Had an issue with my drone, it got away from controls and flew into trash can breaking the wing. I asked about a repair site and they assured me not to worry, they would let me purchase protection p... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This was a very painless process. I highly recommend Ruko Their customer service is unmatched. The gimbal on my drone broke and they sent me a brand new drone that was upgraded. Extremely happy love t... Näytä lisää
Yritys on vastannut
I had a very good experience with Ruko’s customer service. The support team was very reactive, professional, and quick to help me with my issue. They answered my questions clearly and offered a repl... Näytä lisää
Yritys on vastannut
Remote ID Module R111S. The small stand-alone unit is very convenient and can be located or mounted anywhere without having to be connected to a battery or receiver as it is self-contained. And is ver... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Yrityksen kirjoittama
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Yhteystiedot
4,7
Erinomainen
659 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Amazing support from Roku, BUY with Confidence!
Amazing support from Roku! What a great team and a great product! I love this drone! I am a beginner and it is so intuitive. ROKU F11 Pro 2. Thank you for helping me out so quickly!
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
Great customer service
Great customer service. Went above and beyond!
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
Ruko is a phenomenal company from the…
Ruko is a phenomenal company from the products down to the service, anytime I’ve had an issue or anything it’s been so painless to get ahold of someone and get problems resolved. Highly recommended using them for your needs!
6. helmikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
Some of the best customer service I’ve…
Some of the best customer service I’ve ever seen
6. helmikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
I had an issue with my drone that I…
I had an issue with my drone that I genuinely thought was going to end in a costly repair or possibly replacing the entire unit. I reached out to customer support expecting a long, frustrating process, but my experience completely changed thanks to one amazing representative—Joyce.
Joyce was absolutely outstanding. From the very first message, she was patient, kind, and incredibly knowledgeable. She took the time to understand exactly what was going wrong with my drone, asked thoughtful questions, and walked me through each step of the troubleshooting process in a way that was easy to follow. I never felt rushed or brushed off, even though I had quite a few questions.
What really impressed me was how thorough and attentive she was. Joyce didn’t just aim to “close the ticket”—she genuinely cared about making sure my issue was fully resolved. She explained what was happening, why certain steps mattered, and even gave me extra tips to prevent the same problem from happening again in the future. That extra level of care made a huge difference.
Thanks to Joyce’s help, my drone is now working perfectly again. This was hands down one of the best customer service experiences I’ve had on Amazon. If every company had a Joyce on their support team, customer service would be on a whole different level. Huge thank you to her for turning a stressful situation into a genuinely great experience.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
Great customer service
I initially had some confusion about the warranty and felt frustrated at first. However, the Ruko support team reached out and handled everything with great care and professionalism.
Hailey from the Ruko team was especially kind, patient, and responsive. She clearly explained the policy and even offered a full refund to make things right. I truly appreciate their willingness to take responsibility and ensure a positive customer experience.
Their follow-up and support really changed my impression. It’s clear they value their customers and stand behind their service.
Thank you to the Ruko team for turning this into a great experience.
4. helmikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Top notch customer support
I bought my first drone from Ruko and unfortunately the battery that shipped with the drone was defective. The help I received from Ruko's customer support team was very fast and they were understanding of my issue and helpful in pinpointing the problem. They offered a free replacement and I'm hoping I'll be flying soon! I would definitely consider purchasing from them again in the future.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Vastaus yritykseltä Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Great customer service
Great customer service. Solved my issue quickly
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Vastaus yritykseltä Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Great alternative to buying parts
21. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
Ruko F11 GIM2 drone…
I purchased the Ruko F11 GIM2 drone last year, and it has become my favorite and most dependable drone I own. It has never given me any problems and it flies like a dream. Whenever I have a question or concern, I reach out to Ruko's customer service, and I usually have an answer or solution within 24 hours (usually much less than 24). I would most definitely recommend the Ruko F11 GIM2 to a beginner or experienced drone pilot every time!
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
No hassles no excuses.
29. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
They did a fantastic job helped me with…
They did a fantastic job helped me with every problem I had products are of strong construction made ro last
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
The customer service at Ruko is excellent. My Ruko drone is a lot of fun with very little issues. I highly recommend this company!
The customer service (Joyce, Kim) for Ruko is the very best. They listen to the issue and solve it very fast.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Fantastic drone having lots of fun with…
Fantastic drone having lots of fun with it. Ordered a Veeniix V11pro from Ruko, can't wait to fly it. Customer service is excellent..
28. tammikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
A Fantastic Company!
My F11GIM2 is performing wonderfully! Furthermore, the company is fantastic with its customer service and technical support. After upgrading to the iPhone 17 I noticed that the front-facing camera occluded a couple of the navigation buttons on the App. I asked about this, and Technical Support came to the rescue with a new version of the App in ONE DAY!
From product quality to technical support, RUKO is fantastic!
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
Excellent customer service.
Excellent customer service. Prompt and personable and very understanding.
11. helmikuuta 2026
Vastaus yritykseltä Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.