What wonderful coffee. Tasted gorgeous and fresh full of flavour. That alone is worth re ordering without the free gift in the subscription box. But what a really lovely is this companies attitude to... Näytä lisää
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Received the Christmas advent calendar as a gift. The coffee was great each day and superb variety and tasting note explanations. However, Christmas eve was decaf which was a little disappointing - h... Näytä lisää
Yritys on vastannut
We've had the coffee subscription for a few years and we still always look forward to receiving our box each month. The coffee is always great quality! The customer service is brilliant too, always co... Näytä lisää
Yritys on vastannut
Fantastic coffee. Love that it’s curated and carefully chosen bags that arrive each month from Alice and Ben. Great customer service too - very responsive and helpful.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At RISE we’re shaking up the coffee industry and raising the bar in what it means to take a more responsible approach to sourcing great quality coffee. We don’t believe great tasting coffee should compromise the wellbeing of people or the planet, so we put those two things first in everything we do to help people feel better about getting their coffee kick. We call it Friendly coffee
Yhteystiedot
London, Yhdistynyt kuningaskunta
- hello@risecoffeebox.co.uk
- risecoffeebox.co.uk
4,6
Erinomainen
195 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I love the idea of a coffee…
I love the idea of a coffee subscription, I had companies I'd never heard of but absolutely loved!
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Diana, thank you so much for the ⭐⭐⭐⭐⭐ review, we are so glad to hear you have enjoyed RISE. Thanks so much, Alice and Ben :)
What wonderful coffee
What wonderful coffee. Tasted gorgeous and fresh full of flavour. That alone is worth re ordering without the free gift in the subscription box. But what a really lovely is this companies attitude to honesty, customer service and delivering a quality product. The website is warm and the notes show a small company trying to make it in ridiculously competitive market by offering a quality product and trying to make you feel valued for you business. Well done Rise, there's something lovely in having you as my coffee supplier.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Thank you sooo much for the amazing ⭐⭐⭐⭐⭐ review - we are so glad to hear you had a great experience and loved the coffee we chose! Thank you so much for choosing RISE. You have made our day - Alice and Ben :)
The coffee is great and I like the friendly team
The coffee is great and I like the little surprise treats that come in with every order.
The team is very friendly and reply to emails promptly, helping solving any small issues quickly, highly recommend their service!
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Ioana, thank you so much for the ⭐⭐⭐⭐⭐ - we are so glad to hear you have been enjoying the coffee and extra treats! We put a lot of time into sourcing the best coffee we can find and so glad to hear you like it! Thanks for the review, Alice and Ben
Fantastic coffee - give this a try!
Fantastic coffee. Love that it’s curated and carefully chosen bags that arrive each month from Alice and Ben. Great customer service too - very responsive and helpful.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Rebecca, thank you so much for the amazing ⭐⭐⭐⭐⭐ review, this has made our day!!! We are so glad you are enjoying the coffee we have picked :)
Alice
Coffee Subscription is Brilliant
We've had the coffee subscription for a few years and we still always look forward to receiving our box each month. The coffee is always great quality! The customer service is brilliant too, always communicating and resolving any issues quickly. Would highly recommend to anyone who values a good cup of coffee each morning.
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Thank you so much for this amazing ⭐⭐⭐⭐⭐ review, this has made our day! We are so glad to hear you have enjoyed the boxes and experience! Alice
One of the best cofres I’ve had in a…
One of the best cofres I’ve had in a while.
If it keep up this way, boy, what an experience !
Thank you!!!!!
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Thanks so much for the amazing review and we are so glad to hear you loved the coffees! YAY! Alice and Ben
Vastaus yritykseltä Risecoffeebox
Thanks so much for the lovely review liz!! So glad to hear you loved the coffee - Alice and Ben
Amazing Coffee and Lovely People
Boxes are amazing, filled with 3 bags a different branded coffee every 4 weeks and an extra surprise. I love that you can push orders back or request them sooner The customer service is exceptional (shout out to Jen helping me with my order) Thank you Rise Team :-)
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Sally, this is so great to hear! Thanks for the ⭐⭐⭐⭐⭐ - you have made our day! I will pass the review on to Jen as she will be super happy to see this too. Thanks again, Ben
Two gift subscriptions
I have now gifted 2 subscriptions. Just yesterday these two people were discussing how much they enjoyed the coffees you choose.
