Ordered velux windows online Sunday. Arrived as scheduled Thursday morning. Good price (+free delivery) Only negative was lack of update re delivery but rang & this was cleared up. All in very compe... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Really poor communication with delivery. Was told 3-5 working days and on the 5th day had heard nothing regarding delivery. When I enquired I was told it would be another 4 days, the delivery then tur... Näytä lisää
Yritys on vastannut
I phoned roofing outlet to make sure they had the velux windows and facias in that I needed. The phone call was answered quickly and professionally. The person confirmed they were in stock and said de... Näytä lisää
Harry was absolutely brilliant from start to finish. I needed a roofing quilt urgently and Harry sorted everything out without any fuss. Communication was spot on, he kept me updated throughout, an... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Yhteystiedot
Earlsfield Road 276, SW18 3DY, Yhdistynyt kuningaskunta
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4,3
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Came quickly
2. maaliskuuta 2026
Arrived very quickly after placing order
1. maaliskuuta 2026
The items were competitively priced
The items were competitively priced, dispatch was on time and the items received with no damage.
28. helmikuuta 2026
Great service
26. helmikuuta 2026
Ordered and delivered next day as…
Ordered and delivered next day as promised, perfect 👍
25. helmikuuta 2026
One of the cheaper companies to buy…
One of the cheaper companies to buy from, very good quality. First time I've used this product but really easy to do. I have already recommended to people. Don't know the life span of it but for the price it doesn't matter really I'll just replace as and when.
19. helmikuuta 2026
Vastaus yritykseltä Roofing Outlet
Thank you for your feedback.
We’re sorry to hear about your experience. We are currently looking into this matter to understand what may have happened, as our records indicate the item was processed for delivery.
We will be in contact with you shortly to resolve this as quickly as possible.
Kind Regards
Harry
Great product
Great product. Great price. Delivered perfectly. (And on time).
Would definitely use again.
19. helmikuuta 2026
Good customer service and quick…
Good customer service and quick delivery, only issue is the £16 delivery charge, otherwise it would have been 5 ⭐
18. helmikuuta 2026
Poor communication and laborious/expensive returns process
Ordered 5 Velux windows from this company. Our building requirements changed so I requested to return 2 windows (all unboxed and as delivered). Returns process difficult, laborious and expensive (£100 to return the 2 windows). I got a delivery notification from Velux , returns process seemed simple here . I regret not ordering direct as feel this would have been better value and more direct
7. helmikuuta 2026
Vastaus yritykseltä Roofing Outlet
Dear Kate,
thank you for your feedback.
We’re sorry to hear that you found the returns process difficult. As a supplier of Velux products, we always aim to provide a smooth and transparent experience from order through to delivery and, where necessary, returns.
Because these windows were specially ordered items, returns do involve collection and restocking charges set by the manufacturer, which is why a £100 collection fee applied for the two units. We understand that project requirements can change, and we do try to keep any associated costs as low as possible while following the manufacturer’s return policy.
We appreciate your comments and will review our returns communication to ensure costs and processes are as clear as possible at the point of purchase. If there’s anything further we can assist you with, please don’t hesitate to get in touch directly.
Extremely helpful …
When try to navigate the website your person who answered my call was absolutely brilliant at helping me get my order correct. My delivery was prompt, the driver was excellent and very polite.
5. helmikuuta 2026
Easy ordering on line
Easy ordering on line. Delivered when expected. Great communication. Competitive pricing.
3. helmikuuta 2026
good value & selection available
27. tammikuuta 2026
Excellent service and great quality products
Brilliant experience from start to finish. Easy to order, clear product information, competitive prices and fast delivery. The materials were good quality and exactly as described. Customer service was responsive and helpful throughout. Would definitely use again and recommend without hesitation.
28. tammikuuta 2026
Purchased a pallet of insulated boards…
Purchased a pallet of insulated boards over 10 days ago no response to emails going to call the office Monday which will be approx 14 days since original order.
27. tammikuuta 2026
Vastaus yritykseltä Roofing Outlet
Hi Richard,
Thank you for your review, and we apologise for the lack of communication regarding your order. We understand how frustrating it is to be waiting for an update, particularly over this timescale.
Unfortunately, after contacting several suppliers, on this rare occasion we were unable to source the specific insulated boards required. As a result, a full refund has now been issued back to your original payment method.
We’re very sorry that this was not communicated to you sooner and appreciate you bringing it to our attention. Thank you for your patience, and we apologise for the inconvenience caused.
Kind Regards
Harry Miles
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