Great quality products. They look great, great build quality and good value for money. I just wish there was a way to improve/speed up the delivery process. But, as I understand it, the products are b... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Näytä lisää
Non existent customer service and faulty item received over a week ago. Email sent on receipt of product and no response received.
I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Yhteystiedot
Goethestr. 11e, 15234, Frankfurt , Saksa
- service@rockbrossport.co.uk
- rockbrossport.co.uk
4,1
Hyvä
316 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Oakley Competition
Easy website, quick delivery, great product, I’ve been using ‘Overpriced Oakley’ for years yes they’re great but when you can have RockBros for a fraction of the cost it’s a no brainer, definitely would buy more from them.
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Very good value Sold Secure Gold…
Very good value Sold Secure Gold folding lock. Easy to use with a carrier that fits easily on my bike rack.
Quick delivery.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Childs helmet was great quality and a…
Childs helmet was great quality and a brilliant gift for my grandson
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Excellent delivery
Excellent delivery, price and product.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Good choice of products
Good choice of products. Good value. Website is easy to use.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Purchased tail back light
Purchased tail back light, send the wrong one, sent message (message 3) never answered...now I have karma luking at the action to take..next....very bad service....
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
Dear customer,
We are very sorry for the inconvenience caused.
We sincerely apologize that you received the wrong tail back light and that your messages were not answered in time. This is not the level of service we aim to provide.
Our customer service email system recently had a technical issue, which has now been fixed. This may have caused delays or missed replies, and we are truly sorry for the poor communication.
We would like to help resolve this issue as soon as possible. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website. Once we receive your message, we will check your order immediately and arrange the correct solution for you.
Again, we sincerely apologize for the inconvenience.
Kind regards,
ROCKBROS Customer Service
Absolutely abysmal customer service
Absolutely abysmal customer service: many others have noted that if you want to return an item you need to email them. They never respond, suggest it's your fault because their reply went to spam (it didn't) and now they are blaming "email issues". What utter nonsense. Excuse after excuse.
The whole returns system that depends on emailing is ridiculous and outdated.
I have returned my item, it's been delivered and still no refund.
Avoid this company.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
Dear customer,
We are truly sorry for the poor experience and the frustration caused.
We understand that waiting for a return response and refund is extremely frustrating, especially after your returned item has already been delivered. This is not the level of service we want to provide, and we sincerely apologize for the delay.
Our customer service email system recently experienced an issue, which has now been fixed. However, we understand this does not change the inconvenience you have experienced.
We would like to check your return and refund status as a priority. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website with your order number and return tracking information. Once received, we will investigate immediately and arrange the appropriate refund as soon as possible.
Again, we sincerely apologize for the inconvenience.
Kind regards,
ROCKBROS Customer Service
Men's lightweight padded tights
Bought men's lightweight padded cycling tights for the spring/summer. Size (small) exactly as size guide chart and fit really well. Seriously lightweight.
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Livia sorted my issue and quickly sent…
Livia sorted my issue and quickly sent a replacement, it arrived and works perfectly, thanks
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Order failed at first use
Order failed at first use, no response from customer service
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
We’re very sorry for the inconvenience you experienced with your order.
Due to a temporary issue with our email system, we may have missed your message. We sincerely apologize for the lack of response.
Could you please contact us again with your order number via our temporary email: service@rockbrosbike.de, or reach out to us through the online chat in our store? Our team will prioritize your case and assist you as soon as possible.
Thank you for your understanding and patience.
Best regards,
ROCKBROS Team
Still haven’t received the product
Still haven’t received the product. Initially I had good contact, but having sent 3 emails over the past 2-weeks asking for updates on my order, I’ve been ignored. Just had an email asking me to review the order, that I still haven’t received. Not a great experience considering the price of the product.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
Hi there,
We’re truly sorry to hear that you haven’t received your order yet and for the lack of response to your emails — we completely understand how frustrating this must be.
Recently, we experienced an issue with our email system, which unfortunately caused some replies to not be successfully delivered. We sincerely apologise for this and any inconvenience it has caused.
Could you please contact us at service@rockbrosbike.de
with your order details? Our team will prioritise your case and get this resolved for you as quickly as possible.
Thank you for your patience, and again, we’re very sorry for the experience.
Best regards,
ROCKBROS Team
Easy to order & immediate email…
Easy to order & immediate email confirmation; scheduled delivery details and updates received.
Torque Wrench arrived as expected. Quality product, easy to use.
Great service & experience from start to finish as on previous occasions.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Great cycling glasses
Great cycling glasses, style and lenses are awesome, these are well worth the money, price, delivery, brilliant.
Can recommend 👏
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Sold secure folding bike lock
I have purchased cycling items from rockbros before and trust the quality.
Even so I was sceptical that the folding bike lock would be such good quality for the price but it met my expectations exactly 💯
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Easy to order took a while to arrive.
Easy to order took a while to arrive.
No instructions with parcel,but 3 keys.
Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through.
Like the compact design folded and gives a good expansion unfolded so not having to do gymnastics to fit frame onto bike rack.
Have panniers so havnt needed to use big cable ties supplied to fit to bike
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Very frustrating
Very frustrating. I received the bags and few hours later followed the procedure to return them and have not gotten any response from the company. Sent 8 emails. Its a fake company please don’t buy anything from this shop as
Its a scam and you will lose your money.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
Hi there,
We’re very sorry to hear about your experience and completely understand your frustration.
Due to a recent issue with our email system, some of our replies were not successfully sent, which may be why you didn’t receive any response despite reaching out multiple times. We sincerely apologise for this situation.
Please kindly contact us via our temporary support email at service@rockbrosbike.de, and we will prioritise your request and resolve it as quickly as possible.
We truly appreciate your patience and are committed to making this right.
Kind regards,
ROCKBROS Team
Brilliant customer service when pump failed
I had an issue with my mini pump battery after less than a year where it would just not hold a charge. I reached out to customer services and explained the issue. After sending them a short video for proof, they offered to replace the pump. Livia was very helpful and friendly throughout the process, I had the new pump ready to go within a couple days of my original email. Would highly recommend.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Fullface
Brought the balaclava Fullface perfect would recommend this product used for dust protection at work 5 stars
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
I have contacted rock brothers…
I have contacted rock brothers regarding a purchase.
I haven't received any contact back about returning and replacing a product , very poor service
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
Hi there,
We’re very sorry for the lack of response and understand your frustration.
Due to a recent issue with our email system, some replies may not have been delivered. We sincerely apologise for this.
Please contact us via our temporary support email at service@rockbrosbike.de
, and we’ll prioritise your return or replacement as quickly as possible.
Kind regards,
ROCKBROS Team
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