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hey! Thank you soooo much for the ⭐⭐⭐⭐⭐ - that means so much to us and thank you for gifting! We are so glad to hear they enjoyed our coffee choices, we put so much time into making sure the coffee is perfect, so this review has really made our day. Thank you! Alice
Exceptional decaffeinated coffee.
Excellent coffee. I drink decaff which is often the poor relation. Not so with Rise. They give me high quality decaff coffee every time. No chemicals used and I really can taste the difference. On the odd occasion where I have had a problem they have dealt with it very quickly which has increased my trust in them. Highly recommended.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Helpful, fast, understanding.
I already have enough coffee and forgot to cancel my subscription and this morning had an email saying I'd paid for a box. I emailed them and with in an hour or so got a Reply. Jen helped me and said they'd cancel and refund the order for me or delay which ever I wanted.
They were helpful, and gave great customer service. I'd recommend as a customer or as a person whos forgotten to delay an order who needs help.
Great service
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Amazing coffee
Amazing coffee, and fab customer service! I look forward to receiving the coffee every month :) thanks!
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Wen, this is amazing to hear, we are so glad to hear you are enjoying it and you found our customer service helpful! Have a lovely day, thanks for the ⭐⭐⭐⭐⭐, Alice and Ben
Lovely small buis
We’ve had the subscription a few months and the coffee is always delicious and a high standard, and is easy to adjust delivery schedule if we go away. Jen from CS replied to a query v quickly and was very lovely and polite.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Ellie, thank you soooo much for the kind review, we are so glad to hear you are enjoying RISE coffee and you found our customer service helpful - go Jen! Have a lovely day, thanks for the ⭐⭐⭐⭐⭐, Alice and Ben
Bought as a gift and we are both really…
Bought as a gift and we are both really enjoying all the coffees. So good to support independent small brands
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Caroline, thanks for the support and gifting RISE! Have a lovely day, thanks for the ⭐⭐⭐⭐⭐, Alice and Ben
For coffee lovers
The coffees are delicious and definitely niche. Not made for everyone though. Only if you are quite open to different tastes. Their service is very friendly as well and I love the booklet with the info on where the coffee is coming from. Only minus is that I am a huge coffee drinker, and the price tag is not the most affordable. If you drink 1/2 coffees a day I highly recommend it.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Patricia, thank you so much for leaving us a lovely review! We are glad to hear you enjoyed the different coffees and tastes - there is so much variety out there in coffee :)
We generally source coffees that are chocolatey and nutty and great for your flat whites or americanos but do occasionally also include coffees that are a bit different too.
Perhaps the bi monthly option could be good for you, or keep an eye on our blog as we reveal the coffees on the 1st of each month.
Hopefully next time we can get the ⭐⭐⭐⭐⭐ next time! :)
Alice and Ben
Best start to the day
I only have one cup of coffee per day, so I need it to be good. When I looked into subscriptions, the Guardian gave Rise a great review and that was good enough for me! So far it has been excellent and I look forward eagerly to each new delivery.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Lynn, thank you soooo much for the ⭐⭐⭐⭐⭐ - you have made our day!
We are so glad to hear you enjoy each delivery that is such great news.
Thanks again,
Alice and Ben
Just had my first box
Just had my first box, I’m really pleased with it. Great super fresh coffees at a great price and really convenient.
I emailed customer services about something and Jen was super helpful, which makes a huge difference. I’ll be keeping my subscription for sure.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Matthew, so glad to hear you have enjoyed the box and we are so glad Jen was helpful, if you ever have any issues always give us a shout :)
Thanks again! Alice and Ben
Received the Christmas advent calendar…
Received the Christmas advent calendar as a gift. The coffee was great each day and superb variety and tasting note explanations. However, Christmas eve was decaf which was a little disappointing - had to then pop to the shop early morning to pick up coffee. Then Christmas day was an empty box, though had bought alternative coffee the previous day so was covered! I had difficulty claiming the gift and forgot about it. Now just tried to claim the gift again (11 Jan) and I received a prompt saying it expired 31 December.
Fun idea and good coffee, but disappointing ending to a Christmas gift.
