Roofing Outlet Arvostelua 

ordered 2 Velux blinds. Had good communications with a delivery date. Blinds arrived direct from Velux and 5 days quicker then first quoted. Very pleased with the service

I placed an order for an EPDM rubber roof membrane along with the required accessories. The accessories arrived, but the rubber membrane itself did not.

After 12 days with no update, I emailed harry at Roofing Outlet to ask where the membrane was. I was told that it was out of stock and that they did not know when it would be available, although mid-September was suggested. I replied asking them to double-check this, as the product was still being advertised on their website as “in stock” with next-day delivery. I received no response.

I followed up again and still received no reply. I then contacted the sales team to explain how disappointed I was and asked whether they could instead supply an equivalent membrane from another manufacturer that was shown as being in stock. Again, I received no response. I then emailed requesting a full refund and, once again, received no reply.

Eventually, I phoned them. During the call, the delay was blamed on FlexiProof, the membrane supplier. However, I had already contacted FlexiProof directly. They responded very quickly and told me that no membrane order had been placed with them.

Roofing Outlet then finally contacted the supplier and, a few days later, the membrane arrived — around three weeks after I had originally placed the order.

What made the experience particularly frustrating was that throughout this period, the membrane continued to be advertised on Roofing Outlet’s website as “in stock” and available for next-day delivery.

The main issue was not simply the delay; it was the lack of communication. Multiple emails were ignored, I was given conflicting information, and I had to repeatedly chase the order myself before anything happened.

Based on this experience, I would not order from Roofing Outlet again.

Easy to order-prompt delivery

Very happy with my purchase and the ordering online was easy plus the delivery was prompt. My only complaint is the courier left the goods outside my door without knocking even though I was in.

Item arrived in a timely manner & no problem with quality - however the plastic tiles were packed in an oversized box so £16 postage could have been reasonably reduced as well as options for 2nd class economy which were not made available and disappointed to see no options for that choice.

Arrived on time and well packaged. Items were exactly as described.

Brilliant product (E-Slate Low Pitch Plastic Roof Slate 10° Pitch) Unfortunately the product arrived a week later then it should have. I was not notified of a delay in the delivery so I prepared my roof and arranged for leading. Due to the delay, typically is poured down and resulted in some internal flooding. When the delivery arrived, it was missing to packs of tiles resulting in further delays and abortive costs.

Had a product issue which you quickly referred to your supplier, and secured a very positive outcome for myself. No argument, no nonsense...quite the contrary. Pleasure to do business with you and your supplier.

Next day delivery. Great service. Thanks

very helpful and great service, thank you

I placed my Order on Friday and it arrived at 9.10 on the Monday morning. It was expertly wrapped in bubble wrap and very well protected and ordering that 5% extra to cover breakages was unnecessary as all was pristine. Add the good price, and I could not have wished for more. Excellent - all round.

Purchased three velux and flashings, all arrived on time as described! Delivery man called me when he was ten mins away and helped unload
Couldn’t fault the whole process and so very pleased!

Great product at very competitive price, fast delivery excellent service

Super helpful when ordering and even more so when I had to return some goods. Harry & team answers all my (sometimes daft) questions. Will use them again!!

Ordered on Sunday. Website clearly promised next-day delivery. I rearranged my entire Tuesday to sit in all day waiting for it. Nothing. Not a single update, not a tracking message that made sense, just radio silence.Phoned this morning. Customer service said they’d look into it and call me back. Waited two hours. Nothing.Phoned a second time. This time the guy promised he would definitely find out when to expect the delivery and would ring me back. He never did.Phoned a third time. Put on hold for ages. Finally someone comes back and tells me delivery will be at 3 o’clock this afternoon. I drop everything, race home, and sit here like an idiot waiting. It’s now 5 pm. Still nothing.Three phone calls. Multiple broken promises to call back. A made-up delivery time. Zero communication. Zero accountability. Absolute joke of a company. Avoid if you value your time or want anything delivered when they say it will be.

I paid for next day delivery on Friday 7th but not delivered by 7.30pm 11th August, has now delayed the work being completed.

Greatful to the staff who helped load car in South London, but otherwise communication is lacking:
Contact Us -> ignored
Direct email -> ignored
Phoned -> voicemail

Yes very well