Ordered velux windows online Sunday. Arrived as scheduled Thursday morning. Good price (+free delivery) Only negative was lack of update re delivery but rang & this was cleared up. All in very compe... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Really poor communication with delivery. Was told 3-5 working days and on the 5th day had heard nothing regarding delivery. When I enquired I was told it would be another 4 days, the delivery then tur... Näytä lisää
Yritys on vastannut
I phoned roofing outlet to make sure they had the velux windows and facias in that I needed. The phone call was answered quickly and professionally. The person confirmed they were in stock and said de... Näytä lisää
I was on a sticky situation where I needed tiles quickly. I spoke to sales unfortunately when I purchased them it was a five day wait so I cancelled them. They called me back and said they could get t... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Yhteystiedot
Earlsfield Road 276, SW18 3DY, Yhdistynyt kuningaskunta
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4,3
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick delivery on a part not available…
Quick delivery on a part not available from many outlets.
22. huhtikuuta 2026
when things go wrong,you need a company…
when things go wrong,you need a company that will step in and put thing right again,this company Roofing Outlet, did just that.Well done Roofing Outlet
7. huhtikuuta 2026
Very easy to deal with & great…
Very easy to deal with & great information on delivery will defo us again
19. huhtikuuta 2026
let down by lack of communication [no…
let down by lack of communication [no e-mail re date/ had to phone to get an idea] around delivery.
On first delivery attempt lorry did not have the means to unload a pallet of tiles thus requiring a second delivery.
Other aspects good
12. huhtikuuta 2026
Vastaus yritykseltä Roofing Outlet
Thank you for your feedback. We’re really sorry to hear that your experience was let down by our communication and the issues with your delivery.
You’re absolutely right to expect clear updates, and we apologise that you didn’t receive an email confirmation and had to contact us for information. We also regret the inconvenience caused by the failed first delivery attempt, this should have been properly coordinated to ensure the correct equipment was available.
We’re glad to hear that other aspects of your experience were positive, but we take your comments seriously and will use them to improve both our communication and delivery processes going forward.
If there’s anything further you’d like to discuss, please don’t hesitate to get in touch, we’d really appreciate the opportunity to make things right.
Kind Regards
Harry Miles
Sales Manager
I was advised that there was no stock…
I was advised that there was no stock available.
11. huhtikuuta 2026
Vastaus yritykseltä Roofing Outlet
We’re very sorry for your experience and the confusion caused.
Unfortunately, while we do stock these roofing sheets, we were unable to arrange delivery to the Shetland Islands at a feasible cost. Due to the location and transport limitations, the shipping charges from our carriers were significantly higher than expected, which meant we could not supply the order in a practical way.
We understand how frustrating it must have been to be told there was no stock available, and we apologise for the miscommunication on our part. We should have explained the situation more clearly.
Thank you for bringing this to our attention, we’ll use your feedback to improve how we communicate delivery constraints in the future.
Kind regards
Harry Miles
The goods arrived in good time
The goods arrived in good time. I was not home but they were in good condition.
10. huhtikuuta 2026
The experience was great
The experience was great. From the outset, Roofing Outlet confirmed they had exactly what I needed and were very efficient regarding stock and delivery timelines. While the delivery company let them down, they stepped in and resolved the issue quickly. This demonstrated a high level of customer value and accountability. I will definitely use them again and highly recommend their services.
10. huhtikuuta 2026
Dealing with Harry always a pleasure…
Dealing with Harry always a pleasure .Friendly staff
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Great service
Great service, even though I asked for collection they delivered my order as I was nearby.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Good price quick delivery
4. huhtikuuta 2026
4 UK10 electric velux blinds.
Order 4 blinds only 2 turned up. Sent 2 emails to no avail. Although they turned up on the Monday it would have been nice to have a bit of communication back.
29. maaliskuuta 2026
Vastaus yritykseltä Roofing Outlet
Thank you for your review, and I’m really sorry for the frustration caused by your experience.
We understand how disappointing it must have been to only receive part of your order, and even more so not to hear back after reaching out. That’s not the level of service we aim to provide.
I’m glad to hear the remaining blinds arrived on Monday, but you’re absolutely right, better communication from us would have made a big difference. We’ll be reviewing what happened here to ensure we respond more promptly and keep customers better informed in situations like this.
If there’s anything further we can assist you with, please don’t hesitate to get in touch, we’d really appreciate the opportunity to put things right.
Thank you for your patience.
Harry Miles
Sales Manager
Fast delivery and good comunication
Fast delivery and good comunication. Happy with the product and service would definitely use again in the future.
30. maaliskuuta 2026
Great advise from Harry
Great advise from Harry, delivered when he said he would, would highly recommend. 👍
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.