you have lots of options, including the popular movie models. If you are concerned about the cost, my experience is that all you need to do is be patient and wait for the regular promotions that come up. Just keep an eye on the site (sign up for notifications on sales promotions). I know some of the other sites have hilt models that aren’t available at The Saber Company, but I find the costs are often so much higher, even for identical models at regular prices. Look around and you can make your own decision.

Jaz was really helpful and responsive throughout the process!

It was amazing work from The Saber Copmany team. I wrote a message about saber core problem and they gave me a new one for free. I trust the Saber Company and you should too. Everyone needs a lighsaber!

It’s a lightsaber, good lightsaber, very good lightsaber, amazing lightsaber

We had some issues around the product which wasn't their fault so they agreed to a full refund. Their customer service team were great to deal with and I would recommend The Saber Company as an honourable Company.

I love it. Good quality

The company made sure that everything was in order, helped with the cusoms papers and procedures.
Customers service is great and helpful.

The sabers are perfect, look real and the whole concept is awesome.

I ordered from this site only because of the buy one get one or two sabers deal. The prices were reasonable, the hilts and everything is high quality and beautiful. My only issue that i had was the waiting for it to process, because it was my first time ordering and i read good and bad reviews of this site so i didn't know it was legit or not. But it was after the processing stage everything went smoothly it even arrived earlier then it was expected. Overall a great experience.

Great products. The sabers are high quality and will look amazing as a display piece or to ignite and swing around. No complaints about the product itself.

However, what isn't clear until you make a purchase, is that this is a dropshippjng company. They do not manufacture the sabers, they have them made and shipped by another company and just sell them from their own website. While this isn't a bad thing, it does mean that any issues with the product can take a very very long time to fix, and some information on the website isnt 100% correct. My Luke ep6 saber arrived 3 weeks after ordering, but was missing a part. After a very long email chain with an excessive amount of evidence provided, sabertheory finally decided to get the manufacturer to send a replacement part, which was then sent to the wrong address. The person I was in communication with from sabertheory was very helpful and polite and made a huge effort to help me though so that was great from sabertheory.
When I did finally receive the missing part, it had been nearly 4 months since my original order. The incorrect information refers to the other sabers that came with my luke ep6 saber. The guardian 2 pair was listed as 1 xenopixel and 1 baselit. However, the xenopixel is not actually compatible with the xenopixel app, and this issue has been reported by other people who bought this particular saber.

To summarise, I recommend buying from sabertheory, but it is better to spend a bit more to get a movie replica saber, as these have a higher build quality, electronics, and changeable parts compared to the original design sabers on the website.

The delivery arrived in two weeks time, the sabers were as they appeared on the pictures and customer service was great. Legit company.

Got the Luke Xenopixel saber and got the Knight I (RGB) for free with the promotion. I also got another Ani saber from the same manufacturer which shares much of the same feedback as the Luke saber. In short, they're both great!

Aside from a little scratch/chip on one of the emitters for Luke's saber, both sabers are amazing.

Customer support was also very responsive, friendly and helpful (shoutout to Jaz!)
Really appreciate the effort and energy she put out :)

Unfortunately neither the Saber Company nor the manufacturers sell replacement emitters for Luke's saber, but the support team happily offered a $10 refund which is nice of them.

The Xenopixel sabers (and the Knight I) are compatible with the Xeno app, which works but isn't the most reliable (for me). The saber needs to be super close to the phone, and even then there's a chance it'll take a multiple tries to connect.

Just for reference, I know a few friends who got 2 button Proffie (Kal and Ahsoka) sabers from another reseller (won't name here, but he is very popular) for more than double the price. The second button gets in the way when you grip it, it's hard to change colors and settings without the plugging it into the computer, and one of the Ahsoka sabers couldn't turn off or change after a while.

(My Luke, Ani, and Knight I sabers are single button Xenopixels. Luke and Ani's saber button is placed very well. You can twirl and swing with no issues with the button getting in the way).

So... compared to those sabers my friends got, I'm very happy with what I got.

Tips for those looking to buy:
If you care about immersion, roleplaying, or a screen accurate experience, the Xenopixel is your best bet. If you have more budget and you are willing to put in the effort to plug the SD card into your computer, and want to the ability to fully customize your blade animations with programming, you can opt for the Proffie.

The RGB sabers are lighter, but the lighting dims as you go up the blade, the tip is also awkwardly lit, and there is no scrolling ignition/deactivation effect on the blade. The major benefit for RGB is that you can use the saber as recklessly as you want, given that the hollow blade is cheap and replaceable. The saber is also a flashlight so there's little risk in damaging any circuitry.