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Ben, Ben here, founder of RISE, thank you so much for taking the time to leave such considered feedback. We really appreciate you sharing both what worked well and where things fell short.
First of all, we’re genuinely pleased to hear you enjoyed the coffee itself, the variety across the calendar, and the tasting notes - that means a lot to us as we put in so much time in sourcing them.
Regarding Christmas Eve and Day: our thinking behind including a decaf on Christmas Eve was that it could be a nice evening option ahead of the big day, but we completely understand why that felt disappointing - it was a really good coffee, so hopefully you did enjoy it (even without the caffeine). We’ve taken this feedback on board and will make sure future calendars are caffeine-only.
On Day 25, our advent calendar is designed as a 24-day countdown to Christmas (as per the front and back), but we fully appreciate how an empty door on Christmas Day can feel like an anticlimax in the context of a gift. That’s on us, and it’s something we won’t repeat either!
In terms of the gift claim, we did communicate in emails and online as well as at the top of the page that the form would close on 10th January, and asked anyone who missed it to email us directly - so we could still provide the same experience. Unfortunately, we can’t keep the form open indefinitely into the new year, but we’re always happy to help manually.
If you’d be willing to drop us an email at hello@risecoffeebox.co.uk, we’d genuinely love to send the gift out to you directly and hopefully help end things on a better note and reconsider and hopefully we can make it a ⭐⭐⭐⭐⭐ experience.
Thanks again for your feedback it’s incredibly valuable to us, and it really does help shape what we do next. We’d love the chance to turn this experience around.
Alice and Ben
UPDATED: Great concept but execution fell flat…
Really appreciate the thoughtful reply from Ben, he's addressed all my points and has been very forthcoming, which I love. Changed from 2 star review to 5 stars.
Old review:
Great concept but execution fell flat at the end.
We were really excited for these advent calendars when we ordered them. When we first opened them, we were a bit disappointed about the design choice of brown, yellow and pink and flat graphics - a bit bland for our tastes for getting into the Christmas spirit.
But we loved the coffees and the copywriting on their website about the coffees was excellent. A few technical hitches where sometimes the site wouldn't load but nothing too bad.
The reason I give this experience 2 stars is that we went away two days before Christmas and came back after the new year. We were excited to open our Christmas Eve coffee. And it was a decaf.. Oh well, a bit of a surprise but not what we were looking for in the morning. And then we opened the grand middle 25th square. And there was nothing! Except a QR code for a surprise gift. Which expired on December 31st.. Double whammy of disappointment.
To be fair, it does say on the box it has 24 specialty coffees (rather than 25th), but unfortunately the experience still felt disappointing after a great middle bit.
Hope this feedback gives you some tasting notes for next year and you'll come back stronger!
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Risecoffeebox
Hi Eric,
Ben here, founder of RISE - thanks so much for taking the time to leave us feedback. We’re really disappointed to see the 2* rating, but we genuinely appreciate you explaining your reasoning. First of all, we’re really glad to hear you enjoyed the coffee.
Regarding Day 25: our advent calendars contain 24 coffees as a countdown to Christmas. That said, we completely understand that opening an empty door on Day 25 may have felt like a let-down, and we’re sorry about that. In hindsight, we should also have kept the Day 25 gift available for longer. If you’d be happy to email us at hello@risecoffeebox.co.uk, we’d love to include you and send you the mystery gift directly!
We recognise that this may have felt like an anticlimax and can assure you we won’t make this mistake again. The free gifts are genuinely great, and we really hope you’ll enjoy them 🙂
Our thinking behind including a decaf was that it could be a nice Christmas evening treat the night before Christmas. However, we appreciate that this didn’t land as intended, and we’ll make sure next year’s calendar is caffeine-only.
Regarding the design, we absolutely take your feedback on board. We surveyed our customers and this was the chosen design, which we do like, but we agree it could have been brighter. The 2026 design is much more colourful and fun. If you’re happy to email us, we’d love to share it and get your thoughts - we always enjoy involving customers in the process.
Thanks again for your feedback, and please do get in touch at hello@risecoffeebox.co.uk
We’d love the chance to resolve some of these points directly and hopefully turn your experience around.
Thanks,
Ben
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