Great quality products. They look great, great build quality and good value for money. I just wish there was a way to improve/speed up the delivery process. But, as I understand it, the products are b... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Näytä lisää
Non existent customer service and faulty item received over a week ago. Email sent on receipt of product and no response received.
I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Yhteystiedot
Goethestr. 11e, 15234, Frankfurt , Saksa
- service@rockbrossport.co.uk
- rockbrossport.co.uk
4,1
Hyvä
316 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fast delivery
Fast delivery, great products which are good value for money. This is why I keep returning back.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Not a great product
Service, delivery and communication were good, but the product isn't great. It seems designed more for asthetics than functionality. Bottles need to be at exactly the correct angle to go into the cage, which isn't easy when on the move.
21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
Hi, thank you for your honest feedback. We’re glad to hear that the service, delivery, and communication were good, but we’re sorry that the product did not meet your expectations.
We understand your point about the bottle needing to be inserted at a precise angle, especially while riding. Functionality and ease of use are very important, and we’ll pass your feedback to our product team for review and improvement.
If you would like us to look into this further, please contact us with your order number and any photos or details of your setup at [service@rockbrossport.co.uk]
Fantastic service from start to finish
Fantastic service from start to finish. Special mention to Livia for her quick responses after a problem with delivery was sorted immediately with no hesitation. The bike holder I ordered is strong and looks perfect on the roof of my car. Very impressed. Will be buying more from this company in the future.
Oliver
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Super produit
Comme toujours, super produit et livraison rapide.. Je recommande
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
A pair of well made cycling gloves took…
A pair of well made cycling gloves , happy to commend them for their robustness
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Very happy!
Bit slow delivery...
The product is amazing very happy with it! Easy to use. Ask the team for advice about adaptors before you order, otherwise you have to wait....
I ordered the 2 bike rack. For my bike needed different adaptor but my daughter's doesn't. Both bike can fit with their own locks. Very solid, holds very well.
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Good quality and good service.
Delivery was as advised and the products were as advertised, which meant I got what I'd paid for. Good price, good quality and functionality equals good service.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saddle bag
Great quick service and the products are exactly as described
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
easy order
easy order, fast delivery and high quality gel fingerless cycle gloves for off road use
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
easy to uses, easy to shop
Uncluttered, easy to filter to the style / price I wanted - good options with the right pictures and detail
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Finally some flat road shoes with no laces!
As someone who hates clipping in, I've been searching for flat cycling shoes with boas for ages and have never found anything that looks like a proper roadie shoe. Until now! I love my new shoes. They're comfortable, grippy (though not as grippy as Five Tens), and I no longer have to worry about shoe laces getting in the way. There are also less questions from my cycling buddies about why I'm not clipping in. Great service and fast delivery. I would definitely recommend.
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
RAISE THE STANDARD
A good product but price suggest it should be better! The quick-release fixings could be a little smaller to allow easier pass between shoes on peddles and fix position. The paintwork was disappointing as small pitting marks are quite visible. Not what I expected. The carrier doesn’t come with instructions which is fine but the packaging should be more substantial. I am comfortable with purchase but there needs to be clear differences between cheap Chinese competitors. Be careful Rockbrossport and keep quality high!
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
Dear customer,
Thank you for taking the time to share such detailed feedback.
We are glad to hear that you are generally comfortable with your purchase, but we are sorry that some details did not meet your expectations, especially regarding the quick-release fixings, paint finish, packaging, and instructions.
Your comments are very important to us, as we always want to keep improving our product quality and customer experience. We would really appreciate it if you could contact us with your order number and the specific product you purchased, so our team can better understand the issue and pass your feedback to the relevant product team for review.
Please contact us through the **“Chat with us”** button on our website, or via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)**.
Thank you again for your honest feedback. We truly value it and will take it seriously.
Kind regards,
ROCKBROS Customer Service
Not my first ROCKBROS purchase
Not my first ROCKBROS purchase. Glasses I bought were good. The bell I bought is shit hot. Problem is people on the trails are wankers and just sneer at people on bikes so… save yourself 18 quid and just mow them over.
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Two weeks and my order not here
Two weeks and my order not here
They are claiming it’s been delivered (AI)
Now trying to find out through evri.
Poor customer service
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
Dear customer,
We are very sorry to hear that your order has not arrived and for the inconvenience caused.
We understand how frustrating this must be, especially if the tracking shows as delivered but you have not received the parcel. We have checked our current email queue, but unfortunately we have not been able to locate a previous message from you regarding this issue.
Please contact us as soon as possible through the **“Chat with us”** button on our website, as this is currently the fastest way for us to assist you. You can also email us at **[service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk)** with your order number and any Evri tracking information.
Once we receive your details, we will check the delivery status immediately and help you find a suitable solution.
We sincerely apologize again for the inconvenience.
Kind regards,
ROCKBROS Customer Service
Worst customer service
Worst customer service , sent many emails but no reply.
Left with an expensive paper weight
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
Dear customer,
We are very sorry for the poor experience and for the lack of timely response.
We understand how frustrating it is to send several emails and not receive a reply, especially when you are still waiting for help with your product. This is not the level of service we aim to provide, and we sincerely apologize.
Our customer service email system has recently experienced a small technical issue, which may have affected some incoming messages. We are working to fix this as quickly as possible.
To help us resolve your issue faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and details of the issue.
Once we receive your information, we will check your case immediately and do our best to provide a suitable solution.
Kind regards,
ROCKBROS Customer Service
My order I placed 4 weeks ago was lost…
My order I placed 4 weeks ago was lost in transit. Rockbros re-sent another package after checking with their carriers.
Good communication and prompt responses!
Thanks and well done!
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Never responded about a return.
Never responded about a return.
Bought some glasses and they came quickly but were far too big for my head (which is quite big)
Followed returns procedure and emailed them to return within period but they never replied.
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockbrossport
Dear customer,
We are very sorry for the inconvenience and for not responding to your return request in time.
We understand that you followed our return procedure and contacted us within the return period, but did not receive a reply. This is not the service experience we want to provide, and we sincerely apologize.
Our customer service email system has recently experienced a technical issue, which may have affected some incoming messages. We are working to resolve this as quickly as possible.
To help us handle your return request faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and return request details.
Once we receive your information, we will check your case immediately and assist you with the return process.
Kind regards,
ROCKBROS Customer Service
My daughter chose some cycling sun…
My daughter chose some cycling sun glasses and when they arrived was gutted to discover that the glasses were missing from the case. I sent an email and customer service were so quick to rectify the situation and she had them in time for an event she wanted them for. She is very happy with the polarised kids sunglasses they are just what she wanted.
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
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