Roofing Outlet Arvostelua 

Vastaus yritykseltä Roofing Outlet

10.4.2026

Dear Seumas.

We’re sorry to hear about your experience and understand your frustration.

We did attempt to contact you at the time to explain that we were unfortunately out of stock of Cromapol, which caused the delay in dispatch. We regret that our communication did not reach you or was missed.

As the item could not be fulfilled, a full refund was issued via PayPal. We understand this process may not have been as smooth as expected, and we apologise for the inconvenience caused.

We are actively reviewing our stock management and communication processes to ensure this does not happen again in the future.

Vastaus yritykseltä Roofing Outlet

26.3.2026

Good Morning Jay,

We’re sorry to hear about your experience and understand your frustration.

You did request a cancellation; however, this was made on the same day as the scheduled delivery. At that point, the order had already been processed and dispatched, so unfortunately it was not possible to stop it from being delivered.

Regarding the return, as outlined on our website, Marley products are subject to return charges set by Marley themselves—not by us. Given that over 2000kg of tiles were delivered, there are significant logistics involved in collecting and returning such a large order.

The 25% restocking fee is also part of Marley’s returns policy, which applies once goods are returned.

We appreciate this isn’t ideal, but we are required to follow the supplier’s terms in these situations. If you’d like assistance arranging the return or discussing options, please contact us and we’ll be happy to help.

Vastaus yritykseltä Roofing Outlet

26.3.2026

Hi Steve, We’re sorry to hear about your experience and appreciate you bringing this to our attention.

There was unfortunately a delay with your order due to an issue with the delivery address, which impacted the original timeframe. While our website states an estimated delivery window of 7–10 days, this can occasionally be affected when additional clarification or adjustments are needed to ensure a successful delivery.

We completely understand how frustrating this must have been, especially with your roofing work being scheduled, and we’re very sorry for the inconvenience and additional costs this caused.

In terms of the supplier, we work closely with Korniche, and while we aim to keep all orders on track, delays can sometimes occur within the wider supply chain. That said, we take responsibility for keeping you informed and recognise that this situation did not meet expectations.

We always recommend allowing some flexibility when booking installation works, but we genuinely regret that this delay had such an impact on your project.

If you would like to discuss this further, please don’t hesitate to get in touch with us directly.

Thank you

Vastaus yritykseltä Roofing Outlet

24.3.2026

Hi R Saunders,

We’re really sorry to hear about your experience. Delays and stock issues are not what we aim for, and we understand how frustrating this must have been. We’re working to improve our stock availability and delivery times, and we appreciate your feedback.

Thanks

Harry

Vastaus yritykseltä Roofing Outlet

17.3.2026

Hi Saranjit,

We’re sorry to hear about your frustration and appreciate you taking the time to leave a review.

Unfortunately, we were unable to complete delivery due to access limitations at the address provided. The order consisted of a large quantity of tiles, and the delivery location had restricted access that could not safely accommodate the required vehicle and unloading process.

We always aim to communicate any delivery constraints in advance and ensure orders arrive safely and efficiently. In situations like this, access requirements are essential to prevent damage to goods, property, or risk to our drivers.

If you’d like to discuss alternative delivery options or arrangements, we’d be more than happy to assist.

Thanks Harry

Vastaus yritykseltä Roofing Outlet

17.3.2026

Hi Ian,

We’re sorry to hear about your experience and appreciate your feedback.

We understand you made multiple requests for decking samples, and we apologise that these were not received as expected. This is not the level of service we aim to provide.

We’d like to look into this further and ensure the samples are sent out promptly. Please contact us directly with your details so we can resolve this for you as quickly as possible.

Kind regards

Harry