Had an issue with my drone, it got away from controls and flew into trash can breaking the wing. I asked about a repair site and they assured me not to worry, they would let me purchase protection p... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This was a very painless process. I highly recommend Ruko Their customer service is unmatched. The gimbal on my drone broke and they sent me a brand new drone that was upgraded. Extremely happy love t... Näytä lisää
Yritys on vastannut
I had a very good experience with Ruko’s customer service. The support team was very reactive, professional, and quick to help me with my issue. They answered my questions clearly and offered a repl... Näytä lisää
Yritys on vastannut
Remote ID Module R111S. The small stand-alone unit is very convenient and can be located or mounted anywhere without having to be connected to a battery or receiver as it is self-contained. And is ver... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Yrityksen kirjoittama
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Yhteystiedot
4,7
Erinomainen
659 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I'll make a full review when weather…
I'll make a full review when weather allows,im in the north/winter,please consider me with future product reviews as well,we've been collaborating, let's continue, replacement service was extremely helpful with bwine f7
23. joulukuuta 2025
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
I had a problem with my drone and they…
I had a problem with my drone and they went out of their way to make it right. I was surprised at how willing to help they were..I would buy again just based on the customer support.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
Amazing drone
Amazing drone. Super easy to use. Very responsive. Excellent video quality. I've owned many drones, and this is by far the best. Nice carying case too. I had a minor issue and the customer service people helped me out right away. Would 110% buy this again, and
definitely recommend this drone to anyone!!!
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
It's well worth the price
I love the way the packaging was done, bubble wrap nice and tight everything neat. The drone itself is in a nice little case that you can carry around very good quality and I look forward to enjoying this drone.p
23. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
order (#9349 )…
On 1/20/2026 I placed an order (#9349 ) for a Ruko U11MINI 4K. USPS delivered to wrong address. I contacted Ruko and was told they filed for reimbursement from USPS and that i would receive the drone. That was on 1/30/2026. I have not heard or received anything since.
20. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
good replacement blades
I needed to get replacement blades to fix the damage from me flying into trees. Easy ordering and fast delivery.
22. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
I have got to say this is one if not…
I have got to say this is one if not the very best people to deal with I would recommend anyone and everyone to buy from these guys they do as they say when they say and they don’t even try to give you a hard time.
21. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
Ruko F11PRO2 customer service experience
Purchased their Ruko F11PRO2. I was having problems with video feed to my phone. Ruko customer service was really helpful in trying to resolve the issue. In the end, they decided it was probably a bad controller or bad data cable but it could be the drone also. And they sent out a replacement drone and controller and cables. So basically they sent out a new drone package. Ruko customer service is top notch. Shows they care about their customers, and stand behind their products. Definitely will recommend Ruko. Looking at the U11 mini next.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Great support team and very responsive
After enrolling in the refresh warranty program and submitting a claim, I was very appreciative that there were no hassles or red tape I had to fight through in order to get a replacement drone. Although there was technical issues with the replacement drone that I received, Ruko stood up to their agreements and immediately sent yet another replacement. We did spend a little time troubleshooting and verifying the problems but they were always quick to respond and provide the support needed.
21. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
All my questions and issues were…handled
All my questions and issues were addressed and handled quickly and exceeded my expectations
8. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Customer service (support) is…
Customer service (support) is outstanding. Drone itself feels very well made (heavy).
The cost is a little high most times (wait till they are on sale)
13. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
5 out of 5 stars for ruko
This Ruko robot was my son’s #1 Christmas wish, and it absolutely delivered! It’s a very cool, fun, and engaging toy that provides endless hours of entertainment. My 5-year-old is obsessed — and honestly, I enjoy watching him play with it just as much.
We did have a small issue where the robot wasn’t walking properly, so I contacted customer service. They were quick, responsive, and incredibly helpful, resolving the problem immediately and sending us a replacement with zero hassle. Truly above-and-beyond customer service.
Now everything works perfectly, and my son couldn’t be happier — and neither could I. Highly recommend both the product and the company. A very happy 5-year-old (and mom)! ⭐⭐⭐⭐⭐
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you so much for sharing your experience! We're thrilled to hear that your child enjoys the toy. We are also delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Best Regards,
Ruko Team
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Needed an extra battery for my F11…
Needed an extra battery for my F11 drone and Ruko had a great deal on their website. The price was great and the shipping was fast. Ruko have great deals on their website and the Drones perform very well. Own three of their Drones for recreational purposes.
7. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that your exprience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
Awesome service!!
I got in contact with the company yesterday and they were prompt in response and able to send me a replacement part quickly. I’m thankful I went with Ruko when getting my drone, I didn’t know I would be getting this level of service when I purchased it!
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
RUKO U11 MINI 4K
Drone arrived quickly, handles very well, works great, would highly recommend this drone. Customer Service was great also.
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
really good quality.Iam thankful for…
really good quality.Iam thankful for the excellent service fromo Ruko service members
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Everyone was responsive and order…
Everyone was responsive and order promptly recieved
30. joulukuuta 2025
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.