Robens.de Arvostelua 405

Review:
We bought a Robens Klondike Grand expecting a premium family tent. On its first rainy trip it leaked along every seam, leaving puddles in all four corners and forcing us to abandon the weekend.

The manufacturer’s response? A tube of seam sealer for me to fix it myself. For a £1,000+ tent, this is unacceptable — it should be waterproof from day one.

Weeks later, they refused a refund, blaming “how the tent was set up.” Judging by other reviews and forum posts, this isn’t an isolated case — seam leaks seem to be a recurring problem.

Very disappointed with both the product and the after-sales support. I would not recommend Robens to anyone looking for a reliable tent.

Review:
We bought a Robens Klondike Grand for over £1,000, thinking we were investing in a top-quality family tent. On its very first trip in the rain, water leaked along every internal seam, leaving puddles in all four corners and forcing us to pack up early and go home.

When we reported the issue, the manufacturer’s solution was to send us a tube of seam sealer and ask us to repair the tent ourselves. For a premium product, this is completely unacceptable — a tent should be watertight out of the box, not a DIY project.

After weeks of back-and-forth, they refused a refund, claiming the problem was “probably how the tent was set up.” This is despite the fact that other Robens customers online report the same seam-leak issue.

We are left with a very expensive tent that we don’t trust in the rain and a manufacturer unwilling to stand by their product. Hugely disappointing experience — we will not be buying Robens again and would caution others to think carefully before spending this much money.

Ich habe eine falsche Bestellung bekommen und von robens keine Reaktion auf meine Nachricht. Nach der Bewertung auf trustpilot hat robens geantwortet. Alles schön und gut. Aber in der Antwort vom 22.9. 25 ist man nicht auf mein Anliegen eingegangen, sondern hat mir nur mitgeteilt, dass das Paket angekommen ist. Das weiß ich selber. Aber der Inhalt ist nicht meine Bestellung und das scheint keinen zu interessieren. Hauptsache bezahlt, ob der Kunde seine bestellte Ware erhält ist zweitrangig . Nie wieder werde ich in diesem Shop was bestellen

Continually trying to get in contact with customer service reference a tent that is out if stock and whether it is coming back into stock.
It doesn't fill me with any hope that if I actually purchased a tent and something was wrong with it whether I would ever get through to them.
It seems that their customer service is obsolete. Shocking service

Great quality products and super fast shipment!

Nice product...
Good to deal with...
Would definitely recommend

Bonjour,
Super site toujours très satisfait!!

Ich habe einen kleinen Hocker bestellt, da er super leicht ist und genug Gewicht aushalten soll. Leider ist der Stuhl sofort beim ersten benutzten gebrochen. Ich warte seit fast 2 Wochen auf eine Rückmeldung von Robens.

V good
Nice design
Light in weight

While I love the tent, there are issues with it, such as a large 5cm round hole at the door where zippers should meet, which lets water and insects in. The groundsheet is also too small. I contacted customer services and was told that a large hole in the door is unavoidable - they can’t get 4 zippers to meet. They have not resolved the issue of the groundsheet, despite admitting that it’s too small, and refuse to send another one - customer services even lied to me and said they have no more in stock when these are clearly available online! I believed Robens was a company passionate about their tents, but it doesn’t seem so - customer service is poor, they have made no effort to resolve issues, and it’s amazing to me that they’re proud to say a 5cm round gap in the door is ‘Normal’ - this is poor design. Customer service team won’t refer queries on the the experts who deal
With the tents and can resolve, and couldn’t provide any pictures of what the tent should look like - despite them being a tent company! Really very disappointed I believed this was a quality company.

Bought their gully 300 sleeping bag, temperature ratings absolutely misleading. Had a very cold night, sleepless, wearing fleece inside the bag in a tent with outside temperature 10°C in a bag rated for 4°C

Fast delivery, well packaged, excellent quality.

Great products and customer assistance

Alles gut. Die Reparatur hat geklappt

nicht vorhandener Kundendienst, Mail-Adresse sind in in den Bewertungen nicht erlaubt, Ich habe ihnen geantwortet auf Ihrer customerservice-Mail-Adresse

Fijne pannetjes, maar de handvaten zijn wel van erg zacht plastic en smelten zodra het vuur iets te hoog staat.

I got exactly what I ordered, packaged well and delivered timely.